Question 1

A(n)____________________ ratio measures the organisation's internal performance with respect to key activities defined by management.

Accepted Answer

The answer of A(n)____________________ ratio measures the organisation's internal performance...

Question 2

Bianca recently discovered that the reject rate for her department has exceeded the standard for performance in this area.What should Bianca do to exercise effective control?

Accepted Answer

A)  She should order more training for her workforce. 
B)  She should contact the maintenance department and have them fix her machinery. 
C)  She should investigate and discover the cause of the problem. 
D)  She should suspend the poorer workers in her department. 
E)  None of these choices. 
A)  She should order more training for her workforce. 
B)  She should contact the maintenance department and have them fix her machinery. 
C)  She should investigate and discover the cause of the problem. 
D)  She should suspend the poorer workers in her department. 
E)  None of these choices.

Question 3

Hierarchical control is most consistent with which of the following budget processes?

Accepted Answer

A)  Bottom-up budgeting 
B)  Revenue budgeting 
C)  Operational budgeting 
D)  Top-down budgeting 
E)  Horizontal budgeting 
A)  Bottom-up budgeting 
B)  Revenue budgeting 
C)  Operational budgeting 
D)  Top-down budgeting 
E)  Horizontal budgeting

Question 4

The basic assumption of hierarchical control is that people work best when they are fully committed to the organisation.

Accepted Answer

A) True 
 B)False

Question 5

Decentralised control is associated with rewarding individual performance standards,while hierarchical control is associated with rewarding individuals and teams and an emphasis on equity across employees.

Accepted Answer

A) True 
 B)False

Question 6

Clancy-of-the-Overflow Corporation has a detailed set of organisational goals and a management information system that delivers timely and accurate information.However,Clancy-of-the-Overflow still has control problems because its managers refuse to act on the information they receive.Clancy-of-the-Overflow's control process has flaws in which of the following areas?

Accepted Answer

A)  Performance standards 
B)  Management information systems 
C)  Ability to take corrective action when necessary 
D)  Measurement systems 
E)  None of these choices. 
A)  Performance standards 
B)  Management information systems 
C)  Ability to take corrective action when necessary 
D)  Measurement systems 
E)  None of these choices.

Question 7

The use of cultural values,traditions,shared beliefs and trust to increase compliance with goals is called decentralised control.

Accepted Answer

A) True 
 B)False

Question 8

Activity-based costing is the control system that identifies various activities needed to provide a product and determines the cost of those activities.

Accepted Answer

A) True 
 B)False

Question 9

List the stages of this benchmarking process.

Accepted Answer

1.Plan
2.F

Question 10

When an organisation shares its financial information and results with all employees in the organisation it is said to have an open-book management style approach to control.

Accepted Answer

A) True 
 B)False

Question 11

An advantage of the bottom-up budgeting process is:

Accepted Answer

A)  its emphasis on hierarchical control 
B)  top managers control the information flow 
C)  lower managers are more involved 
D)  top managers are often not committed to achieving budget targets 
E)  All of these choices. 
A)  its emphasis on hierarchical control 
B)  top managers control the information flow 
C)  lower managers are more involved 
D)  top managers are often not committed to achieving budget targets 
E)  All of these choices.

Question 12

An expense budget lists forecasted and actual revenues of the organisation.

Accepted Answer

A) True 
 B)False

Question 13

List the four key performance areas included in the balanced scorecard approach to control.

Accepted Answer

1.Financial performance
2.Cust

Question 14

_____________________ (two words)is a quality control approach that involves assigning dedicated personnel within a particular functional area of the business.

Accepted Answer

The answer of _____________________ (two words)is a quality control approach...

Question 15

The balanced scorecard is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors.

Accepted Answer

A) True 
 B)False

Question 16

Type A personalities would be more effectively controlled by ___________________.

Accepted Answer

A)  hierarchical control 
B)  bottom-up control. 
C)  hierarchical control. 
D)  culture control. 
E)  decentralised control. 
A)  hierarchical control 
B)  bottom-up control. 
C)  hierarchical control. 
D)  culture control. 
E)  decentralised control.

Question 17

The system of reviewing the operations within an organisation and aligning them with shareholder interests is referred to as corporate governance.

Accepted Answer

A) True 
 B)False

Question 18

A financial statement that summarises the organisation's financial performance at a given time interval is called a:

Accepted Answer

A)  capital expenditure budget 
B)  balance sheet 
C)  cash budget 
D)  profit budget 
E)  income statement. 
A)  capital expenditure budget 
B)  balance sheet 
C)  cash budget 
D)  profit budget 
E)  income statement.

Question 19

The final step of the feedback control model is either to do nothing if performance is adequate or to take corrective action if performance is inadequate.

Accepted Answer

A) True 
 B)False

Question 20

That people work best when they are fully committed to the organisation is an assumption of:

Accepted Answer

A)  hierarchical control 
B)  bottom-up control 
C)  hierarchical control. 
D)  culture control. 
E)  decentralised control. 
A)  hierarchical control 
B)  bottom-up control 
C)  hierarchical control. 
D)  culture control. 
E)  decentralised control.

A(n)____________________ ratio measures the organisation's internal performance with respect to key activities defined by management.

Bianca recently discovered that the reject rate for her department has exceeded the standard for performance in this area.What should Bianca do to exercise effective control?

Hierarchical control is most consistent with which of the following budget processes?

The basic assumption of hierarchical control is that people work best when they are fully committed to the organisation.

Decentralised control is associated with rewarding individual performance standards,while hierarchical control is associated with rewarding individuals and teams and an emphasis on equity across employees.

The use of cultural values,traditions,shared beliefs and trust to increase compliance with goals is called decentralised control.

Activity-based costing is the control system that identifies various activities needed to provide a product and determines the cost of those activities.

List the stages of this benchmarking process.

When an organisation shares its financial information and results with all employees in the organisation it is said to have an open-book management style approach to control.

An advantage of the bottom-up budgeting process is:

An expense budget lists forecasted and actual revenues of the organisation.

List the four key performance areas included in the balanced scorecard approach to control.

_____________________ (two words)is a quality control approach that involves assigning dedicated personnel within a particular functional area of the business.

The balanced scorecard is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors.

Type A personalities would be more effectively controlled by ___________________.

The system of reviewing the operations within an organisation and aligning them with shareholder interests is referred to as corporate governance.

A financial statement that summarises the organisation's financial performance at a given time interval is called a:

The final step of the feedback control model is either to do nothing if performance is adequate or to take corrective action if performance is inadequate.

That people work best when they are fully committed to the organisation is an assumption of:

The Changing World of Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics,Social Responsibility and Sustainable Development

Managing Start-Ups and New Ventures

Organisational Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Organisation Structure

Managing Change and Innovation

Managing Human Resourcess

Managing Diversity

Individual Behaviour in Organisations

Leadership

Motivating Employees

Communication in Organisations

Leading Teams

Managing the Value Chain, Information Technology and E-Business

Making Effective Management Happen

Filters

Exam 19: Managerial and Quality Control

A(n)____________________ ratio measures the organisation's internal performance with respect to key activities defined by management.

Bianca recently discovered that the reject rate for her department has exceeded the standard for performance in this area.What should Bianca do to exercise effective control?

Hierarchical control is most consistent with which of the following budget processes?

The basic assumption of hierarchical control is that people work best when they are fully committed to the organisation.

Decentralised control is associated with rewarding individual performance standards,while hierarchical control is associated with rewarding individuals and teams and an emphasis on equity across employees.

The use of cultural values,traditions,shared beliefs and trust to increase compliance with goals is called decentralised control.

Activity-based costing is the control system that identifies various activities needed to provide a product and determines the cost of those activities.

List the stages of this benchmarking process.

When an organisation shares its financial information and results with all employees in the organisation it is said to have an open-book management style approach to control.

An advantage of the bottom-up budgeting process is:

An expense budget lists forecasted and actual revenues of the organisation.

List the four key performance areas included in the balanced scorecard approach to control.

_____________________ (two words)is a quality control approach that involves assigning dedicated personnel within a particular functional area of the business.

The balanced scorecard is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors.

Type A personalities would be more effectively controlled by ___________________.

The system of reviewing the operations within an organisation and aligning them with shareholder interests is referred to as corporate governance.

A financial statement that summarises the organisation's financial performance at a given time interval is called a:

The final step of the feedback control model is either to do nothing if performance is adequate or to take corrective action if performance is inadequate.

That people work best when they are fully committed to the organisation is an assumption of:

The Changing World of Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics,Social Responsibility and Sustainable Development

Managing Start-Ups and New Ventures

Organisational Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Organisation Structure

Managing Change and Innovation

Managing Human Resourcess

Managing Diversity

Individual Behaviour in Organisations

Leadership

Motivating Employees

Communication in Organisations

Leading Teams

Managing the Value Chain, Information Technology and E-Business

Making Effective Management Happen

Filters