Question 1

A(n)_____________________ (three words)is a process that requires a complete justification for every line item in the budget.

Accepted Answer

zero-based

Question 2

A __________ is defined as any organisational department or unit under the supervision of a single person who is responsible for its activity.

Accepted Answer

A)  budget centre 
B)  team 
C)  responsibility centre 
D)  group 
E)  None of these choices. 
A)  budget centre 
B)  team 
C)  responsibility centre 
D)  group 
E)  None of these choices.

Question 3

A budget that identifies the forecasted and actual revenues of the organisation is called a:

Accepted Answer

A)  capital expenditure budget 
B)  revenue budget 
C)  cash budget 
D)  balance sheet budget 
E)  profit budget. 
A)  capital expenditure budget 
B)  revenue budget 
C)  cash budget 
D)  balance sheet budget 
E)  profit budget.

Question 4

Minimum standards,little direction and trust are all characteristics of which type of control?

Accepted Answer

A)  Feedforward 
B)  Hierarchical 
C)  Decentralised 
D)  Concurrent 
E)  Centralised 
A)  Feedforward 
B)  Hierarchical 
C)  Decentralised 
D)  Concurrent 
E)  Centralised

Question 5

The implementation of a large number of small,incremental improvements in all areas of an organisation on an ongoing basis is known as quality partnering.

Accepted Answer

A) True 
 B)False

Question 6

A financial budget that estimates cash flows on a daily or weekly basis to ensure that the company can meet its obligations is called a:

Accepted Answer

A)  capital expenditure budget 
B)  cash budget 
C)  balance sheet budget 
D)  revenue budget 
E)  profit budget. 
A)  capital expenditure budget 
B)  cash budget 
C)  balance sheet budget 
D)  revenue budget 
E)  profit budget.

Question 7

According to the feedback control model,after establishing standards of performance,the manager should:

Accepted Answer

A)  compare performance to standards 
B)  get the standards approved by the supervisors and subordinates 
C)  measure actual performance 
D)  take corrective action 
E)  provide feedback. 
A)  compare performance to standards 
B)  get the standards approved by the supervisors and subordinates 
C)  measure actual performance 
D)  take corrective action 
E)  provide feedback.

Question 8

The process of setting specific financial plans,then managing them in real time to achieve those plans is called:

Accepted Answer

A)  a capital expenditure budget 
B)  a balance sheet budget 
C)  a cash budget 
D)  a revenue budget 
E)  a budgetary control. 
A)  a capital expenditure budget 
B)  a balance sheet budget 
C)  a cash budget 
D)  a revenue budget 
E)  a budgetary control.

Question 9

Reduced cycle time is one of the common techniques of TQM,and refers to the ability of TQM to shorten the time required to receive inventory after placing an order for it.

Accepted Answer

A) True 
 B)False

Question 10

Sam has been assigned to work on the development of a budget that plans future investments in major assets such as buildings and heavy machinery.Sam is working on a(n):

Accepted Answer

A)  cash budget 
B)  capital budget 
C)  revenue budget 
D)  operating budget 
E)  expense budget. 
A)  cash budget 
B)  capital budget 
C)  revenue budget 
D)  operating budget 
E)  expense budget.

Question 11

Total quality management:

Accepted Answer

A)  is based on the ideas of Frederick Taylor 
B)  gives all employees the responsibility for achieving quality goals 
C)  gives managers total responsibility for achieving quality goals 
D)  was first successfully implemented in Australia, following attempts in the USA and Japan 
E)  All of these choices. 
A)  is based on the ideas of Frederick Taylor 
B)  gives all employees the responsibility for achieving quality goals 
C)  gives managers total responsibility for achieving quality goals 
D)  was first successfully implemented in Australia, following attempts in the USA and Japan 
E)  All of these choices.

Question 12

The use of rules,policies,reward systems and other formal devices to reference employee behaviour and assess performance is known as:

Accepted Answer

A)  hierarchical control 
B)  bottom-up control 
C)  hierarchical control. 
D)  culture control. 
E)  decentralised control. 
A)  hierarchical control 
B)  bottom-up control 
C)  hierarchical control. 
D)  culture control. 
E)  decentralised control.

Question 13

_____________________ (two words)requires implementation of a large number of small,incremental improvements in all areas of the organisation on an ongoing basis.

Accepted Answer

Continuous

Question 14

A __________ is a group of between six and 12 volunteer employees who meet regularly to discuss and solve problems affecting their common work activities.

Accepted Answer

A)  feedforward control group 
B)  work team 
C)  quality circle 
D)  committee 
E)  problem team 
A)  feedforward control group 
B)  work team 
C)  quality circle 
D)  committee 
E)  problem team

Question 15

The first step in the feedback control model is to:

Accepted Answer

A)  establish strategic objectives 
B)  measure previous performance. 
C)  take corrective action 
D)  compare performance to standard 
E)  establish standards of performance . 
A)  establish strategic objectives 
B)  measure previous performance. 
C)  take corrective action 
D)  compare performance to standard 
E)  establish standards of performance .

Question 16

In a TQM program,what is benchmarking and what is outsourcing?

Accepted Answer

Benchmarking is the continuous process o

Question 17

An organisation-wide commitment to infusing quality into every activity through continuous improvement is called ______________________ (three words).

Accepted Answer

Trueotal q

Question 18

What is meant by the term 'Six Sigma' quality control? How can an organisation effectively implement the Six Sigma approach to quality control?

Accepted Answer

The Six Sigma approach to quality contro

Question 19

You have been hired as a consultant by the OilDrill Corporation to help implement the balanced scorecard approach to their business.You are required to write a report on the following topics:
a.What is the balanced scorecard?
b.What does the balanced scorecard do?
c.What are the benefits to the organisation of adopting the balanced scorecard approach?

Accepted Answer

a.What is the balanced scorecard?
The ba

Question 20

In terms of time horizon,there are three options for organisational control focus.One is feedback control.Name the other two and briefly compare each of the three.

Accepted Answer

The three options are feedback control,c

A(n)_____________________ (three words)is a process that requires a complete justification for every line item in the budget.

A __________ is defined as any organisational department or unit under the supervision of a single person who is responsible for its activity.

A budget that identifies the forecasted and actual revenues of the organisation is called a:

Minimum standards,little direction and trust are all characteristics of which type of control?

The implementation of a large number of small,incremental improvements in all areas of an organisation on an ongoing basis is known as quality partnering.

A financial budget that estimates cash flows on a daily or weekly basis to ensure that the company can meet its obligations is called a:

According to the feedback control model,after establishing standards of performance,the manager should:

The process of setting specific financial plans,then managing them in real time to achieve those plans is called:

Reduced cycle time is one of the common techniques of TQM,and refers to the ability of TQM to shorten the time required to receive inventory after placing an order for it.

Sam has been assigned to work on the development of a budget that plans future investments in major assets such as buildings and heavy machinery.Sam is working on a(n):

Total quality management:

The use of rules,policies,reward systems and other formal devices to reference employee behaviour and assess performance is known as:

_____________________ (two words)requires implementation of a large number of small,incremental improvements in all areas of the organisation on an ongoing basis.

A __________ is a group of between six and 12 volunteer employees who meet regularly to discuss and solve problems affecting their common work activities.

The first step in the feedback control model is to:

In a TQM program,what is benchmarking and what is outsourcing?

An organisation-wide commitment to infusing quality into every activity through continuous improvement is called ______________________ (three words).

What is meant by the term 'Six Sigma' quality control? How can an organisation effectively implement the Six Sigma approach to quality control?

In terms of time horizon,there are three options for organisational control focus.One is feedback control.Name the other two and briefly compare each of the three.

The Changing World of Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics,Social Responsibility and Sustainable Development

Managing Start-Ups and New Ventures

Organisational Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Organisation Structure

Managing Change and Innovation

Managing Human Resourcess

Managing Diversity

Individual Behaviour in Organisations

Leadership

Motivating Employees

Communication in Organisations

Leading Teams

Managing the Value Chain, Information Technology and E-Business

Making Effective Management Happen

Filters

Exam 19: Managerial and Quality Control

A(n)_____________________ (three words)is a process that requires a complete justification for every line item in the budget.

A __________ is defined as any organisational department or unit under the supervision of a single person who is responsible for its activity.

A budget that identifies the forecasted and actual revenues of the organisation is called a:

Minimum standards,little direction and trust are all characteristics of which type of control?

The implementation of a large number of small,incremental improvements in all areas of an organisation on an ongoing basis is known as quality partnering.

A financial budget that estimates cash flows on a daily or weekly basis to ensure that the company can meet its obligations is called a:

According to the feedback control model,after establishing standards of performance,the manager should:

The process of setting specific financial plans,then managing them in real time to achieve those plans is called:

Reduced cycle time is one of the common techniques of TQM,and refers to the ability of TQM to shorten the time required to receive inventory after placing an order for it.

Sam has been assigned to work on the development of a budget that plans future investments in major assets such as buildings and heavy machinery.Sam is working on a(n):

Total quality management:

The use of rules,policies,reward systems and other formal devices to reference employee behaviour and assess performance is known as:

_____________________ (two words)requires implementation of a large number of small,incremental improvements in all areas of the organisation on an ongoing basis.

A __________ is a group of between six and 12 volunteer employees who meet regularly to discuss and solve problems affecting their common work activities.

The first step in the feedback control model is to:

In a TQM program,what is benchmarking and what is outsourcing?

An organisation-wide commitment to infusing quality into every activity through continuous improvement is called ______________________ (three words).

What is meant by the term 'Six Sigma' quality control? How can an organisation effectively implement the Six Sigma approach to quality control?

In terms of time horizon,there are three options for organisational control focus.One is feedback control.Name the other two and briefly compare each of the three.

The Changing World of Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics,Social Responsibility and Sustainable Development

Managing Start-Ups and New Ventures

Organisational Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Organisation Structure

Managing Change and Innovation

Managing Human Resourcess

Managing Diversity

Individual Behaviour in Organisations

Leadership

Motivating Employees

Communication in Organisations

Leading Teams

Managing the Value Chain, Information Technology and E-Business

Making Effective Management Happen

Filters