Question 1

A balanced scorecard will include information on the all of the following,except:

Accepted Answer

A)  competitor performance 
B)  financial performance 
C)  customer satisfaction performance 
D)  internal business performance 
E)  learning and growth performance. 
A)  competitor performance 
B)  financial performance 
C)  customer satisfaction performance 
D)  internal business performance 
E)  learning and growth performance.

Question 2

_____________________ (two words)involves monitoring and influencing employee behaviour through extensive use of rules,policies,hierarchy of authority,written documentation,reward systems and other formal mechanisms.

Accepted Answer

Hierarchic

Question 3

The ISO9000 standards are internationally recognised as the benchmark for quality production.

Accepted Answer

A) True 
 B)False

Question 4

Benchmarking is a continuous process of measuring products,services and practices against major competitors or industry leaders.

Accepted Answer

A) True 
 B)False

Question 5

Each of the following is a tactic for controlling workplace Internet use by employees,except:

Accepted Answer

A)  describing the disciplinary process around Internet usage 
B)  creating written Internet policy for staff to read and understand 
C)  making sure employees understand that they have no legal right to privacy in the workplace 
D)  A and C only. 
E)  All of these choices. 
A)  describing the disciplinary process around Internet usage 
B)  creating written Internet policy for staff to read and understand 
C)  making sure employees understand that they have no legal right to privacy in the workplace 
D)  A and C only. 
E)  All of these choices.

Question 6

The implementation of a large number of small,incremental improvements in all areas of the organisation on an ongoing basis is called a(n):

Accepted Answer

A)  open-book management 
B)  economic value added system 
C)  activity-based costing system 
D)  continuous improvement system 
E)  None of these choices. 
A)  open-book management 
B)  economic value added system 
C)  activity-based costing system 
D)  continuous improvement system 
E)  None of these choices.

Question 7

A(n)___________________ (two words)is a group of six to 12 volunteer employees who meet regularly to discuss and solve problems affecting the quality of their work.

Accepted Answer

The answer of A(n)___________________ (two words)is a group of six...

Question 8

A quality circle is a group of six to 12 onto employees who meet regularly to discuss and solve problems affecting the quality of their work.

Accepted Answer

A) True 
 B)False

Question 9

A quality-control approach that emphasises a relentless pursuit of high quality and lower costs is known as:

Accepted Answer

A)  total quality management 
B)  Six Sigma 
C)  quality partnering 
D)  continuous improvement 
E)  None of these choices. 
A)  total quality management 
B)  Six Sigma 
C)  quality partnering 
D)  continuous improvement 
E)  None of these choices.

Question 10

Compare hierarchical control with decentralised control.

Accepted Answer

Hierarchical control uses rules,policies

Question 11

The systematic process through which managers regulate organisational activities is known as:

Accepted Answer

A)  strategic planning 
B)  strategic regulation 
C)  organisational goal setting 
D)  organisational control 
E)  organisational leading. 
A)  strategic planning 
B)  strategic regulation 
C)  organisational goal setting 
D)  organisational control 
E)  organisational leading.

Question 12

A budget that outlines the anticipated actual expenses for responsibility centre is called a(n):

Accepted Answer

A)  capital expenditure budget 
B)  balance sheet budget 
C)  cash budget 
D)  revenue budget 
E)  expense budget. 
A)  capital expenditure budget 
B)  balance sheet budget 
C)  cash budget 
D)  revenue budget 
E)  expense budget.

Question 13

A comprehensive management system that balances traditional financial measures with measures of customer service,internal business processes and the organisation's capacity for learning and growth is known as a(n)_____________________ (two words).

Accepted Answer

The answer of A comprehensive management system that balances traditional...

Question 14

Which of the following types of control monitors ongoing employee activities?

Accepted Answer

A)  Feedforward 
B)  Feedback 
C)  Concurrent 
D)  Strategic 
E)  All of these choices. 
A)  Feedforward 
B)  Feedback 
C)  Concurrent 
D)  Strategic 
E)  All of these choices.

Question 15

_________________ (two words)focuses on human,material and financial resources flowing into the organisation.

Accepted Answer

Falseeedfo

Question 16

The _____________________ (two words)lists planned investments in major assets such as buildings,trucks and heavy machinery,often involving expenditures over more than a year.

Accepted Answer

The answer of The _____________________ (two words)lists planned investments in...

A balanced scorecard will include information on the all of the following,except:

_____________________ (two words)involves monitoring and influencing employee behaviour through extensive use of rules,policies,hierarchy of authority,written documentation,reward systems and other formal mechanisms.

The ISO9000 standards are internationally recognised as the benchmark for quality production.

Benchmarking is a continuous process of measuring products,services and practices against major competitors or industry leaders.

Each of the following is a tactic for controlling workplace Internet use by employees,except:

The implementation of a large number of small,incremental improvements in all areas of the organisation on an ongoing basis is called a(n):

A(n)___________________ (two words)is a group of six to 12 volunteer employees who meet regularly to discuss and solve problems affecting the quality of their work.

A quality circle is a group of six to 12 onto employees who meet regularly to discuss and solve problems affecting the quality of their work.

A quality-control approach that emphasises a relentless pursuit of high quality and lower costs is known as:

Compare hierarchical control with decentralised control.

The systematic process through which managers regulate organisational activities is known as:

A budget that outlines the anticipated actual expenses for responsibility centre is called a(n):

A comprehensive management system that balances traditional financial measures with measures of customer service,internal business processes and the organisation's capacity for learning and growth is known as a(n)_____________________ (two words).

Which of the following types of control monitors ongoing employee activities?

_________________ (two words)focuses on human,material and financial resources flowing into the organisation.

The _____________________ (two words)lists planned investments in major assets such as buildings,trucks and heavy machinery,often involving expenditures over more than a year.

The Changing World of Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics,Social Responsibility and Sustainable Development

Managing Start-Ups and New Ventures

Organisational Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Organisation Structure

Managing Change and Innovation

Managing Human Resourcess

Managing Diversity

Individual Behaviour in Organisations

Leadership

Motivating Employees

Communication in Organisations

Leading Teams

Managing the Value Chain, Information Technology and E-Business

Making Effective Management Happen

Filters

Exam 19: Managerial and Quality Control

A balanced scorecard will include information on the all of the following,except:

_____________________ (two words)involves monitoring and influencing employee behaviour through extensive use of rules,policies,hierarchy of authority,written documentation,reward systems and other formal mechanisms.

The ISO9000 standards are internationally recognised as the benchmark for quality production.

Benchmarking is a continuous process of measuring products,services and practices against major competitors or industry leaders.

Each of the following is a tactic for controlling workplace Internet use by employees,except:

The implementation of a large number of small,incremental improvements in all areas of the organisation on an ongoing basis is called a(n):

A(n)___________________ (two words)is a group of six to 12 volunteer employees who meet regularly to discuss and solve problems affecting the quality of their work.

A quality circle is a group of six to 12 onto employees who meet regularly to discuss and solve problems affecting the quality of their work.

A quality-control approach that emphasises a relentless pursuit of high quality and lower costs is known as:

Compare hierarchical control with decentralised control.

The systematic process through which managers regulate organisational activities is known as:

A budget that outlines the anticipated actual expenses for responsibility centre is called a(n):

A comprehensive management system that balances traditional financial measures with measures of customer service,internal business processes and the organisation's capacity for learning and growth is known as a(n)_____________________ (two words).

Which of the following types of control monitors ongoing employee activities?

_________________ (two words)focuses on human,material and financial resources flowing into the organisation.

The _____________________ (two words)lists planned investments in major assets such as buildings,trucks and heavy machinery,often involving expenditures over more than a year.

The Changing World of Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics,Social Responsibility and Sustainable Development

Managing Start-Ups and New Ventures

Organisational Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Organisation Structure

Managing Change and Innovation

Managing Human Resourcess

Managing Diversity

Individual Behaviour in Organisations

Leadership

Motivating Employees

Communication in Organisations

Leading Teams

Managing the Value Chain, Information Technology and E-Business

Making Effective Management Happen

Filters