Question 1

Feed-forward control is sometimes called preliminary or preventive quality control.

Accepted Answer

A) True 
 B)False

Question 2

A quality controlled approach that emphasises a relentless pursuit of high quality and lower costs has been termed Six Sigma.

Accepted Answer

A) True 
 B)False

Question 3

The implementation of a large number of small,incremental improvements in all areas of the organisation on an ongoing basis is referred to as _____________________ (two words).

Accepted Answer

continuous

Question 4

A control system that produces a report concerning the organisation's impact upon its environment as well as its profitability is known as a balanced scorecard.

Accepted Answer

A) True 
 B)False

Question 5

Helena is a manager at Oi-Oi-Oi! Corporation.On a regular basis she and her subordinates set individual and organisational goals.This process is similar to which component of the control model?

Accepted Answer

A)  Establishing performance standards 
B)  An information system 
C)  Taking corrective action when necessary 
D)  Engaging strategic analysis 
E)  None of these choices. 
A)  Establishing performance standards 
B)  An information system 
C)  Taking corrective action when necessary 
D)  Engaging strategic analysis 
E)  None of these choices.

Question 6

The systematic process which manages regulate organisation activities to make consistent with expectations established implants,targets and standards of performance are known as organisational controls.

Accepted Answer

A) True 
 B)False

Question 7

Concurrent control focuses on the organisation's outputs.

Accepted Answer

A) True 
 B)False

Question 8

Open-book management ties employee rewards to the company's overall success.

Accepted Answer

A) True 
 B)False

Question 9

A(n)____________________ (two words)is a financial statement that summarises the organisation's financial performance for a given time interval.

Accepted Answer

The answer of A(n)____________________ (two words)is a financial statement that...

Question 10

Corrective action when performance is inadequate may be to simply adjust standards.

Accepted Answer

A) True 
 B)False

Question 11

Identify and discuss some of the most important international standards that have emerged over the past 30 years.What are the implications of these standards for organisational competitiveness in turbulent times?

Accepted Answer

Students should be able to identify the

Question 12

A(n)_____________________ (two words)includes anticipated and actual expenses for each responsibility centre and for the total organisation.

Accepted Answer

The answer of A(n)_____________________ (two words)includes anticipated and actual expenses...

Question 13

A(n)__________ ratio indicates the ability of the organisation to meet its current debt obligations.

Accepted Answer

A)  activity 
B)  liquidity 
C)  profitability 
D)  conversion 
E)  growth 
A)  activity 
B)  liquidity 
C)  profitability 
D)  conversion 
E)  growth

Question 14

The fundamental unit of analysis for a budget control system is called a responsibility centre.

Accepted Answer

A) True 
 B)False

Question 15

The implementation of a large number of small,incremental improvements in all areas of an organisation on an ongoing basis is known as.

Accepted Answer

A)  total quality management 
B)  Six Sigma 
C)  quality partnering 
D)  continuous improvement 
E)  None of these choices. 
A)  total quality management 
B)  Six Sigma 
C)  quality partnering 
D)  continuous improvement 
E)  None of these choices.

Question 16

The continuous process of measuring the standards set by an organisation's most effective and efficient competitors is known as:

Accepted Answer

A)  Six Sigma 
B)  continuous improvement 
C)  benchmarking 
D)  total quality management 
E)  quality circles. 
A)  Six Sigma 
B)  continuous improvement 
C)  benchmarking 
D)  total quality management 
E)  quality circles.

Question 17

A(n)____________________ (two words)is a financial statement that shows the organisation's financial position with respect to assets and liabilities at a specific point in time.

Accepted Answer

The answer of A(n)____________________ (two words)is a financial statement that...

Question 18

List the traits of effective organisational controls.

Accepted Answer

1.Linkage to strategy
2.Unders

Question 19

List the characteristics of hierarchical control.

Accepted Answer

-Uses detailed rules and procedures; for

Question 20

A budgeting process in which middle and lower level managers set their budget targets in accord with overall organisational revenues and expenditures as specified by top management is an example of:

Accepted Answer

A)  strategic budgeting 
B)  operational budgeting 
C)  top-down budgeting 
D)  management by objectives 
E)  bottom-up budgeting. 
A)  strategic budgeting 
B)  operational budgeting 
C)  top-down budgeting 
D)  management by objectives 
E)  bottom-up budgeting.

Exam 19: Managerial and Quality Control

Feed-forward control is sometimes called preliminary or preventive quality control.

A quality controlled approach that emphasises a relentless pursuit of high quality and lower costs has been termed Six Sigma.

The implementation of a large number of small,incremental improvements in all areas of the organisation on an ongoing basis is referred to as _____________________ (two words).

A control system that produces a report concerning the organisation's impact upon its environment as well as its profitability is known as a balanced scorecard.

Helena is a manager at Oi-Oi-Oi! Corporation.On a regular basis she and her subordinates set individual and organisational goals.This process is similar to which component of the control model?

The systematic process which manages regulate organisation activities to make consistent with expectations established implants,targets and standards of performance are known as organisational controls.

Concurrent control focuses on the organisation's outputs.

Open-book management ties employee rewards to the company's overall success.

A(n)____________________ (two words)is a financial statement that summarises the organisation's financial performance for a given time interval.

Corrective action when performance is inadequate may be to simply adjust standards.

Identify and discuss some of the most important international standards that have emerged over the past 30 years.What are the implications of these standards for organisational competitiveness in turbulent times?

A(n)_____________________ (two words)includes anticipated and actual expenses for each responsibility centre and for the total organisation.

A(n)__________ ratio indicates the ability of the organisation to meet its current debt obligations.

The fundamental unit of analysis for a budget control system is called a responsibility centre.

The implementation of a large number of small,incremental improvements in all areas of an organisation on an ongoing basis is known as.

The continuous process of measuring the standards set by an organisation's most effective and efficient competitors is known as:

A(n)____________________ (two words)is a financial statement that shows the organisation's financial position with respect to assets and liabilities at a specific point in time.

List the traits of effective organisational controls.

List the characteristics of hierarchical control.

A budgeting process in which middle and lower level managers set their budget targets in accord with overall organisational revenues and expenditures as specified by top management is an example of:

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