Exam 3: Working With People in a Technical World

Match each term with the correct statement below. -Works in a lab environment,might not interact with users of the PCs being repaired,and is not permanently responsible for them

A help-desk call is the most difficult situation to handle when a customer is not knowledgeable about how to use a computer.

When working with a customer,your primary job is to satisfy your boss.

Match each term with the correct statement below. -Technical language that only technical people can understand

Describe the PC service technician role.

Match each term with the correct statement below. -Provides telephone or online support

Part of setting ____ is to establish a timeline with your customer for the completion of a project.

A positive and helpful ____________________ helps establish good customer relationships.

When someone initiates a call for help,the technician starts the process by creating a(n)____.

Troubleshooting begins by ____.