Exam 7: Operations Management and Quality

Which of the following BEST describes competitive product analysis?

ISO 9000 is a certification program attesting to the fact that a factory,laboratory,or office has improved its environmental performance.

Successful companies often focus total quality management efforts on both the quantity and quality of goods produced or delivered,known as

Which type of strategy emphasizes low overhead and inventory,and a limited assortment of products to attract customers?

Describe the activities associated with transportation,warehousing,and inventory control in the materials management process.

Which of the following is an advantage of using a product layout plan?

A fixed-position layout is most effective when there is a large-volume make-to-stock operation in place.

Materials management involves the flow of materials inside of the production facility,while distribution management involves the flow of finished goods.

Which of the following terms includes all activities involved in getting quality products into the marketplace?

Which term refers to all the activities involved in making products-goods and services-for customers?

Inventory control is the means of moving resources to the producer and finished goods to the customer.

In a business,whose job is it to draw up plans to transform resources into products and bring together basic resources,such as knowledge,physical materials,equipment,and labor?

A process flowchart identifies the sequence of production activities,movements of materials,and work performed at each stage of the process.

Why does each company's operations capability match up with its business strategy?

If parts A,B,and C must be produced this week,a detailed schedule will indicate the sequence of work.

Which of the following would be best used when producing make-to-stock operations or mass production of a product?

Operations capability is a special ability that production does especially well to outperform the competition.

What type of service is being given when a product performs reliably,has an appealing fit and consistently meets or exceeds customer expectations?

Which of the following BEST describes total quality management?

Which term refers to how well a product does what it is supposed to do?