Question 1

Which of the following identifies the process of determining which outside firm will provide service and materials for the production process?

Accepted Answer

A)  Materials management 
B)  Purchasing 
C)  Inventory control 
D)  Inventories of information 
E)  Supplier selection 
A)  Materials management 
B)  Purchasing 
C)  Inventory control 
D)  Inventories of information 
E)  Supplier selection

Question 2

A company should select the same kind of production used by most of its competitors.

Accepted Answer

A) True 
 B)False

Question 3

Examining step-by-step procedures to reduce inefficiency most centrally involves which approach?

Accepted Answer

A)  Operations scheduling 
B)  Performance analysis 
C)  Value-added analysis 
D)  Methods improvement 
E)  Quality ownership 
A)  Operations scheduling 
B)  Performance analysis 
C)  Value-added analysis 
D)  Methods improvement 
E)  Quality ownership

Question 4

When a company shares information to improve the overall flow through a system composed of companies working together,it is engaging in which of the following?

Accepted Answer

A)  Distribution chain management 
B)  Total quality management 
C)  Supply chain management 
D)  Service channel analysis 
E)  Supplier selection analysis 
A)  Distribution chain management 
B)  Total quality management 
C)  Supply chain management 
D)  Service channel analysis 
E)  Supplier selection analysis

Question 5

Explain time,place,and form utility and provide an example of each.

Accepted Answer

Time utility is created when a company m

Question 6

Which of the following is a scheduling tool that breaks down large projects into steps to be performed and specifies the time required to perform each one?

Accepted Answer

A)  Myers graphic 
B)  Critical path chart 
C)  Gantt chart 
D)  Process analysis graph 
E)  Master schedule 
A)  Myers graphic 
B)  Critical path chart 
C)  Gantt chart 
D)  Process analysis graph 
E)  Master schedule

Question 7

Which term refers to collaborative groups of employees from various work areas who meet regularly to define,analyze,and solve common production problems?

Accepted Answer

A)  Quality improvement teams 
B)  Quality assurance teams 
C)  Quality control teams 
D)  Quality evaluation teams 
E)  Quality review teams 
A)  Quality improvement teams 
B)  Quality assurance teams 
C)  Quality control teams 
D)  Quality evaluation teams 
E)  Quality review teams

Question 8

Differentiate between high- and low-contact processes.Give an example of each.

Accepted Answer

Processes may be classified according to

Question 9

Consistency refers to which of the following?

Accepted Answer

A)  The principle that quality belongs to each person who creates it while performing a job 
B)  The sameness of product quality from unit to unit 
C)  The sum of all activities involved in getting high-quality products into the marketplace 
D)  The process by which a company analyzes a competitor's products to identify desirable improvements 
E)  Providing value by making products available where customers want them 
A)  The principle that quality belongs to each person who creates it while performing a job 
B)  The sameness of product quality from unit to unit 
C)  The sum of all activities involved in getting high-quality products into the marketplace 
D)  The process by which a company analyzes a competitor's products to identify desirable improvements 
E)  Providing value by making products available where customers want them

Question 10

Which term refers to the strategy of paying suppliers and distributors to perform certain business processes or to provide needed materials or services?

Accepted Answer

A)  Outsourcing 
B)  Reengineering 
C)  Controlling 
D)  Scheduling 
E)  Warehousing 
A)  Outsourcing 
B)  Reengineering 
C)  Controlling 
D)  Scheduling 
E)  Warehousing

Question 11

Which of the following supports a business strategy that incorporates the key operational capability of flexibility?

Accepted Answer

A)  Maintaining excess production capability 
B)  Reducing labor and shelving costs 
C)  Having high quality standards for suppliers 
D)  Utilizing specialized, automated equipment for consistent product buildup 
E)  Using electronic tools to improve customer communications 
A)  Maintaining excess production capability 
B)  Reducing labor and shelving costs 
C)  Having high quality standards for suppliers 
D)  Utilizing specialized, automated equipment for consistent product buildup 
E)  Using electronic tools to improve customer communications

Question 12

Which type of utility is created when a company makes products available where consumers want them?

Accepted Answer

A)  Time 
B)  Place 
C)  Possession 
D)  Form 
E)  Operations 
A)  Time 
B)  Place 
C)  Possession 
D)  Form 
E)  Operations

Question 13

Which of the following would be used to provide coordination for completing large-scale projects?

Accepted Answer

A)  Master schedule 
B)  Detailed schedules 
C)  Staff schedules 
D)  Project schedules 
E)  Coordination schedules 
A)  Master schedule 
B)  Detailed schedules 
C)  Staff schedules 
D)  Project schedules 
E)  Coordination schedules

Question 14

Which of the following breaks large tasks down to a series of smaller steps and includes all activities to successfully perform the task?

Accepted Answer

A)  Master schedule 
B)  Coordination schedule 
C)  Gantt chart 
D)  Detailed schedule 
E)  PERT chart 
A)  Master schedule 
B)  Coordination schedule 
C)  Gantt chart 
D)  Detailed schedule 
E)  PERT chart

Question 15

Describe the five most commonly used tools for TQM.

Accepted Answer

The most commonly used tools for TQM are

Question 16

When a firm produces goods for mass consumption,what type of goods production method is generally used?

Accepted Answer

A)  High-contact systems 
B)  Make-to-order 
C)  Layout planning 
D)  Low-contact systems 
E)  Make-to-stock 
A)  High-contact systems 
B)  Make-to-order 
C)  Layout planning 
D)  Low-contact systems 
E)  Make-to-stock

Question 17

A value chain includes an entire network of firms,beginning with suppliers and ending when production is complete.

Accepted Answer

A) True 
 B)False

Question 18

Which material management process describes the movement of finished goods from a business to the customer?

Accepted Answer

A)  Procurement 
B)  Purchasing 
C)  Inventory control 
D)  Transportation 
E)  Warehousing 
A)  Procurement 
B)  Purchasing 
C)  Inventory control 
D)  Transportation 
E)  Warehousing

Question 19

Which type of system is designed for smooth production flow to avoid inefficiencies,eliminate unnecessary inventories,and continuously improve production processes?

Accepted Answer

A)  Quality system 
B)  Lean system 
C)  Managed system 
D)  Production system 
E)  Flexible system 
A)  Quality system 
B)  Lean system 
C)  Managed system 
D)  Production system 
E)  Flexible system

Question 20

Quality improvement teams are groups of employees from various work areas who define,analyze,and solve common production problems.

Accepted Answer

A) True 
 B)False

Which of the following identifies the process of determining which outside firm will provide service and materials for the production process?

A company should select the same kind of production used by most of its competitors.

Examining step-by-step procedures to reduce inefficiency most centrally involves which approach?

When a company shares information to improve the overall flow through a system composed of companies working together,it is engaging in which of the following?

Explain time,place,and form utility and provide an example of each.

Which of the following is a scheduling tool that breaks down large projects into steps to be performed and specifies the time required to perform each one?

Which term refers to collaborative groups of employees from various work areas who meet regularly to define,analyze,and solve common production problems?

Differentiate between high- and low-contact processes.Give an example of each.

Consistency refers to which of the following?

Which term refers to the strategy of paying suppliers and distributors to perform certain business processes or to provide needed materials or services?

Which of the following supports a business strategy that incorporates the key operational capability of flexibility?

Which type of utility is created when a company makes products available where consumers want them?

Which of the following would be used to provide coordination for completing large-scale projects?

Which of the following breaks large tasks down to a series of smaller steps and includes all activities to successfully perform the task?

Describe the five most commonly used tools for TQM.

When a firm produces goods for mass consumption,what type of goods production method is generally used?

A value chain includes an entire network of firms,beginning with suppliers and ending when production is complete.

Which material management process describes the movement of finished goods from a business to the customer?

Which type of system is designed for smooth production flow to avoid inefficiencies,eliminate unnecessary inventories,and continuously improve production processes?

Quality improvement teams are groups of employees from various work areas who define,analyze,and solve common production problems.

The US Business Environment

Understanding Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

Understanding the Global Context of Business

Managing the Business

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Developing and Pricing Products

Distributing and Promoting Products

Information Technology Itfor Business

The Role of Accountants and Accounting Information

Understanding Money and the Role of Banking

Managing Business Finances

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Exam 7: Operations Management and Quality

Which of the following identifies the process of determining which outside firm will provide service and materials for the production process?

A company should select the same kind of production used by most of its competitors.

Examining step-by-step procedures to reduce inefficiency most centrally involves which approach?

When a company shares information to improve the overall flow through a system composed of companies working together,it is engaging in which of the following?

Explain time,place,and form utility and provide an example of each.

Which of the following is a scheduling tool that breaks down large projects into steps to be performed and specifies the time required to perform each one?

Which term refers to collaborative groups of employees from various work areas who meet regularly to define,analyze,and solve common production problems?

Differentiate between high- and low-contact processes.Give an example of each.

Consistency refers to which of the following?

Which term refers to the strategy of paying suppliers and distributors to perform certain business processes or to provide needed materials or services?

Which of the following supports a business strategy that incorporates the key operational capability of flexibility?

Which type of utility is created when a company makes products available where consumers want them?

Which of the following would be used to provide coordination for completing large-scale projects?

Which of the following breaks large tasks down to a series of smaller steps and includes all activities to successfully perform the task?

Describe the five most commonly used tools for TQM.

When a firm produces goods for mass consumption,what type of goods production method is generally used?

A value chain includes an entire network of firms,beginning with suppliers and ending when production is complete.

Which material management process describes the movement of finished goods from a business to the customer?

Which type of system is designed for smooth production flow to avoid inefficiencies,eliminate unnecessary inventories,and continuously improve production processes?

Quality improvement teams are groups of employees from various work areas who define,analyze,and solve common production problems.

The US Business Environment

Understanding Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

Understanding the Global Context of Business

Managing the Business

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Developing and Pricing Products

Distributing and Promoting Products

Information Technology Itfor Business

The Role of Accountants and Accounting Information

Understanding Money and the Role of Banking

Managing Business Finances

Filters