Question 1

What name is given to the process by which a company analyzes another company's product to identify desirable improvements in its own product?

Accepted Answer

A)  Quality reliability analysis 
B)  Benchmarking 
C)  Performance quality analysis 
D)  Competitive product analysis 
E)  Quality outsourcing 
A)  Quality reliability analysis 
B)  Benchmarking 
C)  Performance quality analysis 
D)  Competitive product analysis 
E)  Quality outsourcing

Question 2

Outsourcing has led to increasingly global supply chains.Describe three ways that a more global supply chain might be risky for a company that outsources.

Accepted Answer

While outsourcing has usually been profi

Question 3

Which term refers to the fundamental rethinking and radical redesign of a business activity to achieve dramatic improvements in performance?

Accepted Answer

A)  Supply chain management 
B)  Business process reengineering 
C)  Total quality management 
D)  Quality ownership 
E)  Quality control 
A)  Supply chain management 
B)  Business process reengineering 
C)  Total quality management 
D)  Quality ownership 
E)  Quality control

Question 4

Managers can work to reduce waste,inefficiency,and poor performance by examining procedures on a step-by-step basis.Which term describes this process?

Accepted Answer

A)  Advance planning 
B)  Materials management 
C)  Methods improvement 
D)  Quality planning 
E)  Quality ownership 
A)  Advance planning 
B)  Materials management 
C)  Methods improvement 
D)  Quality planning 
E)  Quality ownership

Question 5

In which of the following is the customer part of the system during service delivery?

Accepted Answer

A)  A high-contact system 
B)  A low-contact system 
C)  A flexible system 
D)  A quality system 
E)  A utility system 
A)  A high-contact system 
B)  A low-contact system 
C)  A flexible system 
D)  A quality system 
E)  A utility system

Question 6

Which of the following BEST describes ISO 9000?

Accepted Answer

A)  The concept that all employees are valuable contributors to a firm's business, and should be entrusted with decisions regarding their work 
B)  The redesigning of business processes to improve performance, quality, and productivity 
C)  A program certifying that a factory, laboratory, or office has met the quality management standards of the International Organization for Standardization 
D)  A certification program attesting to the fact that a factory, laboratory, or office has improved environmental performance 
E)  The process of evaluating all work activities to determine the value they add for customers 
A)  The concept that all employees are valuable contributors to a firm's business, and should be entrusted with decisions regarding their work 
B)  The redesigning of business processes to improve performance, quality, and productivity 
C)  A program certifying that a factory, laboratory, or office has met the quality management standards of the International Organization for Standardization 
D)  A certification program attesting to the fact that a factory, laboratory, or office has improved environmental performance 
E)  The process of evaluating all work activities to determine the value they add for customers

Question 7

Which of the following BEST describes ISO 14000?

Accepted Answer

A)  The concept that all employees are valuable contributors to a firm's business and should be entrusted with decisions regarding their work 
B)  A certification program attesting to the fact that a factory, laboratory, or office has improved environmental performance 
C)  A certification program attesting to the fact that a factory, laboratory, or office has met the quality management standards of the International Organization for Standardization 
D)  A standardized method of evaluating a company's greenhouse gas emissions 
E)  A certification program attesting to the fact that a factory, laboratory, or office is operating under free-trade principles 
A)  The concept that all employees are valuable contributors to a firm's business and should be entrusted with decisions regarding their work 
B)  A certification program attesting to the fact that a factory, laboratory, or office has improved environmental performance 
C)  A certification program attesting to the fact that a factory, laboratory, or office has met the quality management standards of the International Organization for Standardization 
D)  A standardized method of evaluating a company's greenhouse gas emissions 
E)  A certification program attesting to the fact that a factory, laboratory, or office is operating under free-trade principles

Question 8

Just-in-time (JIT)production systems normally require large amounts of safety stock to be maintained in a firm's warehouse.

Accepted Answer

A) True 
 B)False

Question 9

Which term is defined as the combination of "characteristics of a product or service that bear on its ability to satisfy stated or implied needs"?

Accepted Answer

A)  Quality 
B)  Production 
C)  Quantity 
D)  Clarification 
E)  Capacity 
A)  Quality 
B)  Production 
C)  Quantity 
D)  Clarification 
E)  Capacity

Question 10

What is the main advantage of using a PERT chart on a large scale project?

Accepted Answer

A)  It aids in the ordering of supplies and materials. 
B)  It shows the most time-consuming path for project completion. 
C)  It allows managers to plan for delays. 
D)  It allows managers to monitor performance by comparing results with detailed schedules. 
E)  It identifies which tasks can be performed at the same time as others. 
A)  It aids in the ordering of supplies and materials. 
B)  It shows the most time-consuming path for project completion. 
C)  It allows managers to plan for delays. 
D)  It allows managers to monitor performance by comparing results with detailed schedules. 
E)  It identifies which tasks can be performed at the same time as others.

Question 11

Firms that make only tangible products are engaged in goods production.

Accepted Answer

A) True 
 B)False

Question 12

Which term refers to the acquisition of the raw materials a company needs to produce its products?

Accepted Answer

A)  Development 
B)  Purchasing 
C)  Goods control 
D)  Quality control 
E)  Wholesaling 
A)  Development 
B)  Purchasing 
C)  Goods control 
D)  Quality control 
E)  Wholesaling

Question 13

Which type of layout is designed to move resources through a smooth,fixed sequence of steps?

Accepted Answer

A)  Same-steps 
B)  Location 
C)  Custom-products 
D)  Quality 
E)  Make-to-order 
A)  Same-steps 
B)  Location 
C)  Custom-products 
D)  Quality 
E)  Make-to-order

Question 14

Which of the following indicates the critical path needed for the completion of large projects?

Accepted Answer

A)  Master schedule 
B)  Coordination schedule 
C)  Gantt chart 
D)  Detailed schedule 
E)  PERT chart 
A)  Master schedule 
B)  Coordination schedule 
C)  Gantt chart 
D)  Detailed schedule 
E)  PERT chart

Question 15

A firm's capacity depends on both how many people it employs and the number and size of its facilities.

Accepted Answer

A) True 
 B)False

Question 16

Describe the relationship between a firm's productivity level and a country's GDP.

Accepted Answer

Productivity is a measure of economic pe

Question 17

The sales department relies on the engineering department to send samples and quotes to prospective customers on a timely basis.The sales department may be considered the engineering department's internal customer.

Accepted Answer

A) True 
 B)False

Question 18

What is the main advantage of effective process layouts?

Accepted Answer

A)  Flexibility 
B)  Cost 
C)  Speed 
D)  Quality 
E)  Performance 
A)  Flexibility 
B)  Cost 
C)  Speed 
D)  Quality 
E)  Performance

Question 19

Which of the following is patterned after the successful Japanese concept of quality circles?

Accepted Answer

A)  Supply chain management 
B)  Quality improvement team 
C)  Total quality management 
D)  Quality ownership 
E)  Value-added analysis 
A)  Supply chain management 
B)  Quality improvement team 
C)  Total quality management 
D)  Quality ownership 
E)  Value-added analysis

What name is given to the process by which a company analyzes another company's product to identify desirable improvements in its own product?

Outsourcing has led to increasingly global supply chains.Describe three ways that a more global supply chain might be risky for a company that outsources.

Which term refers to the fundamental rethinking and radical redesign of a business activity to achieve dramatic improvements in performance?

Managers can work to reduce waste,inefficiency,and poor performance by examining procedures on a step-by-step basis.Which term describes this process?

In which of the following is the customer part of the system during service delivery?

Which of the following BEST describes ISO 9000?

Which of the following BEST describes ISO 14000?

Just-in-time (JIT)production systems normally require large amounts of safety stock to be maintained in a firm's warehouse.

Which term is defined as the combination of "characteristics of a product or service that bear on its ability to satisfy stated or implied needs"?

What is the main advantage of using a PERT chart on a large scale project?

Firms that make only tangible products are engaged in goods production.

Which term refers to the acquisition of the raw materials a company needs to produce its products?

Which type of layout is designed to move resources through a smooth,fixed sequence of steps?

Which of the following indicates the critical path needed for the completion of large projects?

A firm's capacity depends on both how many people it employs and the number and size of its facilities.

Describe the relationship between a firm's productivity level and a country's GDP.

The sales department relies on the engineering department to send samples and quotes to prospective customers on a timely basis.The sales department may be considered the engineering department's internal customer.

What is the main advantage of effective process layouts?

Which of the following is patterned after the successful Japanese concept of quality circles?

The US Business Environment

Understanding Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

Understanding the Global Context of Business

Managing the Business

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Developing and Pricing Products

Distributing and Promoting Products

Information Technology Itfor Business

The Role of Accountants and Accounting Information

Understanding Money and the Role of Banking

Managing Business Finances

Filters

Exam 7: Operations Management and Quality

What name is given to the process by which a company analyzes another company's product to identify desirable improvements in its own product?

Outsourcing has led to increasingly global supply chains.Describe three ways that a more global supply chain might be risky for a company that outsources.

Which term refers to the fundamental rethinking and radical redesign of a business activity to achieve dramatic improvements in performance?

Managers can work to reduce waste,inefficiency,and poor performance by examining procedures on a step-by-step basis.Which term describes this process?

In which of the following is the customer part of the system during service delivery?

Which of the following BEST describes ISO 9000?

Which of the following BEST describes ISO 14000?

Just-in-time (JIT)production systems normally require large amounts of safety stock to be maintained in a firm's warehouse.

Which term is defined as the combination of "characteristics of a product or service that bear on its ability to satisfy stated or implied needs"?

What is the main advantage of using a PERT chart on a large scale project?

Firms that make only tangible products are engaged in goods production.

Which term refers to the acquisition of the raw materials a company needs to produce its products?

Which type of layout is designed to move resources through a smooth,fixed sequence of steps?

Which of the following indicates the critical path needed for the completion of large projects?

A firm's capacity depends on both how many people it employs and the number and size of its facilities.

Describe the relationship between a firm's productivity level and a country's GDP.

The sales department relies on the engineering department to send samples and quotes to prospective customers on a timely basis.The sales department may be considered the engineering department's internal customer.

What is the main advantage of effective process layouts?

Which of the following is patterned after the successful Japanese concept of quality circles?

The US Business Environment

Understanding Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

Understanding the Global Context of Business

Managing the Business

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Developing and Pricing Products

Distributing and Promoting Products

Information Technology Itfor Business

The Role of Accountants and Accounting Information

Understanding Money and the Role of Banking

Managing Business Finances

Filters