Exam 7: Operations Management and Quality

In a low-contact system,the customer must be a part of the system to receive the service.

Which of the following refers to the receiving,storing,handling,and counting of all raw materials,partly finished goods,and finished goods?

Value-added analysis might focus on both the elimination of waste and cost minimization.

Machine,woodworking,and dry cleaning shops typically use which type of layout?

Which of the following tracks which service or products will be produced and when?

In a same-steps layout,equipment and people are set up to produce one type of good in a fixed sequence of steps and are arranged according to its production requirements.

Which of the following helps to determine operations capabilities?

Which of the following affects how efficiently a company can respond to demand for more or different products and their ability to match competitors speed and convenience?

Which department is responsible for ensuring that operations departments produce products that meet specific,predetermined standards?

Which term describes the idea that quality belongs to each person who creates it while performing a job?

Describe two alternatives for production facility layouts.

What should a firm use to evaluate the work activities,materials flow and paperwork in an effort to determine how those activities provide benefit for the customers?

What is a supply chain? How can supply chain management create competitive advantage?

Each stage in the supply chain adds value for the final customer.

Which scheduling tool shows the necessary sequence of activities in a project and identifies the critical path?

Explain competitive product analysis.

By turning raw materials into finished goods,production creates form utility.

When planning for quality,two key elements are

What type of strategy to attract customers should a firm that promotes quick and on time delivery utilize?

Explain how JIT production and lean manufacturing are related.