Question 1

The goal of supply chain management is better overall flow in the system.

Accepted Answer

A) True 
 B)False  True

Question 2

How can managers and employees support quality control efforts within the organization?

Accepted Answer

A)  Identify and correct mistakes and failures 
B)  Pursue cost savings measures 
C)  Develop project schedules such as Gantt or PERT charts 
D)  Identify the critical path for activities of the project 
E)  Outline the proper sequence of events before the process begins 
A)  Identify and correct mistakes and failures 
B)  Pursue cost savings measures 
C)  Develop project schedules such as Gantt or PERT charts 
D)  Identify the critical path for activities of the project 
E)  Outline the proper sequence of events before the process begins A

Question 3

Which term refers to the flow of information,materials,and services from raw-materials suppliers through stages in the operations process until the product reaches the end customer?

Accepted Answer

A)  Distribution chain 
B)  Supply chain 
C)  Service channel 
D)  Distribution channel 
E)  Performance channel 
A)  Distribution chain 
B)  Supply chain 
C)  Service channel 
D)  Distribution channel 
E)  Performance channel B

Question 4

In which type of system must the customer be actively involved in order to receive the good or service?

Accepted Answer

A)  Make-to-stock 
B)  High-contact 
C)  Intangible 
D)  Low contact 
E)  Operations process 
A)  Make-to-stock 
B)  High-contact 
C)  Intangible 
D)  Low contact 
E)  Operations process

Question 5

A detailed schedule will consider employees' needs and the company's efficiency and cost,including demand for production.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is the ability of a product to satisfy a human want or need?

Accepted Answer

A)  Utility 
B)  Relative advantage 
C)  Content 
D)  Satisfaction 
E)  Quality ownership 
A)  Utility 
B)  Relative advantage 
C)  Content 
D)  Satisfaction 
E)  Quality ownership

Question 7

The biggest challenge of total quality management is motivating employees throughout the company to achieve quality goals.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is critical to the success or failure of service operations?

Accepted Answer

A)  Provider-customer contact 
B)  Internet exposure 
C)  Supply chain 
D)  Tangible services products 
E)  Supplier-manufacture contact 
A)  Provider-customer contact 
B)  Internet exposure 
C)  Supply chain 
D)  Tangible services products 
E)  Supplier-manufacture contact

Question 9

What is an operations capability?

Accepted Answer

Operations capability refers to the acti

Question 10

How does outsourcing affect global supply chain management?

Accepted Answer

Outsourcing is the strategy of paying su

Question 11

Why do organizations use fixed-position layouts for some goods or services?

Accepted Answer

A)  When the customer requests it 
B)  When it is more cost effective 
C)  When it increases the quality level 
D)  When it is difficult to move the good or service 
E)  When consistency in production is needed 
A)  When the customer requests it 
B)  When it is more cost effective 
C)  When it increases the quality level 
D)  When it is difficult to move the good or service 
E)  When consistency in production is needed

Question 12

What term describes a special ability that production does especially well allowing the company to outperform the competition?

Accepted Answer

A)  Supply chain management 
B)  Total quality management 
C)  Process engineering 
D)  Operations capability 
E)  Value-added analysis 
A)  Supply chain management 
B)  Total quality management 
C)  Process engineering 
D)  Operations capability 
E)  Value-added analysis

Question 13

Describe the difference between the make-to-order and make-to-stock production processes.

Accepted Answer

We can classify goods production into br

Question 14

Material management requires the negotiation of terms of service and maintaining the relationship between the buyer and those who sell the firm goods.Which process supports this activity?

Accepted Answer

A)  Supplier selection 
B)  Purchasing 
C)  Inventory control 
D)  Production 
E)  Materials management 
A)  Supplier selection 
B)  Purchasing 
C)  Inventory control 
D)  Production 
E)  Materials management

Question 15

Describe the purpose of an assembly line layout and when a firm would choose to use this format.

Accepted Answer

A product layout (also called a same-ste

Question 16

What type of planning has the greatest effect on production costs and flexibility?

Accepted Answer

A)  Capacity 
B)  Layout 
C)  Quality 
D)  Location 
E)  Process 
A)  Capacity 
B)  Layout 
C)  Quality 
D)  Location 
E)  Process

Question 17

Which term describes services that cannot be produced ahead of time?

Accepted Answer

A)  Transformed 
B)  Low-contact 
C)  Unstorable 
D)  Intangible 
E)  Consistent 
A)  Transformed 
B)  Low-contact 
C)  Unstorable 
D)  Intangible 
E)  Consistent

Question 18

Differentiate between goods production and service operations.

Accepted Answer

Goods production involves tangible produ

Question 19

Japanese companies adapted the concept of quality circles from quality improvement teams used by U.S.companies.

Accepted Answer

A) True 
 B)False

Question 20

Explain what is meant by the term utility.What type of utility is created when a pharmacy changes its evening schedule to remain open for an extra hour in response to customer needs?

Accepted Answer

Utility is a product's ability

The goal of supply chain management is better overall flow in the system.

How can managers and employees support quality control efforts within the organization?

Which term refers to the flow of information,materials,and services from raw-materials suppliers through stages in the operations process until the product reaches the end customer?

In which type of system must the customer be actively involved in order to receive the good or service?

A detailed schedule will consider employees' needs and the company's efficiency and cost,including demand for production.

Which of the following is the ability of a product to satisfy a human want or need?

The biggest challenge of total quality management is motivating employees throughout the company to achieve quality goals.

Which of the following is critical to the success or failure of service operations?

What is an operations capability?

How does outsourcing affect global supply chain management?

Why do organizations use fixed-position layouts for some goods or services?

What term describes a special ability that production does especially well allowing the company to outperform the competition?

Describe the difference between the make-to-order and make-to-stock production processes.

Material management requires the negotiation of terms of service and maintaining the relationship between the buyer and those who sell the firm goods.Which process supports this activity?

Describe the purpose of an assembly line layout and when a firm would choose to use this format.

What type of planning has the greatest effect on production costs and flexibility?

Which term describes services that cannot be produced ahead of time?

Differentiate between goods production and service operations.

Japanese companies adapted the concept of quality circles from quality improvement teams used by U.S.companies.

Explain what is meant by the term utility.What type of utility is created when a pharmacy changes its evening schedule to remain open for an extra hour in response to customer needs?

The US Business Environment

Understanding Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

Understanding the Global Context of Business

Managing the Business

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Developing and Pricing Products

Distributing and Promoting Products

Information Technology Itfor Business

The Role of Accountants and Accounting Information

Understanding Money and the Role of Banking

Managing Business Finances

Filters

Exam 7: Operations Management and Quality

The goal of supply chain management is better overall flow in the system.

How can managers and employees support quality control efforts within the organization?

Which term refers to the flow of information,materials,and services from raw-materials suppliers through stages in the operations process until the product reaches the end customer?

In which type of system must the customer be actively involved in order to receive the good or service?

A detailed schedule will consider employees' needs and the company's efficiency and cost,including demand for production.

Which of the following is the ability of a product to satisfy a human want or need?

The biggest challenge of total quality management is motivating employees throughout the company to achieve quality goals.

Which of the following is critical to the success or failure of service operations?

What is an operations capability?

How does outsourcing affect global supply chain management?

Why do organizations use fixed-position layouts for some goods or services?

What term describes a special ability that production does especially well allowing the company to outperform the competition?

Describe the difference between the make-to-order and make-to-stock production processes.

Material management requires the negotiation of terms of service and maintaining the relationship between the buyer and those who sell the firm goods.Which process supports this activity?

Describe the purpose of an assembly line layout and when a firm would choose to use this format.

What type of planning has the greatest effect on production costs and flexibility?

Which term describes services that cannot be produced ahead of time?

Differentiate between goods production and service operations.

Japanese companies adapted the concept of quality circles from quality improvement teams used by U.S.companies.

Explain what is meant by the term utility.What type of utility is created when a pharmacy changes its evening schedule to remain open for an extra hour in response to customer needs?

The US Business Environment

Understanding Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

Understanding the Global Context of Business

Managing the Business

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Developing and Pricing Products

Distributing and Promoting Products

Information Technology Itfor Business

The Role of Accountants and Accounting Information

Understanding Money and the Role of Banking

Managing Business Finances

Filters