Exam 12: Training Programs

Most Canadian companies offer some kind of basic skills training.

In addition to improving communication skills, the orientation program at North York General Hospital was designed to help new nurses become more comfortable working side by side with community outreach workers

What type of training addresses basic numeracy and literacy issues among employees?

What specific essential skills training benefits does the textbook identify as being employee-centric?

Which of the following statements relating to essential skills is congruent with material presented in the textbook?

Explain the differences between technical skills training and information technology training and provide an example of each.

What kind of program does TOTAL E&P Canada of Calgary provide to employees?

Which of the following is NOT a key element of strong ethical programs?

If your organization wants to be in compliance with the Psychological Health and Safety in the Workplace national standard, what kind of training should the organization provide to employees?

The level of cross-cultural training rigour required for a foreign assignment is linked to three dimensions: communication toughness, cultural toughness, and the expatriate's mental toughness.

A good framework that may provide an opportunity for a company to significantly reduce or even eliminate sexual harassment at work should include the following: 1) have a sexual harassment policy, 2) have a procedure in place for reporting sexual harassment, and 3) provide sexual harassment education coupled with ensuring everyone is familiar with the policy and filling process.

Effective orientation programs are linked with better organizational performance and are important tools in shaping the culture of organizations.

Organizations that have introduced essential skills training have realized improvements in productivity, morale, and a noticeable increase in absenteeism.

a) What is total quality management (TQM) and how may it impact organizational effectiveness and efficiencies??b) What specifically are areas that TQM requires employees to be trained in?

What type of training program would you recommend to an organization if the learning outcomes associated with the program were targeting the employee socialization process?

Your organization is experiencing increasing costs associated with work-related injuries. You have been tasked with developing a training program focusing on how to reduce work-related injuries. Which of the following training methods is likely to be less effective?

Management and supervisory skills is the most provided training content in Canada followed by basic skills training.

Describe the components that should be included in an effective ethics training program.

A study on firms in the accommodation and food services sector found that literacy and essential skills training resulted in a net benefit of $577 per participant. What was the average return on investment?

To be most effective, ethics training programs should be voluntary for employees who will potentially make ethical decisions in their jobs.