Question 1

Which of the following is NOT typical content in orientation training programs?

Accepted Answer

A)  health and safety 
B)  cross-functional training 
C)  HR policies and procedures 
D)  terms and conditions of employment 
A)  health and safety 
B)  cross-functional training 
C)  HR policies and procedures 
D)  terms and conditions of employment

Question 2

According to the Conference Board of Canada, 47 percent of Canadian organizations provide diversity training to employees.

Accepted Answer

A) True 
 B)False

Question 3

In Ontario, all new judges are required to undergo mandatory training on racial harassment.

Accepted Answer

A) True 
 B)False

Question 4

Low literary levels have a detrimental impact on Canadian companies' ability to compete in a global environment.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following statements is supported by material presented in the textbook relating to the current level of health and safety training in Canada?

Accepted Answer

A)  Canadian companies spend more on safety training than any other industrialized country 
B)  Canadians simply do not receive adequate safety training 
C)  only one in two Canadians received adequate health and safety training 
D)  studies appear to indicate a negative relationship between health and safety training levels and safety performance by Canadian companies 
A)  Canadian companies spend more on safety training than any other industrialized country 
B)  Canadians simply do not receive adequate safety training 
C)  only one in two Canadians received adequate health and safety training 
D)  studies appear to indicate a negative relationship between health and safety training levels and safety performance by Canadian companies

Question 6

Which type of training content is most popular among Canadian organizations?

Accepted Answer

A)  professional skills training 
B)  information technology skills training 
C)  basic skills training 
D)  management and supervisory skills 
A)  professional skills training 
B)  information technology skills training 
C)  basic skills training 
D)  management and supervisory skills

Question 7

Define diversity training and provide at least five reasons why training and education on diversity are important to both employees and to the organization.

Accepted Answer

Diversity training focuses on difference

Question 8

Computer software training is described in the textbook as unstructured, unplanned, and an informal means of delivering information on the usage of computer software.

Accepted Answer

A) True 
 B)False

Question 9

A manufacturing company has just been retrofitted with the latest in computer-assisted assembly systems. Which of the following terms best describes the general type of training employees are likely to receive?

Accepted Answer

A)  essential skills training 
B)  technical skills training 
C)  total quality training 
D)  six-sigma training 
A)  essential skills training 
B)  technical skills training 
C)  total quality training 
D)  six-sigma training

Question 10

Explain the differences between technical skills training and non-technical skills training and provide an example of each.

Accepted Answer

Technical skills training is training fo

Question 11

What are the foci of total quality management training?

Accepted Answer

A)  quality improvements, teamwork, continuous improvement, and customers focus 
B)  management skills, teamwork, quality improvements, and communication 
C)  customer focus, communication, ethics, and quantity improvements 
D)  technical skills, quality improvements, management skills, and productivity 
A)  quality improvements, teamwork, continuous improvement, and customers focus 
B)  management skills, teamwork, quality improvements, and communication 
C)  customer focus, communication, ethics, and quantity improvements 
D)  technical skills, quality improvements, management skills, and productivity

Question 12

The intended outcome of current sales training programs is for sales professionals to become which of the following?

Accepted Answer

A)  strategic partners 
B)  suppliers 
C)  vendors 
D)  product experts 
A)  strategic partners 
B)  suppliers 
C)  vendors 
D)  product experts

Question 13

What percentage of overall training content provided by Canadian organizations is devoted to essential skills training?

Accepted Answer

A)  10 percent 
B)  20 percent 
C)  29 percent 
D)  2 percent 
A)  10 percent 
B)  20 percent 
C)  29 percent 
D)  2 percent

Question 14

In 2013, a Canadian national standard called Physical Health and Safety in the Workplace was introduced for workplace health and safety.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is NOT a "good practice" relating to ethics and ethics training?

Accepted Answer

A)  make ethics training a mandatory activity for managers and employees 
B)  focus ethical training programs on helping employees identify and deal with potential ethical dilemmas 
C)  make ethics training a voluntary activity for employees and managers 
D)  first put in place standards of ethical behaviour, then determine what the training should accomplish to cement ethics within the culture of the organization 
A)  make ethics training a mandatory activity for managers and employees 
B)  focus ethical training programs on helping employees identify and deal with potential ethical dilemmas 
C)  make ethics training a voluntary activity for employees and managers 
D)  first put in place standards of ethical behaviour, then determine what the training should accomplish to cement ethics within the culture of the organization

Question 16

a) What is cross-cultural training and what is its purpose??b) What is training rigour and what role does it play in cross-cultural training? Give examples of cross-cultural training programs that vary in terms of the degree of training rigour.

Accepted Answer

a) Cross-cultural training comprises tra

Question 17

Organizations that offer excellent customer service also tend to spend less on customer service training. This is a result of having hiring strategies that identify employees with customer-centric skills.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is NOT a main goal of diversity training?

Accepted Answer

A)  comply with federal labour regulations 
B)  raise awareness about diversity issues 
C)  change behaviours 
D)  reduce biases 
A)  comply with federal labour regulations 
B)  raise awareness about diversity issues 
C)  change behaviours 
D)  reduce biases

Question 19

Company ABC Ltd. embarked on a training program focused on providing employees with the required skills to continuously look for ways to improve work processes in its factory floor. ABC Ltd. is most likely incorporating TQP in its work processes.

Accepted Answer

A) True 
 B)False

Question 20

The notion of training rigour is associated with what type of training?

Accepted Answer

A)  diversity training 
B)  team training 
C)  ethics training 
D)  cross-cultural training 
A)  diversity training 
B)  team training 
C)  ethics training 
D)  cross-cultural training

Which of the following is NOT typical content in orientation training programs?

According to the Conference Board of Canada, 47 percent of Canadian organizations provide diversity training to employees.

In Ontario, all new judges are required to undergo mandatory training on racial harassment.

Low literary levels have a detrimental impact on Canadian companies' ability to compete in a global environment.

Which of the following statements is supported by material presented in the textbook relating to the current level of health and safety training in Canada?

Which type of training content is most popular among Canadian organizations?

Define diversity training and provide at least five reasons why training and education on diversity are important to both employees and to the organization.

Computer software training is described in the textbook as unstructured, unplanned, and an informal means of delivering information on the usage of computer software.

A manufacturing company has just been retrofitted with the latest in computer-assisted assembly systems. Which of the following terms best describes the general type of training employees are likely to receive?

Explain the differences between technical skills training and non-technical skills training and provide an example of each.

What are the foci of total quality management training?

The intended outcome of current sales training programs is for sales professionals to become which of the following?

What percentage of overall training content provided by Canadian organizations is devoted to essential skills training?

In 2013, a Canadian national standard called Physical Health and Safety in the Workplace was introduced for workplace health and safety.

Which of the following is NOT a "good practice" relating to ethics and ethics training?

a) What is cross-cultural training and what is its purpose??b) What is training rigour and what role does it play in cross-cultural training? Give examples of cross-cultural training programs that vary in terms of the degree of training rigour.

Organizations that offer excellent customer service also tend to spend less on customer service training. This is a result of having hiring strategies that identify employees with customer-centric skills.

Which of the following is NOT a main goal of diversity training?

Company ABC Ltd. embarked on a training program focused on providing employees with the required skills to continuously look for ways to improve work processes in its factory floor. ABC Ltd. is most likely incorporating TQP in its work processes.

The notion of training rigour is associated with what type of training?

The Training and Development Process

Learning and Motivation

The Needs Analysis Process

Training Design

Off The Job Training Methods

On The Job Training Methods

Technology-Based Training Methods

Training Delivery

Transfer of Training

Training Evaluation

Training Costs and Benefits

Management and Leadership Development

The Evolution and Future of Training and Development

Filters

Exam 12: Training Programs

Which of the following is NOT typical content in orientation training programs?

According to the Conference Board of Canada, 47 percent of Canadian organizations provide diversity training to employees.

In Ontario, all new judges are required to undergo mandatory training on racial harassment.

Low literary levels have a detrimental impact on Canadian companies' ability to compete in a global environment.

Which of the following statements is supported by material presented in the textbook relating to the current level of health and safety training in Canada?

Which type of training content is most popular among Canadian organizations?

Define diversity training and provide at least five reasons why training and education on diversity are important to both employees and to the organization.

Computer software training is described in the textbook as unstructured, unplanned, and an informal means of delivering information on the usage of computer software.

A manufacturing company has just been retrofitted with the latest in computer-assisted assembly systems. Which of the following terms best describes the general type of training employees are likely to receive?

Explain the differences between technical skills training and non-technical skills training and provide an example of each.

What are the foci of total quality management training?

The intended outcome of current sales training programs is for sales professionals to become which of the following?

What percentage of overall training content provided by Canadian organizations is devoted to essential skills training?

In 2013, a Canadian national standard called Physical Health and Safety in the Workplace was introduced for workplace health and safety.

Which of the following is NOT a "good practice" relating to ethics and ethics training?

a) What is cross-cultural training and what is its purpose??b) What is training rigour and what role does it play in cross-cultural training? Give examples of cross-cultural training programs that vary in terms of the degree of training rigour.

Organizations that offer excellent customer service also tend to spend less on customer service training. This is a result of having hiring strategies that identify employees with customer-centric skills.

Which of the following is NOT a main goal of diversity training?

Company ABC Ltd. embarked on a training program focused on providing employees with the required skills to continuously look for ways to improve work processes in its factory floor. ABC Ltd. is most likely incorporating TQP in its work processes.

The notion of training rigour is associated with what type of training?

The Training and Development Process

Learning and Motivation

The Needs Analysis Process

Training Design

Off The Job Training Methods

On The Job Training Methods

Technology-Based Training Methods

Training Delivery

Transfer of Training

Training Evaluation

Training Costs and Benefits

Management and Leadership Development

The Evolution and Future of Training and Development

Filters