Question 1

Who among the following is responsible for the physical environment (e.g.,a company's buildings,furniture and equipment)?

Accepted Answer

A) quality assurance manager 
B) facilities coordinator 
C) logistics manager 
D) warehouse operations manager 
A) quality assurance manager 
B) facilities coordinator 
C) logistics manager 
D) warehouse operations manager

Question 2

See the operations profile on Zara.The phrase fashion doesn't sleep refers to ______.

Accepted Answer

A) fashionable garments for daytime wear 
B) the dynamic nature of the fashion industry 
C) the fact that operations management in the fashion industry is a 24/7 undertaking 
D) Zara needs to design clothing that can be worn 24/7 
A) fashionable garments for daytime wear 
B) the dynamic nature of the fashion industry 
C) the fact that operations management in the fashion industry is a 24/7 undertaking 
D) Zara needs to design clothing that can be worn 24/7

Question 3

Which of the following statements about managing a supply chain is true?

Accepted Answer

A) Managing supply chains has become difficult over the years,as it involves working with a large number of organizations. 
B) Managing supply chains has become easier,as a large number of operations are outsourced to other companies. 
C) The difficulty of managing supply chains has remained about the same. 
D) Managing supply chains has become easier,as an organization can function simply by offshoring all its operations. 
A) Managing supply chains has become difficult over the years,as it involves working with a large number of organizations. 
B) Managing supply chains has become easier,as a large number of operations are outsourced to other companies. 
C) The difficulty of managing supply chains has remained about the same. 
D) Managing supply chains has become easier,as an organization can function simply by offshoring all its operations.

Question 4

Which of the following is NOT one of the functions of operations strategy?

Accepted Answer

A) It uses an organization's resources efficiently to gain a competitive edge in the marketplace. 
B) It helps achieve key objectives related to cost,service,and innovation. 
C) It facilitates identifying whether sales can be improved through rebates or advertising. 
D) It helps achieve key objectives related to product quality,delivery. 
A) It uses an organization's resources efficiently to gain a competitive edge in the marketplace. 
B) It helps achieve key objectives related to cost,service,and innovation. 
C) It facilitates identifying whether sales can be improved through rebates or advertising. 
D) It helps achieve key objectives related to product quality,delivery.

Question 5

In viewing the educational system as a process of transforming inputs into outputs,which of the following pairs is correct?

Accepted Answer

A) inputs: students graduating with good grades 
B) outputs: students and faculty 
C) transformation process: teaching 
D) feedback loop: research publications by faculty 
A) inputs: students graduating with good grades 
B) outputs: students and faculty 
C) transformation process: teaching 
D) feedback loop: research publications by faculty

Question 6

Which of the following is NOT one of the consequences of globalization?

Accepted Answer

A) an increase in strategic partnerships among global business partners 
B) an increase in joint ventures,licensing arrangements 
C) the formation of global supply chains 
D) an increase in consolidation of businesses 
A) an increase in strategic partnerships among global business partners 
B) an increase in joint ventures,licensing arrangements 
C) the formation of global supply chains 
D) an increase in consolidation of businesses

Question 7

Which of the following is true with regard to operations interfaces in a product supply chain?

Accepted Answer

A) Upstream interfaces typically include individuals or companies that buy and use the firm's finished products. 
B) Downstream interfaces typically include suppliers that provide raw materials,components,and parts required in downstream operations. 
C) Vertical interfaces include technology management and service support. 
D) Horizontal interfaces include the company's relations with its competitors. 
A) Upstream interfaces typically include individuals or companies that buy and use the firm's finished products. 
B) Downstream interfaces typically include suppliers that provide raw materials,components,and parts required in downstream operations. 
C) Vertical interfaces include technology management and service support. 
D) Horizontal interfaces include the company's relations with its competitors.

Question 8

The scope of the operations function ______.

Accepted Answer

A) is restricted to areas within the firm 
B) is applicable only to manufacturing 
C) is applicable only to services 
D) applies both within and outside the firm 
A) is restricted to areas within the firm 
B) is applicable only to manufacturing 
C) is applicable only to services 
D) applies both within and outside the firm

Question 9

Contracting with a third party or an external company to manufacture a good or deliver a service is known as ______.

Accepted Answer

A) offshoring 
B) outsourcing 
C) domestic production 
D) internalization 
A) offshoring 
B) outsourcing 
C) domestic production 
D) internalization

Question 10

A supply chain ______.

Accepted Answer

A) is also known as a customer chain as it provides value to the customer 
B) includes reverse logistics (process by which customers return products that are sent back to manufacturer) 
C) is an area that has always received a lot of attention from senior management 
D) includes other operational areas such as manufacturing 
A) is also known as a customer chain as it provides value to the customer 
B) includes reverse logistics (process by which customers return products that are sent back to manufacturer) 
C) is an area that has always received a lot of attention from senior management 
D) includes other operational areas such as manufacturing

Question 11

Which of the following statements is true when we consider operations as a transformation system?

Accepted Answer

A) Raw materials and finished goods are considered part of the transportation process. 
B) Labor,capital,and energy are considered as inputs into the system. 
C) Finished products and services are in the middle stage of the transformation process. 
D) The communication from inputs to outputs is considered a feedback loop. 
A) Raw materials and finished goods are considered part of the transportation process. 
B) Labor,capital,and energy are considered as inputs into the system. 
C) Finished products and services are in the middle stage of the transformation process. 
D) The communication from inputs to outputs is considered a feedback loop.

Question 12

The formation of the European Union ______.

Accepted Answer

A) encouraged trade barriers among European countries 
B) led to strict quality and environmental standards that companies have to meet in order to do business with member countries. 
C) was initiated by World War I 
D) was initiated by World War II 
A) encouraged trade barriers among European countries 
B) led to strict quality and environmental standards that companies have to meet in order to do business with member countries. 
C) was initiated by World War I 
D) was initiated by World War II

Question 13

Outsourcing refers to contracting a portion of operations to a third party.Such outsourcing ______.

Accepted Answer

A) refers to third-party contracting for manufacturing only 
B) refers to third-party contracting when the third party is located in a different country 
C) is applicable only for services 
D) can improve operational flexibility 
A) refers to third-party contracting for manufacturing only 
B) refers to third-party contracting when the third party is located in a different country 
C) is applicable only for services 
D) can improve operational flexibility

Question 14

See the operations profile on Zara.The secret to Zara's success is a well-developed supply chain that includes ______.

Accepted Answer

A) the firm's hand-picked employees 
B) the firm's design and manufacturing center 
C) the firm's sources of capital 
D) providers of high-quality raw materials 
A) the firm's hand-picked employees 
B) the firm's design and manufacturing center 
C) the firm's sources of capital 
D) providers of high-quality raw materials

Question 15

Which one of the following is NOT one of the approaches with regard to quality improvement?

Accepted Answer

A) lean manufacturing 
B) agile manufacturing 
C) total rework 
D) Six Sigma 
A) lean manufacturing 
B) agile manufacturing 
C) total rework 
D) Six Sigma

Question 16

The Six Sigma approach to quality ______.

Accepted Answer

A) was initiated by Motorola 
B) was started in 1962 
C) was welcomed by all companies 
D) applies only to manufacturing 
A) was initiated by Motorola 
B) was started in 1962 
C) was welcomed by all companies 
D) applies only to manufacturing

Question 17

Which of the following is a management challenge faced in recent years by supply chain managers?

Accepted Answer

A) The growth in prosperity of developing countries has increased the demand for goods and services from developed nations,causing a strain on managing the distribution to developing countries. 
B) Managers are now expected to handle a shift from low to high-volume production. 
C) Most of the problems faced by supply chain managers are internal to their company's operations. 
D) Managers must deal with an increase in trade turbulence. 
A) The growth in prosperity of developing countries has increased the demand for goods and services from developed nations,causing a strain on managing the distribution to developing countries. 
B) Managers are now expected to handle a shift from low to high-volume production. 
C) Most of the problems faced by supply chain managers are internal to their company's operations. 
D) Managers must deal with an increase in trade turbulence.

Question 18

The WTO (World Trade Organization)______.

Accepted Answer

A) replaced the GATT in 1945 
B) governs trade in goods but not services 
C) has opened up markets for regulated industries (e.g.,agriculture and textiles) 
D) is governed by NAFTA 
A) replaced the GATT in 1945 
B) governs trade in goods but not services 
C) has opened up markets for regulated industries (e.g.,agriculture and textiles) 
D) is governed by NAFTA

Question 19

Which of the following is a characteristic of a product or good (i.e.,not a service)?

Accepted Answer

A) helps to transform the customer physically or psychologically 
B) is intangible 
C) can be inventoried (i.e.,produced and used later) 
D) always requires a high degree of customer contact 
A) helps to transform the customer physically or psychologically 
B) is intangible 
C) can be inventoried (i.e.,produced and used later) 
D) always requires a high degree of customer contact

Question 20

The subjective nature of service quality means that ______.

Accepted Answer

A) the same service may be viewed differently by different customers 
B) different services are viewed in an identical fashion by different customers 
C) it is easier to assess service quality than product quality 
D) it is easier to satisfy service customers than product customers 
A) the same service may be viewed differently by different customers 
B) different services are viewed in an identical fashion by different customers 
C) it is easier to assess service quality than product quality 
D) it is easier to satisfy service customers than product customers

Exam 1: Introduction to Managing Global Operations and Supply Chains

Who among the following is responsible for the physical environment (e.g.,a company's buildings,furniture and equipment)?

See the operations profile on Zara.The phrase fashion doesn't sleep refers to ______.

Which of the following statements about managing a supply chain is true?

Which of the following is NOT one of the functions of operations strategy?

In viewing the educational system as a process of transforming inputs into outputs,which of the following pairs is correct?

Which of the following is NOT one of the consequences of globalization?

Which of the following is true with regard to operations interfaces in a product supply chain?

The scope of the operations function ______.

Contracting with a third party or an external company to manufacture a good or deliver a service is known as ______.

A supply chain ______.

Which of the following statements is true when we consider operations as a transformation system?

The formation of the European Union ______.

Outsourcing refers to contracting a portion of operations to a third party.Such outsourcing ______.

See the operations profile on Zara.The secret to Zara's success is a well-developed supply chain that includes ______.

Which one of the following is NOT one of the approaches with regard to quality improvement?

The Six Sigma approach to quality ______.

Which of the following is a management challenge faced in recent years by supply chain managers?

The WTO (World Trade Organization)______.

Which of the following is a characteristic of a product or good (i.e.,not a service)?

The subjective nature of service quality means that ______.

Operations and Supply Chain Strategies

Project Management

Supplement: Project Management

Product and Service Innovations

Supplement: Reliability

Managing for Quality

Quality Improvement and Control Tools

Capacity Planning

Supply Chain Design and Location Planning

Process Design and Layout Planning

Supplement: Tools for Analyzing, Designing, and Selecting Processes and Layouts

Supplier Management

Logistics Management

Demand Management and Customer Service

Demand Forecasting Methods

Lean Operations and Supply Chains

Inventory Management

Inventory Control Models

Sales and Operations Planning

Master Scheduling and Material Requirements Planning

Supplement: Capacity Requirements Planning, MRP II, ERP, and DRP

Detailed Scheduling

Linear Programming

The Transportation Models

Waiting Line Models

Simulation

Learning Curves

Decision-Making Tools

Filters