Exam 15: Demand Management and Customer Service

______ is a process of allocating revenue and costs to customer segments or individual customers in order to determine their profitability.

Which of the following is NOT an ideal measure a restaurant can use to assess service quality?

Demand influences new product introductions and product portfolio planning.This statement is applicable to which functional area?

Increase in ice cream consumption during the summer months is an example of ______.

Variations that follow a pattern are called ______.

Which of the following statements is FALSE about establishing customer service objectives?

Local suppliers have ______ lead times while global suppliers in a multitiered supply chain have ______ lead times.

______ is an effort by the organization to appease dissatisfied customers by offering credits,discounts,apologies,or free items/services.

Which of the following statements is false about demand planning?

Which of the following is NOT a factor for collaborative forecasting?

Which of the following statements is FALSE about customer-focused supply chain management?

______ is the process of accurately forecasting the company's demand well into the future to give the company and its supply partners a basis for the planning needed to meet demand.

______ is the ability of a company to fully deliver all the orders placed by the customers.

Which of the following is NOT an example of service failure?

Effective demand management is most important for a company's ______.

CFSCM stands for ______.

Which of the following is a customer service measure of convenience?

Which of the following is NOT one of the ways to proactively manage demand?

Forecasters view demand as a combination of ______.

Customer complaints and order status information are measuring the ______ dimension of customer services.