Question 1

Incrementalism refers to ______.

Accepted Answer

A) making radical changes in one big fix 
B) making small fixes in a steady stream of improvements 
C) being regular in making annual improvements 
D) fixing a problem each time it becomes a problem 
A) making radical changes in one big fix 
B) making small fixes in a steady stream of improvements 
C) being regular in making annual improvements 
D) fixing a problem each time it becomes a problem

Question 2

Which of the following is NOT a type of flow common to all supply chains?

Accepted Answer

A) product and service flows 
B) information flows 
C) financial flows 
D) product returns flows 
A) product and service flows 
B) information flows 
C) financial flows 
D) product returns flows

Question 3

Which of the following performance metrics is NOT correctly associated with its description?

Accepted Answer

A) time metrics-the amount of time to process an order,the transportation time,and similar variables 
B) efficiency metrics-evaluate inventory turnover or days of inventory on hand,as well as capacity and capital usage 
C) effectiveness metrics-evaluate the percentage of orders delivered on time and customer satisfaction metrics,such as number of customer complaints and percentage of returned items 
D) liquidity metrics-employee turnover,absenteeism rates 
A) time metrics-the amount of time to process an order,the transportation time,and similar variables 
B) efficiency metrics-evaluate inventory turnover or days of inventory on hand,as well as capacity and capital usage 
C) effectiveness metrics-evaluate the percentage of orders delivered on time and customer satisfaction metrics,such as number of customer complaints and percentage of returned items 
D) liquidity metrics-employee turnover,absenteeism rates

Question 4

The use of Lean Six Sigma has ______.

Accepted Answer

A) increased complacency in the workplace 
B) created an organizational climate in which innovation has become instinctive 
C) created a hostile work environment 
D) eliminated the need for ISO standards 
A) increased complacency in the workplace 
B) created an organizational climate in which innovation has become instinctive 
C) created a hostile work environment 
D) eliminated the need for ISO standards

Question 5

Which of the following is true with regard to push and pull systems?

Accepted Answer

A) Push systems are systems in which services or products are produced based on forecasts. 
B) In pull systems,the product or service is produced because its production is mandated by a central planning organization. 
C) In pull systems,the product or service is regulated by a government agency. 
D) In push systems,inventory is completely eliminated. 
A) Push systems are systems in which services or products are produced based on forecasts. 
B) In pull systems,the product or service is produced because its production is mandated by a central planning organization. 
C) In pull systems,the product or service is regulated by a government agency. 
D) In push systems,inventory is completely eliminated.

Question 6

Throughput is ______.

Accepted Answer

A) measured by the ratio of input to output 
B) measured by the ratio of waste to output 
C) a measure of how an order moves from receipt to delivery 
D) a measure of those orders not regulated by the government 
A) measured by the ratio of input to output 
B) measured by the ratio of waste to output 
C) a measure of how an order moves from receipt to delivery 
D) a measure of those orders not regulated by the government

Question 7

Value stream mapping (VSM)______.

Accepted Answer

A) is typically done once an organization has converted to a lean system 
B) facilitates identifying sources and causes of waste 
C) has the potential to increase the carbon footprint 
D) is applied only in push production systems 
A) is typically done once an organization has converted to a lean system 
B) facilitates identifying sources and causes of waste 
C) has the potential to increase the carbon footprint 
D) is applied only in push production systems

Question 8

During the backflush process,______.

Accepted Answer

A) parts that go into each unit of the product are removed from inventory 
B) parts that go into each unit of the product are scrapped or refurbished 
C) workers make sure of part interchangeability 
D) workers confirm that parts are within tolerances specified 
A) parts that go into each unit of the product are removed from inventory 
B) parts that go into each unit of the product are scrapped or refurbished 
C) workers make sure of part interchangeability 
D) workers confirm that parts are within tolerances specified

Question 9

Which of the following is NOT one of the tenets of the philosophy of lean?

Accepted Answer

A) promoting respect for people 
B) eliminating waste and inefficiency 
C) commitment to the 5S model 
D) terminating those employees who are below average in productivity 
A) promoting respect for people 
B) eliminating waste and inefficiency 
C) commitment to the 5S model 
D) terminating those employees who are below average in productivity

Question 10

The Kanban system ______.

Accepted Answer

A) can be used to coordinate suppliers and not just manufacturing plants 
B) allows firms to control the flow of resources in a production process by anticipating demand for parts 
C) is based on forecasting of demand 
D) is based on forecasting of supply 
A) can be used to coordinate suppliers and not just manufacturing plants 
B) allows firms to control the flow of resources in a production process by anticipating demand for parts 
C) is based on forecasting of demand 
D) is based on forecasting of supply

Question 11

A just-in-time strategy ______.

Accepted Answer

A) reduces investment in inventory and reduces space requirements 
B) increases investment in inventory but reduces space requirements 
C) increases investment in inventory increases space requirements 
D) reduces investment in inventory but increases space requirements 
A) reduces investment in inventory and reduces space requirements 
B) increases investment in inventory but reduces space requirements 
C) increases investment in inventory increases space requirements 
D) reduces investment in inventory but increases space requirements

Question 12

Lean production and just-in-time concepts became important ______.

Accepted Answer

A) in the mid 1980s,thanks to Motorola 
B) in the early 1940s,thanks to Ford 
C) in the early 1970s,thanks to Toyota 
D) in the mid 1980s,thanks to General Electric 
A) in the mid 1980s,thanks to Motorola 
B) in the early 1940s,thanks to Ford 
C) in the early 1970s,thanks to Toyota 
D) in the mid 1980s,thanks to General Electric

Question 13

Which of the following is a lean initiative that is consistent with sustainability practices?

Accepted Answer

A) increase in use of raw materials 
B) reducing transportation requirements 
C) increased frequency of quality inspections 
D) employing more quality control personnel 
A) increase in use of raw materials 
B) reducing transportation requirements 
C) increased frequency of quality inspections 
D) employing more quality control personnel

Question 14

Which of the following does not refer to external setups?

Accepted Answer

A) can be completed outside of the process 
B) do not require machinery to be stopped 
C) do not require the process to be shut down 
D) do not require the retraining of employees 
A) can be completed outside of the process 
B) do not require machinery to be stopped 
C) do not require the process to be shut down 
D) do not require the retraining of employees

Question 15

To achieve large inventory savings,you need ______.

Accepted Answer

A) an annual replenishment system 
B) large shipments of purchased materials and components 
C) frequent shipments of purchased materials and components 
D) a smaller number of units to be produced and sold 
A) an annual replenishment system 
B) large shipments of purchased materials and components 
C) frequent shipments of purchased materials and components 
D) a smaller number of units to be produced and sold

Question 16

Which of the following is NOT a task involved in order processing and delivery?

Accepted Answer

A) supplier liaison 
B) inventory management 
C) reverse logistics 
D) packaging and shipping 
A) supplier liaison 
B) inventory management 
C) reverse logistics 
D) packaging and shipping

Question 17

A smooth and rapid flow of materials and work can be achieved by ______.

Accepted Answer

A) eliminating disruptions 
B) maintaining a highly structured and rigid system 
C) eliminating the carbon footprint 
D) beating employees till morale improves 
A) eliminating disruptions 
B) maintaining a highly structured and rigid system 
C) eliminating the carbon footprint 
D) beating employees till morale improves

Question 18

Possible ways by which a company can overcome the adverse impact of lean on employees include ______.

Accepted Answer

A) guaranteeing the jobs of those employees who are dedicated and willing to go through additional training to support lean implementation 
B) assuring employees that their jobs will not be affected even if they are completely incompetent 
C) threatening employees with government-approved sanctions 
D) advising employees who remain that their salary will be doubled 
A) guaranteeing the jobs of those employees who are dedicated and willing to go through additional training to support lean implementation 
B) assuring employees that their jobs will not be affected even if they are completely incompetent 
C) threatening employees with government-approved sanctions 
D) advising employees who remain that their salary will be doubled

Question 19

Cross-docking ______.

Accepted Answer

A) can reduce handling and storage costs 
B) reduce cycle times 
C) increase requirements for intermediate storage 
D) reduce sustainability 
A) can reduce handling and storage costs 
B) reduce cycle times 
C) increase requirements for intermediate storage 
D) reduce sustainability

Question 20

The Japanese term for leveling out the workload or smoothing production is ______.

Accepted Answer

A) kaizen 
B) jidoka 
C) poke yoke 
D) heijunka 
A) kaizen 
B) jidoka 
C) poke yoke 
D) heijunka

Exam 17: Lean Operations and Supply Chains

Incrementalism refers to ______.

Which of the following is NOT a type of flow common to all supply chains?

Which of the following performance metrics is NOT correctly associated with its description?

The use of Lean Six Sigma has ______.

Which of the following is true with regard to push and pull systems?

Throughput is ______.

Value stream mapping (VSM)______.

During the backflush process,______.

Which of the following is NOT one of the tenets of the philosophy of lean?

The Kanban system ______.

A just-in-time strategy ______.

Lean production and just-in-time concepts became important ______.

Which of the following is a lean initiative that is consistent with sustainability practices?

Which of the following does not refer to external setups?

To achieve large inventory savings,you need ______.

Which of the following is NOT a task involved in order processing and delivery?

A smooth and rapid flow of materials and work can be achieved by ______.

Possible ways by which a company can overcome the adverse impact of lean on employees include ______.

Cross-docking ______.

The Japanese term for leveling out the workload or smoothing production is ______.

Introduction to Managing Global Operations and Supply Chains

Operations and Supply Chain Strategies

Project Management

Supplement: Project Management

Product and Service Innovations

Supplement: Reliability

Managing for Quality

Quality Improvement and Control Tools

Capacity Planning

Supply Chain Design and Location Planning

Process Design and Layout Planning

Supplement: Tools for Analyzing, Designing, and Selecting Processes and Layouts

Supplier Management

Logistics Management

Demand Management and Customer Service

Demand Forecasting Methods

Inventory Management

Inventory Control Models

Sales and Operations Planning

Master Scheduling and Material Requirements Planning

Supplement: Capacity Requirements Planning, MRP II, ERP, and DRP

Detailed Scheduling

Linear Programming

The Transportation Models

Waiting Line Models

Simulation

Learning Curves

Decision-Making Tools

Filters