Exam 10: Understanding Individual Behavior

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Define attributions and explain why the way managers make attributions is so important.

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A positive feeling about one's job is called ___________.

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Organizations that want to challenge their employees and stay competitive can easily be stress-free.

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A positive attitude toward one's job is called job commitment.

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Seeking positions of power and responsibility, Chandra has rapidly moved up the ranks within her organization.Colleagues describe her as someone with a tremendous amount of energy and a powerful force for leadership within the organization.Based on this description, Chandra has which of the following types of personality?

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People with an internal locus of control are easier to motivate because they believe the rewards are the result of their behavior.

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In which stage of the perception process are individuals likely to put things into patterns?

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___________ is the belief that power and status differences should exist within the organization.

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Define organizational commitment and describe how it is seen in the workplace.

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Ed is often critical of himself, envies others, and by his own admission tends to be temperamental.Ed is most likely to score high on the Big Five dimension of _____.

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When managers who express positive emotions such as happiness, enthusiasm, and appreciation trigger positive emotions in employees, the phenomenon of ___________ has occurred.

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An emotion can be thought of as a mental state that arises spontaneously within a person based on interaction with the environment rather than through conscious effort and is often accompanied by physiological changes or sensations.

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___________ is the degree to which a person is able to get along with others by being good-natured, likable, cooperative, forgiving, understanding, and trusting.

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Define stereotyping.

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In the step-by-step guide for managing time described in the text, the three options for getting things done are doing it, delegating it, or deferring it.

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Briefly describe the perception process.

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Name the three basic principles for managing commitments effectively.

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Uncertainty about what behaviors are expected of a person in a particular role is referred to as ___________.

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An internal attribution says that something about the situation has caused the person's behavior.

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The halo effect blinds the perceiver to other attributes that should be used in generating a more complete assessment.

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