Question 1

A major disadvantage with the modern version of the Mazur plan is that ________.

Accepted Answer

A)  the distinction between functional areas may be unclear 
B)  the distinction between line and staff executives may be unclear 
C)  salespeople report to a buyer who is not on the selling floor 
D)  it is generally implemented through a tall organization 
A)  the distinction between functional areas may be unclear 
B)  the distinction between line and staff executives may be unclear 
C)  salespeople report to a buyer who is not on the selling floor 
D)  it is generally implemented through a tall organization C

Question 2

a.Develop an organization chart for a stationery retailer with three employees.Describe the rationale used in your organization plan.
b.Develop an organization chart for a department store with five branch locations and a main store.Use the equal store organization format.

Accepted Answer

a. Organization Chart for a Stationery Retailer with Three Employees:

- Owner/Manager
  - Sales Associate
  - Inventory Manager

Rationale:
The owner/manager is at the top of the organization chart as they are responsible for overseeing the entire operation of the stationery retailer. The sales associate is responsible for assisting customers and processing sales, while the inventory manager is responsible for managing the stock and ensuring that the store has the necessary supplies.

b. Organization Chart for a Department Store with Five Branch Locations and a Main Store (Equal Store Organization Format):

- CEO
  - Regional Manager
    - Store Manager (Main Store)
    - Store Manager (Branch 1)
    - Store Manager (Branch 2)
    - Store Manager (Branch 3)
    - Store Manager (Branch 4)
    - Store Manager (Branch 5)

Rationale:
The CEO is at the top of the organization chart and is responsible for overseeing the entire department store operation. The regional manager is responsible for overseeing the branch locations and ensuring that they are all operating effectively. Each store manager is responsible for the day-to-day operations of their respective locations, ensuring that they are meeting sales targets and providing excellent customer service. This equal store organization format allows for clear lines of communication and accountability within the department store.

Question 3

a.Differentiate among the three styles of supervising retail employees.
b.Describe how each view of motivation could be implemented in human resource management.

Accepted Answer

a. Differentiate among the three styles of supervising retail employees:

1. Autocratic Style: This style of supervision involves a manager making all the decisions and closely monitoring the work of their employees. There is little to no input from the employees, and the manager has full control over the decision-making process.

2. Democratic Style: In this style, the manager involves the employees in the decision-making process and encourages open communication. Employees are given more autonomy and are empowered to contribute their ideas and suggestions.

3. Laissez-Faire Style: This style of supervision involves minimal supervision from the manager, allowing employees to have a high degree of freedom and autonomy in their work. The manager provides minimal guidance and allows employees to make their own decisions.

b. Describe how each view of motivation could be implemented in human resource management:

1. Autocratic Style: In terms of motivation, an autocratic style of supervision may rely on fear or punishment to drive employee performance. This could be implemented in human resource management through strict policies, performance-based incentives, and disciplinary actions for underperformance.

2. Democratic Style: A democratic style of supervision focuses on involving employees in decision-making and empowering them to take ownership of their work. In human resource management, this could be implemented through employee involvement programs, open communication channels, and recognition for employee contributions.

3. Laissez-Faire Style: In this style, motivation may come from the freedom and autonomy given to employees. Human resource management could implement this by providing flexible work arrangements, opportunities for self-directed projects, and a focus on employee empowerment and development.

Overall, the style of supervision and the corresponding approach to motivation can have a significant impact on the culture and performance of a retail organization. It's important for human resource management to align their practices with the chosen supervisory style to effectively motivate and engage employees.

Question 4

The weights in a weighted application blank are derived using empirical data on successful and unsuccessful employees.

Accepted Answer

A) True 
 B)False

Question 5

a.Explain which channel member retail tasks can be typically assigned to specialists.
b.What risk does a retailer have in the division of retail tasks to consumers?

Accepted Answer

a. Retail tasks that can be typically as

Question 6

A separate store organization should be utilized when ________.

Accepted Answer

A)  branches are small and customer tastes are similar 
B)  branches are large and customer tastes vary by location 
C)  buying and selling functions need to be differentiated 
D)  stock needs to be transferred among branches 
A)  branches are small and customer tastes are similar 
B)  branches are large and customer tastes vary by location 
C)  buying and selling functions need to be differentiated 
D)  stock needs to be transferred among branches

Question 7

The most complex organization forms are found in diversified retailers.

Accepted Answer

A) True 
 B)False

Question 8

According to the minimum expectations/desired goals concept,a high salary results in ________.

Accepted Answer

A)  a motivated worker 
B)  an absence of job dissatisfaction 
C)  job dissatisfaction 
D)  job satisfaction 
A)  a motivated worker 
B)  an absence of job dissatisfaction 
C)  job dissatisfaction 
D)  job satisfaction

Question 9

A buyer is responsible for purchases in a branch location.This illustrates a product classification method of classifying jobs.

Accepted Answer

A) True 
 B)False

Question 10

A retailer structures and assigns tasks,policies,resources,authority,responsibilities,and rewards through ________.

Accepted Answer

A)  a retail organization 
B)  human resource management 
C)  an organization chart 
D)  job enlargement 
A)  a retail organization 
B)  human resource management 
C)  an organization chart 
D)  job enlargement

Question 11

a.Differentiate between an application blank and a weighted application blank.
b.Explain how you would develop a weighted application blank to identify job candidates with high potential of success as retail buyers.

Accepted Answer

a. An application blank is a standard fo

Question 12

Reporting relationships among employees within a retail firm from the lowest levels to the highest levels are described in the ________.

Accepted Answer

A)  hierarchy of authority 
B)  job description 
C)  management by objectives 
D)  management by exception 
A)  hierarchy of authority 
B)  job description 
C)  management by objectives 
D)  management by exception

Question 13

Which of these factors is a form of dissatisfier (minimum expectations)?

Accepted Answer

A)  achievement 
B)  work conditions 
C)  responsibility 
D)  advancement 
A)  achievement 
B)  work conditions 
C)  responsibility 
D)  advancement

Question 14

The hierarchical relationships within the firm are displayed in a(n)________.

Accepted Answer

A)  modern version of the Mazur plan 
B)  management-by-objectives grid 
C)  job description 
D)  organization chart 
A)  modern version of the Mazur plan 
B)  management-by-objectives grid 
C)  job description 
D)  organization chart

Question 15

The review of company policies and history,as well as a job orientation,are important components of ________.

Accepted Answer

A)  training programs 
B)  pre-training programs 
C)  the job description 
D)  the weighted application blank 
A)  training programs 
B)  pre-training programs 
C)  the job description 
D)  the weighted application blank

Question 16

The major difference between an application blank and a weighted application blank is that the weighted application blank is ________.

Accepted Answer

A)  scored to determine if a job candidate meets the minimum cutoff point 
B)  verified by the use of a polygraph 
C)  completed by the interviewer 
D)  verified by checking listed references 
A)  scored to determine if a job candidate meets the minimum cutoff point 
B)  verified by the use of a polygraph 
C)  completed by the interviewer 
D)  verified by checking listed references

Question 17

The minimum expectations/desired goals concept is most closely in accord with ________.

Accepted Answer

A)  the notion that only economic inducements really motivate employees 
B)  the notion that employees can be self-managers and assigned authority 
C)  high-task specialization 
D)  a tall organization 
A)  the notion that only economic inducements really motivate employees 
B)  the notion that employees can be self-managers and assigned authority 
C)  high-task specialization 
D)  a tall organization

Question 18

Transferring stock between branches is most difficult in which form of retail organization?

Accepted Answer

A)  equal store 
B)  separate store 
C)  main store control 
D)  multiline retail organization 
A)  equal store 
B)  separate store 
C)  main store control 
D)  multiline retail organization

Question 19

While the separate store adapts to an area's unique needs,it is costly since it requires duplication of effort and the loss of quantity discounts.

Accepted Answer

A) True 
 B)False

Question 20

Under what conditions should a retailer classify jobs using a functional classification? … a product classification? … a geographic classification? Explain your answers.

Accepted Answer

A retailer should classify jobs using a

A major disadvantage with the modern version of the Mazur plan is that ________.

a.Develop an organization chart for a stationery retailer with three employees.Describe the rationale used in your organization plan. b.Develop an organization chart for a department store with five branch locations and a main store.Use the equal store organization format.

a.Differentiate among the three styles of supervising retail employees. b.Describe how each view of motivation could be implemented in human resource management.

The weights in a weighted application blank are derived using empirical data on successful and unsuccessful employees.

a.Explain which channel member retail tasks can be typically assigned to specialists. b.What risk does a retailer have in the division of retail tasks to consumers?

A separate store organization should be utilized when ________.

The most complex organization forms are found in diversified retailers.

According to the minimum expectations/desired goals concept,a high salary results in ________.

A buyer is responsible for purchases in a branch location.This illustrates a product classification method of classifying jobs.

A retailer structures and assigns tasks,policies,resources,authority,responsibilities,and rewards through ________.

a.Differentiate between an application blank and a weighted application blank. b.Explain how you would develop a weighted application blank to identify job candidates with high potential of success as retail buyers.

Reporting relationships among employees within a retail firm from the lowest levels to the highest levels are described in the ________.

Which of these factors is a form of dissatisfier (minimum expectations)?

The hierarchical relationships within the firm are displayed in a(n)________.

The review of company policies and history,as well as a job orientation,are important components of ________.

The major difference between an application blank and a weighted application blank is that the weighted application blank is ________.

The minimum expectations/desired goals concept is most closely in accord with ________.

Transferring stock between branches is most difficult in which form of retail organization?

While the separate store adapts to an area's unique needs,it is costly since it requires duplication of effort and the loss of quantity discounts.

Under what conditions should a retailer classify jobs using a functional classification? … a product classification? … a geographic classification? Explain your answers.

An Introduction to Retailing

Building and Sustaining Relationships in Retailing

Strategic Planning in Retailing

Retail Institutions by Ownership

Retail Institutions by Store-Based Strategy Mix

Web, nonstore-Based, and Other Forms of Nontraditional Retailing

Identifying and Understanding Consumers

Information Gathering and Processing in Retailing

Trading-Area Analysis

Site Selection

Operations Management: Financial Dimensions

Operations Management: Operational Dimensions

Developing Merchandise Plans

Implementing Merchandise Plans

Financial Merchandise Management

Pricing in Retailing

Establishing and Maintaining a Retail Image

Promotional Strategy

Integrating and Controlling the Retail Strategy

Filters

Exam 11: Retail Organization and Human Resource Management

A major disadvantage with the modern version of the Mazur plan is that ________.

a.Develop an organization chart for a stationery retailer with three employees.Describe the rationale used in your organization plan. b.Develop an organization chart for a department store with five branch locations and a main store.Use the equal store organization format.

a.Differentiate among the three styles of supervising retail employees. b.Describe how each view of motivation could be implemented in human resource management.

The weights in a weighted application blank are derived using empirical data on successful and unsuccessful employees.

a.Explain which channel member retail tasks can be typically assigned to specialists. b.What risk does a retailer have in the division of retail tasks to consumers?

A separate store organization should be utilized when ________.

The most complex organization forms are found in diversified retailers.

According to the minimum expectations/desired goals concept,a high salary results in ________.

A buyer is responsible for purchases in a branch location.This illustrates a product classification method of classifying jobs.

A retailer structures and assigns tasks,policies,resources,authority,responsibilities,and rewards through ________.

a.Differentiate between an application blank and a weighted application blank. b.Explain how you would develop a weighted application blank to identify job candidates with high potential of success as retail buyers.

Reporting relationships among employees within a retail firm from the lowest levels to the highest levels are described in the ________.

Which of these factors is a form of dissatisfier (minimum expectations)?

The hierarchical relationships within the firm are displayed in a(n)________.

The review of company policies and history,as well as a job orientation,are important components of ________.

The major difference between an application blank and a weighted application blank is that the weighted application blank is ________.

The minimum expectations/desired goals concept is most closely in accord with ________.

Transferring stock between branches is most difficult in which form of retail organization?

While the separate store adapts to an area's unique needs,it is costly since it requires duplication of effort and the loss of quantity discounts.

Under what conditions should a retailer classify jobs using a functional classification? … a product classification? … a geographic classification? Explain your answers.

An Introduction to Retailing

Building and Sustaining Relationships in Retailing

Strategic Planning in Retailing

Retail Institutions by Ownership

Retail Institutions by Store-Based Strategy Mix

Web, nonstore-Based, and Other Forms of Nontraditional Retailing

Identifying and Understanding Consumers

Information Gathering and Processing in Retailing

Trading-Area Analysis

Site Selection

Operations Management: Financial Dimensions

Operations Management: Operational Dimensions

Developing Merchandise Plans

Implementing Merchandise Plans

Financial Merchandise Management

Pricing in Retailing

Establishing and Maintaining a Retail Image

Promotional Strategy

Integrating and Controlling the Retail Strategy

Filters