Question 1

What are the advantages and disadvantages of a top-down versus a bottom-up space management program?

Accepted Answer

Top-down space management programs are typically driven by upper management and involve centralized decision-making. This can lead to consistency and standardization across the organization, as well as alignment with overall business goals. However, it may also result in inflexibility and a lack of responsiveness to the specific needs of individual departments or teams.

On the other hand, bottom-up space management programs involve input and decision-making at the department or team level. This can lead to greater customization and responsiveness to specific needs, as well as increased employee engagement. However, it may also result in inconsistency and a lack of alignment with overall business goals.

In summary, the advantages of a top-down space management program include consistency and alignment with business goals, while the disadvantages include inflexibility. The advantages of a bottom-up space management program include customization and employee engagement, while the disadvantages include inconsistency. Ultimately, the best approach may involve a combination of top-down and bottom-up elements to achieve a balance between standardization and flexibility.

Question 2

The cross-training of employees is particularly beneficial when a retailer ________.

Accepted Answer

A)  has extreme seasonality 
B)  is open for short hours 
C)  is open for long hours 
D)  has loyal part-time workers 
A)  has extreme seasonality 
B)  is open for short hours 
C)  is open for long hours 
D)  has loyal part-time workers A

Question 3

The need for store personnel in a season,week,day,and time period is ascertained through ________.

Accepted Answer

A)  job standardization 
B)  workload forecasts 
C)  cross-training 
D)  time-based performance adjustments 
A)  job standardization 
B)  workload forecasts 
C)  cross-training 
D)  time-based performance adjustments B

Question 4

A retailer selling products that are potentially dangerous due to misuse or manufacturer defects should get ________ insurance.

Accepted Answer

A)  property damage 
B)  public liability 
C)  product liability 
D)  workers' compensation 
A)  property damage 
B)  public liability 
C)  product liability 
D)  workers' compensation

Question 5

Contingency plans are an important component of ________.

Accepted Answer

A)  operations management 
B)  crisis management 
C)  control activities 
D)  feedback 
A)  operations management 
B)  crisis management 
C)  control activities 
D)  feedback

Question 6

Centralized decision making is generally associated with ________.

Accepted Answer

A)  micro-merchandising 
B)  risk-maximization retailing 
C)  rationalized retailing 
D)  category management 
A)  micro-merchandising 
B)  risk-maximization retailing 
C)  rationalized retailing 
D)  category management

Question 7

Ordering costs,holding costs,and loss in profits due to stockouts are effectively controlled in ________.

Accepted Answer

A)  prototype stores 
B)  incremental budgeting 
C)  zero-based budgeting 
D)  inventory management 
A)  prototype stores 
B)  incremental budgeting 
C)  zero-based budgeting 
D)  inventory management

Question 8

Store maintenance and energy management are synonymous concepts.

Accepted Answer

A) True 
 B)False

Question 9

A major difficulty with the use of prototype stores is the ________.

Accepted Answer

A)  inconsistent store image 
B)  higher purchase costs for fixtures 
C)  inflexibility in dealing with special site characteristics 
D)  difficulty in applying standardized operating cost controls to different locations 
A)  inconsistent store image 
B)  higher purchase costs for fixtures 
C)  inflexibility in dealing with special site characteristics 
D)  difficulty in applying standardized operating cost controls to different locations

Question 10

Supermarkets and full-line discount stores have effectively reduced personnel costs through the use of ________.

Accepted Answer

A)  self-service facilities 
B)  prototype stores 
C)  vertical merchandising 
D)  just-in-time inventory management 
A)  self-service facilities 
B)  prototype stores 
C)  vertical merchandising 
D)  just-in-time inventory management

Question 11

The opposite of extreme employee specialization is ________.

Accepted Answer

A)  cross-training 
B)  self-service merchandising 
C)  job standardization 
D)  automation 
A)  cross-training 
B)  self-service merchandising 
C)  job standardization 
D)  automation

Question 12

Store security relates to two issues: ________ and ________.

Accepted Answer

A)  inventory security; cash security 
B)  employee security; manager security 
C)  personal security; merchandise security 
D)  employee security; customer security 
A)  inventory security; cash security 
B)  employee security; manager security 
C)  personal security; merchandise security 
D)  employee security; customer security

Question 13

A top-down space management approach to planning is based on decentralized operations planning.

Accepted Answer

A) True 
 B)False

Question 14

Retailers with level sales (by hour and/or day)need to be particularly concerned with planning and implementing workload forecasts and cross-training.

Accepted Answer

A) True 
 B)False

Question 15

The major difference between computerized checkouts and electronic point-of-sale systems is that electronic point-of-sale systems ________.

Accepted Answer

A)  are not tied into the retailer's main computer 
B)  do not have the capacity to print complex reports 
C)  are not compatible with UPC scanners 
D)  also verify, monitor, and change prices, as well as provide sales reports 
A)  are not tied into the retailer's main computer 
B)  do not have the capacity to print complex reports 
C)  are not compatible with UPC scanners 
D)  also verify, monitor, and change prices, as well as provide sales reports

Question 16

A retailer can encourage long-term employment by ________.

Accepted Answer

A)  using job standardization 
B)  utilizing self-service facilities 
C)  adhering to a promotion-from-within philosophy 
D)  developing clear employee performance standards 
A)  using job standardization 
B)  utilizing self-service facilities 
C)  adhering to a promotion-from-within philosophy 
D)  developing clear employee performance standards

Question 17

Productivity gains through effective retailer-based energy management programs have been quite small.

Accepted Answer

A) True 
 B)False

Question 18

A bottom-up space management approach is based upon participative management.

Accepted Answer

A) True 
 B)False

Question 19

Describe five types of management reports that can be generated through the use of an electronic-point-of-sale system.

Accepted Answer

1. Sales Reports: These reports provide

Question 20

The top-down approach to space management involves less employee participation than the bottom-up approach to space management.

Accepted Answer

A) True 
 B)False

What are the advantages and disadvantages of a top-down versus a bottom-up space management program?

The cross-training of employees is particularly beneficial when a retailer ________.

The need for store personnel in a season,week,day,and time period is ascertained through ________.

A retailer selling products that are potentially dangerous due to misuse or manufacturer defects should get ________ insurance.

Contingency plans are an important component of ________.

Centralized decision making is generally associated with ________.

Ordering costs,holding costs,and loss in profits due to stockouts are effectively controlled in ________.

Store maintenance and energy management are synonymous concepts.

A major difficulty with the use of prototype stores is the ________.

Supermarkets and full-line discount stores have effectively reduced personnel costs through the use of ________.

The opposite of extreme employee specialization is ________.

Store security relates to two issues: and .

A top-down space management approach to planning is based on decentralized operations planning.

Retailers with level sales (by hour and/or day)need to be particularly concerned with planning and implementing workload forecasts and cross-training.

The major difference between computerized checkouts and electronic point-of-sale systems is that electronic point-of-sale systems ________.

A retailer can encourage long-term employment by ________.

Productivity gains through effective retailer-based energy management programs have been quite small.

A bottom-up space management approach is based upon participative management.

Describe five types of management reports that can be generated through the use of an electronic-point-of-sale system.

The top-down approach to space management involves less employee participation than the bottom-up approach to space management.

An Introduction to Retailing

Building and Sustaining Relationships in Retailing

Strategic Planning in Retailing

Retail Institutions by Ownership

Retail Institutions by Store-Based Strategy Mix

Web, nonstore-Based, and Other Forms of Nontraditional Retailing

Identifying and Understanding Consumers

Information Gathering and Processing in Retailing

Trading-Area Analysis

Site Selection

Retail Organization and Human Resource Management

Operations Management: Financial Dimensions

Developing Merchandise Plans

Implementing Merchandise Plans

Financial Merchandise Management

Pricing in Retailing

Establishing and Maintaining a Retail Image

Promotional Strategy

Integrating and Controlling the Retail Strategy

Filters

Exam 13: Operations Management: Operational Dimensions

What are the advantages and disadvantages of a top-down versus a bottom-up space management program?

The cross-training of employees is particularly beneficial when a retailer ________.

The need for store personnel in a season,week,day,and time period is ascertained through ________.

A retailer selling products that are potentially dangerous due to misuse or manufacturer defects should get ________ insurance.

Contingency plans are an important component of ________.

Centralized decision making is generally associated with ________.

Ordering costs,holding costs,and loss in profits due to stockouts are effectively controlled in ________.

Store maintenance and energy management are synonymous concepts.

A major difficulty with the use of prototype stores is the ________.

Supermarkets and full-line discount stores have effectively reduced personnel costs through the use of ________.

The opposite of extreme employee specialization is ________.

Store security relates to two issues: ________ and ________.

A top-down space management approach to planning is based on decentralized operations planning.

Retailers with level sales (by hour and/or day)need to be particularly concerned with planning and implementing workload forecasts and cross-training.

The major difference between computerized checkouts and electronic point-of-sale systems is that electronic point-of-sale systems ________.

A retailer can encourage long-term employment by ________.

Productivity gains through effective retailer-based energy management programs have been quite small.

A bottom-up space management approach is based upon participative management.

Describe five types of management reports that can be generated through the use of an electronic-point-of-sale system.

The top-down approach to space management involves less employee participation than the bottom-up approach to space management.

An Introduction to Retailing

Building and Sustaining Relationships in Retailing

Strategic Planning in Retailing

Retail Institutions by Ownership

Retail Institutions by Store-Based Strategy Mix

Web, nonstore-Based, and Other Forms of Nontraditional Retailing

Identifying and Understanding Consumers

Information Gathering and Processing in Retailing

Trading-Area Analysis

Site Selection

Retail Organization and Human Resource Management

Operations Management: Financial Dimensions

Developing Merchandise Plans

Implementing Merchandise Plans

Financial Merchandise Management

Pricing in Retailing

Establishing and Maintaining a Retail Image

Promotional Strategy

Integrating and Controlling the Retail Strategy

Filters

Store security relates to two issues: and .