Question 1

Which of the following guidelines should be followed to ensure that you are creating a complete business message?

Accepted Answer

A) In order to provide all but only relevant information, plan, write, and review your message strategically. 
B) Slant the facts as it increases the credibility of a business message. 
C) Avoid parallel language as it can distract the readers from the main message you want to deliver. 
D) Emphasize on the drawbacks of the products and services rather than on the advantages as it improves the positivity of the message. 
E) Use lot of empty phrases while writing the business message. 
A) In order to provide all but only relevant information, plan, write, and review your message strategically. 
B) Slant the facts as it increases the credibility of a business message. 
C) Avoid parallel language as it can distract the readers from the main message you want to deliver. 
D) Emphasize on the drawbacks of the products and services rather than on the advantages as it improves the positivity of the message. 
E) Use lot of empty phrases while writing the business message.

Question 2

One way to immediately improve your writing is to use active rather than passive voice in most sentences.The main reason behind this is that:

Accepted Answer

A) the active voice diverts attention from the doer. 
B) people tend to think in a doer-action-object pattern. 
C) the active voice makes it possible to slant facts efficiently. 
D) people tend to sound bossy when using the active voice. 
E) the use of active voice facilitates the use of wordy prepositional phrases. 
A) the active voice diverts attention from the doer. 
B) people tend to think in a doer-action-object pattern. 
C) the active voice makes it possible to slant facts efficiently. 
D) people tend to sound bossy when using the active voice. 
E) the use of active voice facilitates the use of wordy prepositional phrases.

Question 3

List three ways by which you can ensure the completeness of business messages.

Accepted Answer

One can ensure the completenes

Question 4

Typically, paragraphs in a business message should contain:

Accepted Answer

A) 100-150 words. 
B) 40-80 words. 
C) 150-200 words. 
D) 200-300 words. 
E) 80-100 words. 
A) 100-150 words. 
B) 40-80 words. 
C) 150-200 words. 
D) 200-300 words. 
E) 80-100 words.

Question 5

In order to improve the ease of reading with natural style, a writer should:

Accepted Answer

A) avoid using the other-oriented tone. 
B) avoid using parallel language. 
C) avoid using active voice. 
D) avoid using buzzwords. 
E) avoid using action verbs. 
A) avoid using the other-oriented tone. 
B) avoid using parallel language. 
C) avoid using active voice. 
D) avoid using buzzwords. 
E) avoid using action verbs.

Question 6

Consider the statement, "In order to build a sustainable organization, it is important to hire employees with sustainable qualities." One way to make this statement more precise is by:

Accepted Answer

A) omitting the active voice. 
B) removing the action verb. 
C) replacing the wordy prepositional phrase. 
D) adding a buzzword. 
E) adding a figure of speech. 
A) omitting the active voice. 
B) removing the action verb. 
C) replacing the wordy prepositional phrase. 
D) adding a buzzword. 
E) adding a figure of speech.

Question 7

Discuss two ways by which you can reduce the overall word count in business messages?

Accepted Answer

One way to reduce word count and make bu

Question 8

One of the best ways to ensure that your communication is effective and fair is to:

Accepted Answer

A) use the "me-first" attitude. 
B) focus less on accuracy. 
C) avoid using parallel language. 
D) avoid the other-oriented tone. 
E) get feedback from others. 
A) use the "me-first" attitude. 
B) focus less on accuracy. 
C) avoid using parallel language. 
D) avoid the other-oriented tone. 
E) get feedback from others.

Question 9

In the context of creating a complete business message, which of the following is true?

Accepted Answer

A) Providing too much information can distract the readers and weigh a business document down. 
B) Slanting, i.e.presenting those facts that are favorable to your position is important as it increases the credibility of a business message. 
C) You should carefully hold back information even when it is relevant, so as to increase the curiosity of the readers. 
D) Emphasizing on the drawbacks of the products and services rather than on the advantages, improves the positivity of the message. 
E) Parallel language should be avoided as it can distract the readers from the main message you want to deliver. 
A) Providing too much information can distract the readers and weigh a business document down. 
B) Slanting, i.e.presenting those facts that are favorable to your position is important as it increases the credibility of a business message. 
C) You should carefully hold back information even when it is relevant, so as to increase the curiosity of the readers. 
D) Emphasizing on the drawbacks of the products and services rather than on the advantages, improves the positivity of the message. 
E) Parallel language should be avoided as it can distract the readers from the main message you want to deliver.

Question 10

Inaccuracies in business messages are most likely to result from:

Accepted Answer

A) specificity. 
B) the use of parallel language. 
C) miscalculations. 
D) the use of active voice. 
E) the use of action verbs. 
A) specificity. 
B) the use of parallel language. 
C) miscalculations. 
D) the use of active voice. 
E) the use of action verbs.

Question 11

Typically, accurate information is:

Accepted Answer

A) exact. 
B) vague. 
C) wordy. 
D) redundant. 
E) flexible. 
A) exact. 
B) vague. 
C) wordy. 
D) redundant. 
E) flexible.

Question 12

By eliminating redundancies, you can reduce the overall word count in a business message.

Accepted Answer

A) True 
 B)False

Question 13

In order to improve the ease of reading with natural style, a writer should:

Accepted Answer

A) avoid using action verbs. 
B) use parallel language. 
C) avoid using active voice. 
D) use figures of speech. 
E) use wordy prepositional phrases. 
A) avoid using action verbs. 
B) use parallel language. 
C) avoid using active voice. 
D) use figures of speech. 
E) use wordy prepositional phrases.

Question 14

Documents with too much text and not enough white look daunting or cluttered.

Accepted Answer

A) True 
 B)False

Question 15

When you use consistent grammatical patterns for items in lists and series, readers can process the information far more naturally and quickly.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is true about using active voice while writing business messages?

Accepted Answer

A) It diverts the attention from the subject so that the writer does not sound bossy. 
B) It helps in slanting facts which increases the credibility of the business message. 
C) It allows for faster processing of the business message. 
D) It makes the message difficult to navigate. 
E) It negatively affects your credibility. 
A) It diverts the attention from the subject so that the writer does not sound bossy. 
B) It helps in slanting facts which increases the credibility of the business message. 
C) It allows for faster processing of the business message. 
D) It makes the message difficult to navigate. 
E) It negatively affects your credibility.

Question 17

In the course of conducting a FAIR test to review your business message, when you attempt to determine whether in your message, you are open about your motives, you are most likely checking:

Accepted Answer

A) if the facts you have stated are accurate. 
B) if you have granted enough access to the message recipients to provide input. 
C) if you have thought about how the message will impact various stakeholders. 
D) if you have demonstrated respect for the inherent worth of others. 
E) if you have shown that you value others. 
A) if the facts you have stated are accurate. 
B) if you have granted enough access to the message recipients to provide input. 
C) if you have thought about how the message will impact various stakeholders. 
D) if you have demonstrated respect for the inherent worth of others. 
E) if you have shown that you value others.

Question 18

Typically the active voice should be used when attempting to avoid blaming others or sounding bossy.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following components typically belong to the reviewing process?

Accepted Answer

A) Audience analysis 
B) Identifying the primary message 
C) Determining the key points 
D) Determining the structure of the message 
E) Conducting the FAIR test 
A) Audience analysis 
B) Identifying the primary message 
C) Determining the key points 
D) Determining the structure of the message 
E) Conducting the FAIR test

Question 20

Accuracy, unlike specificity, has no impact on your readers' perceptions of your credibility.

Accepted Answer

A) True 
 B)False

Which of the following guidelines should be followed to ensure that you are creating a complete business message?

One way to immediately improve your writing is to use active rather than passive voice in most sentences.The main reason behind this is that:

List three ways by which you can ensure the completeness of business messages.

Typically, paragraphs in a business message should contain:

In order to improve the ease of reading with natural style, a writer should:

Consider the statement, "In order to build a sustainable organization, it is important to hire employees with sustainable qualities." One way to make this statement more precise is by:

Discuss two ways by which you can reduce the overall word count in business messages?

One of the best ways to ensure that your communication is effective and fair is to:

In the context of creating a complete business message, which of the following is true?

Inaccuracies in business messages are most likely to result from:

Typically, accurate information is:

By eliminating redundancies, you can reduce the overall word count in a business message.

In order to improve the ease of reading with natural style, a writer should:

Documents with too much text and not enough white look daunting or cluttered.

When you use consistent grammatical patterns for items in lists and series, readers can process the information far more naturally and quickly.

Which of the following is true about using active voice while writing business messages?

In the course of conducting a FAIR test to review your business message, when you attempt to determine whether in your message, you are open about your motives, you are most likely checking:

Typically the active voice should be used when attempting to avoid blaming others or sounding bossy.

Which of the following components typically belong to the reviewing process?

Accuracy, unlike specificity, has no impact on your readers' perceptions of your credibility.

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Team Communication and Difficult Conversations

Global Communication and Diversity

Creating Effective Business Messages

Email and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Reports

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communications

Filters

Exam 6: Improving Readability With Style and Design

Which of the following guidelines should be followed to ensure that you are creating a complete business message?

One way to immediately improve your writing is to use active rather than passive voice in most sentences.The main reason behind this is that:

List three ways by which you can ensure the completeness of business messages.

Typically, paragraphs in a business message should contain:

In order to improve the ease of reading with natural style, a writer should:

Consider the statement, "In order to build a sustainable organization, it is important to hire employees with sustainable qualities." One way to make this statement more precise is by:

Discuss two ways by which you can reduce the overall word count in business messages?

One of the best ways to ensure that your communication is effective and fair is to:

In the context of creating a complete business message, which of the following is true?

Inaccuracies in business messages are most likely to result from:

Typically, accurate information is:

By eliminating redundancies, you can reduce the overall word count in a business message.

In order to improve the ease of reading with natural style, a writer should:

Documents with too much text and not enough white look daunting or cluttered.

When you use consistent grammatical patterns for items in lists and series, readers can process the information far more naturally and quickly.

Which of the following is true about using active voice while writing business messages?

In the course of conducting a FAIR test to review your business message, when you attempt to determine whether in your message, you are open about your motives, you are most likely checking:

Typically the active voice should be used when attempting to avoid blaming others or sounding bossy.

Which of the following components typically belong to the reviewing process?

Accuracy, unlike specificity, has no impact on your readers' perceptions of your credibility.

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Team Communication and Difficult Conversations

Global Communication and Diversity

Creating Effective Business Messages

Email and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Reports

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communications

Filters