Question 1

In the context of business messages, conciseness implies:

Accepted Answer

A) removing relevant information. 
B) omitting needless words. 
C) omitting the other-oriented tone. 
D) removing the active voice. 
E) removing the action verbs. 
A) removing relevant information. 
B) omitting needless words. 
C) omitting the other-oriented tone. 
D) removing the active voice. 
E) removing the action verbs.

Question 2

People reading a sentence in a business message are most likely to be confused when:

Accepted Answer

A) action verbs are used in the sentence. 
B) active voice is used in the sentence. 
C) the facts presented in the sentence are not slanted. 
D) the other-oriented tone is used in the sentence. 
E) the subject is not mentioned in the sentence. 
A) action verbs are used in the sentence. 
B) active voice is used in the sentence. 
C) the facts presented in the sentence are not slanted. 
D) the other-oriented tone is used in the sentence. 
E) the subject is not mentioned in the sentence.

Question 3

Which of the following is most likely to have a positive impact on your readers' perceptions of your credibility?

Accepted Answer

A) Using unsupported generalizations 
B) Being specific 
C) Slanting facts 
D) Exaggerating facts 
E) Using wordy prepositional phrases 
A) Using unsupported generalizations 
B) Being specific 
C) Slanting facts 
D) Exaggerating facts 
E) Using wordy prepositional phrases

Question 4

One way to reduce word count and make your messages easier to read is to:

Accepted Answer

A) slant facts. 
B) avoid using wordy prepositions. 
C) avoid using parallel language. 
D) avoid using action verbs. 
E) avoid using active voice. 
A) slant facts. 
B) avoid using wordy prepositions. 
C) avoid using parallel language. 
D) avoid using action verbs. 
E) avoid using active voice.

Question 5

One primary cause of overly lengthy paragraphs is placing more than one main idea or topic in the paragraph.

Accepted Answer

A) True 
 B)False

Question 6

In the course of conducting a FAIR test to review your business message, when you attempt to determine whether you have been open about your motives, or if you have a hidden agenda, you are most likely checking:

Accepted Answer

A) if the facts you have stated are accurate. 
B) if you have granted enough access to the message recipients to provide input. 
C) how your message would impact others. 
D) if you have demonstrated respect for the inherent worth of others. 
E) if you have shown that you value others. 
A) if the facts you have stated are accurate. 
B) if you have granted enough access to the message recipients to provide input. 
C) how your message would impact others. 
D) if you have demonstrated respect for the inherent worth of others. 
E) if you have shown that you value others.

Question 7

In business messages, prepositional phrases should not be converted into single-word verbs.

Accepted Answer

A) True 
 B)False

Question 8

The use of buzzwords in business messages always stirs positive feelings among readers.

Accepted Answer

A) True 
 B)False

Question 9

While reviewing your business messages, you should ideally avoid going to others for feedback.

Accepted Answer

A) True 
 B)False

Question 10

The less specific you are while writing your business messages the greater the possibility:

Accepted Answer

A) that your readers will be ensured of your credibility. 
B) of your readers avoiding scanning and skimming your message. 
C) of your readers being patient and reading your message more carefully. 
D) that your readers will question your intention of keeping them informed. 
E) that the clarity of your message would be high. 
A) that your readers will be ensured of your credibility. 
B) of your readers avoiding scanning and skimming your message. 
C) of your readers being patient and reading your message more carefully. 
D) that your readers will question your intention of keeping them informed. 
E) that the clarity of your message would be high.

Question 11

Which of the following is most likely to improve the ease of navigation in information-rich and complex messages?

Accepted Answer

A) Using headings 
B) Avoiding the use of numbered lists 
C) Using different font styles for different headings 
D) Avoiding a consistent formatting 
E) Using as much white space as possible 
A) Using headings 
B) Avoiding the use of numbered lists 
C) Using different font styles for different headings 
D) Avoiding a consistent formatting 
E) Using as much white space as possible

Question 12

Reviewing business messages minimizes the possibility of embarrassing and damaging mistakes.

Accepted Answer

A) True 
 B)False

Question 13

People can generally process information more quickly when writers use passive verbs.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is a basic requirement for creating a complete business message?

Accepted Answer

A) Being accurate 
B) Exaggerating efficiently 
C) Slanting accurately 
D) Being flexible and vague 
E) Using the "me-first" attitude 
A) Being accurate 
B) Exaggerating efficiently 
C) Slanting accurately 
D) Being flexible and vague 
E) Using the "me-first" attitude

Question 15

Why is it important to use parallel language for series and lists?

Accepted Answer

Using parallel language means that you a

Question 16

The less specific you are while writing your business messages the greater the possibility:

Accepted Answer

A) of your readers doubting your competency. 
B) of your readers avoiding scanning and skimming your message. 
C) of your readers being patient and reading your message more carefully. 
D) that your readers will be assured that you are not hiding facts from them. 
E) that your readers will not be distracted from the main message. 
A) of your readers doubting your competency. 
B) of your readers avoiding scanning and skimming your message. 
C) of your readers being patient and reading your message more carefully. 
D) that your readers will be assured that you are not hiding facts from them. 
E) that your readers will not be distracted from the main message.

Question 17

Figures of speech, such as idioms and metaphors should ideally be avoided while writing business messages because they:

Accepted Answer

A) lack specificity. 
B) inadvertently send the signal that you are out of touch with the subject of the message. 
C) cannot slant facts. 
D) shorten the message. 
E) are too precise. 
A) lack specificity. 
B) inadvertently send the signal that you are out of touch with the subject of the message. 
C) cannot slant facts. 
D) shorten the message. 
E) are too precise.

Question 18

As a rule of thumb, for routine messages, the sentence length should be kept at:

Accepted Answer

A) 15 or fewer words. 
B) more than 20 words but fewer than 50 words. 
C) 50 or more words. 
D) 30 or more words. 
E) more than 30 words but fewer than 50 words. 
A) 15 or fewer words. 
B) more than 20 words but fewer than 50 words. 
C) 50 or more words. 
D) 30 or more words. 
E) more than 30 words but fewer than 50 words.

Question 19

Long paragraphs in a business message can signal disorganization.

Accepted Answer

A) True 
 B)False

Question 20

Consider the following statement, "To motivate employees to increase their productivity, a manager can use some of our tools for motivation." The best way to make this statement concise is by:

Accepted Answer

A) omitting the active voice. 
B) removing the action verb. 
C) adding a figure of speech. 
D) adding a buzzword. 
E) removing the redundant words. 
A) omitting the active voice. 
B) removing the action verb. 
C) adding a figure of speech. 
D) adding a buzzword. 
E) removing the redundant words.

In the context of business messages, conciseness implies:

People reading a sentence in a business message are most likely to be confused when:

Which of the following is most likely to have a positive impact on your readers' perceptions of your credibility?

One way to reduce word count and make your messages easier to read is to:

One primary cause of overly lengthy paragraphs is placing more than one main idea or topic in the paragraph.

In the course of conducting a FAIR test to review your business message, when you attempt to determine whether you have been open about your motives, or if you have a hidden agenda, you are most likely checking:

In business messages, prepositional phrases should not be converted into single-word verbs.

The use of buzzwords in business messages always stirs positive feelings among readers.

While reviewing your business messages, you should ideally avoid going to others for feedback.

The less specific you are while writing your business messages the greater the possibility:

Which of the following is most likely to improve the ease of navigation in information-rich and complex messages?

Reviewing business messages minimizes the possibility of embarrassing and damaging mistakes.

People can generally process information more quickly when writers use passive verbs.

Which of the following is a basic requirement for creating a complete business message?

Why is it important to use parallel language for series and lists?

The less specific you are while writing your business messages the greater the possibility:

Figures of speech, such as idioms and metaphors should ideally be avoided while writing business messages because they:

As a rule of thumb, for routine messages, the sentence length should be kept at:

Long paragraphs in a business message can signal disorganization.

Consider the following statement, "To motivate employees to increase their productivity, a manager can use some of our tools for motivation." The best way to make this statement concise is by:

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Team Communication and Difficult Conversations

Global Communication and Diversity

Creating Effective Business Messages

Email and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Reports

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communications

Filters

Exam 6: Improving Readability With Style and Design

In the context of business messages, conciseness implies:

People reading a sentence in a business message are most likely to be confused when:

Which of the following is most likely to have a positive impact on your readers' perceptions of your credibility?

One way to reduce word count and make your messages easier to read is to:

One primary cause of overly lengthy paragraphs is placing more than one main idea or topic in the paragraph.

In the course of conducting a FAIR test to review your business message, when you attempt to determine whether you have been open about your motives, or if you have a hidden agenda, you are most likely checking:

In business messages, prepositional phrases should not be converted into single-word verbs.

The use of buzzwords in business messages always stirs positive feelings among readers.

While reviewing your business messages, you should ideally avoid going to others for feedback.

The less specific you are while writing your business messages the greater the possibility:

Which of the following is most likely to improve the ease of navigation in information-rich and complex messages?

Reviewing business messages minimizes the possibility of embarrassing and damaging mistakes.

People can generally process information more quickly when writers use passive verbs.

Which of the following is a basic requirement for creating a complete business message?

Why is it important to use parallel language for series and lists?

The less specific you are while writing your business messages the greater the possibility:

Figures of speech, such as idioms and metaphors should ideally be avoided while writing business messages because they:

As a rule of thumb, for routine messages, the sentence length should be kept at:

Long paragraphs in a business message can signal disorganization.

Consider the following statement, "To motivate employees to increase their productivity, a manager can use some of our tools for motivation." The best way to make this statement concise is by:

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Team Communication and Difficult Conversations

Global Communication and Diversity

Creating Effective Business Messages

Email and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Reports

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communications

Filters