Question 1

External audits are often used for feedback control but can also be useful for preliminary control.

Accepted Answer

A) True 
 B)False

Question 2

Scenario B. Your manager is speaking to a group of employees about a problem in your department. Employees are not complying with the rules regarding clocking in and clocking out each day. The rules in this situation are very important as employees will not receive their correct pay if the clocking procedures are not followed. There are three suggestions being considered to address this problem.
1. Employees will be monitored at the entrance during shift changes to make sure that each complies with the procedure.
2. Reports will be reviewed at the end of each pay period. The reports will contain data tracking the number of employees not complying with the procedures each shift. Employees violating the procedure will be counseled to correct the problem.
3. A new procedure will be developed describing an easier procedure for employees to follow. Training will be conducted so that each employee knows the policy and the procedure before it is enacted.

-Option 2 describes which approach to bureaucratic control?

Accepted Answer

A) Feedback 
B) Feedforward 
C) Concurrent 
D) Market 
E) Clan 
A) Feedback 
B) Feedforward 
C) Concurrent 
D) Market 
E) Clan

Question 3

Clan control is control based on the norms,values,shared goals,and trust among family members.

Accepted Answer

A) True 
 B)False

Question 4

ABC is a method of cost accounting designed to identify streams of activity and then to allocate costs across particular business processes according to the amount of time employees devote to particular activities.

Accepted Answer

A) True 
 B)False

Question 5

Scenario B. Your manager is speaking to a group of employees about a problem in your department. Employees are not complying with the rules regarding clocking in and clocking out each day. The rules in this situation are very important as employees will not receive their correct pay if the clocking procedures are not followed. There are three suggestions being considered to address this problem.
1. Employees will be monitored at the entrance during shift changes to make sure that each complies with the procedure.
2. Reports will be reviewed at the end of each pay period. The reports will contain data tracking the number of employees not complying with the procedures each shift. Employees violating the procedure will be counseled to correct the problem.
3. A new procedure will be developed describing an easier procedure for employees to follow. Training will be conducted so that each employee knows the policy and the procedure before it is enacted.

-Option 1 describes which approach to bureaucratic control?

Accepted Answer

A) Feedback 
B) Feedforward 
C) Concurrent 
D) Market 
E) Clan 
A) Feedback 
B) Feedforward 
C) Concurrent 
D) Market 
E) Clan

Question 6

At Precision Instruments,it was recently announced that all assembly workers are to arrive 15 minutes early for their shift in order to be outfitted in specialized gear that will reduce minute particles from the environment from entering products that are being assembled.Products are then assembled in a controlled environment.This requirement reflects _______ control.

Accepted Answer

A) feedback 
B) specialist 
C) feedforward 
D) operator 
E) concurrent 
A) feedback 
B) specialist 
C) feedforward 
D) operator 
E) concurrent

Question 7

If an employee does not believe his or her performance standard is realistic,he or she is not likely to accept the standard.

Accepted Answer

A) True 
 B)False

Question 8

Control has been called one of the Siamese twins of management.The other twin is

Accepted Answer

A) planning. 
B) organizing. 
C) leading. 
D) directing. 
E) empowerment. 
A) planning. 
B) organizing. 
C) leading. 
D) directing. 
E) empowerment.

Question 9

Control that focuses on the use of information about previous results to correct deviations from the acceptable standard is referred to as

Accepted Answer

A) feedforward control. 
B) quality control. 
C) feedback control. 
D) audit control. 
E) performance control. 
A) feedforward control. 
B) quality control. 
C) feedback control. 
D) audit control. 
E) performance control.

Question 10

Which of the following statements about the concept of Six Sigma is true?

Accepted Answer

A) The system was developed by GE. 
B) It is designed to choose the correct organizational process for the job. 
C) The lower the sigma number,the lower the level of defects. 
D) It indicates how often defects in a process are likely to occur. 
E) Six Sigma always improves the bottom line. 
A) The system was developed by GE. 
B) It is designed to choose the correct organizational process for the job. 
C) The lower the sigma number,the lower the level of defects. 
D) It indicates how often defects in a process are likely to occur. 
E) Six Sigma always improves the bottom line.

Question 11

The last step in the control process is to compare performance with the standard.

Accepted Answer

A) True 
 B)False

Question 12

Personal observation involves going to the area of activity and watching what is occurring.

Accepted Answer

A) True 
 B)False

Question 13

An evaluation of the effectiveness and efficiency of various systems within an organization is called a(n)

Accepted Answer

A) internal audit. 
B) management audit. 
C) external audit. 
D) budget audit. 
E) Six Sigma analysis. 
A) internal audit. 
B) management audit. 
C) external audit. 
D) budget audit. 
E) Six Sigma analysis.

Question 14

Concurrent control is the heart of any control system.

Accepted Answer

A) True 
 B)False

Question 15

Practices commonly uncovered by a management audit include

Accepted Answer

A) performance of unnecessary work. 
B) procedures that are unnecessarily costly. 
C) duplication of work. 
D) poor inventory control. 
E) any of the above. 
A) performance of unnecessary work. 
B) procedures that are unnecessarily costly. 
C) duplication of work. 
D) poor inventory control. 
E) any of the above.

Question 16

Organization culture is the foundation of clan control.

Accepted Answer

A) True 
 B)False

Question 17

A report that shows the financial picture of a company at a given time and itemizes assets,liabilities and stockholders' equity is referred to as a(n)

Accepted Answer

A) profit and loss statement. 
B) balance sheet. 
C) expense report. 
D) income statement. 
E) budget report. 
A) profit and loss statement. 
B) balance sheet. 
C) expense report. 
D) income statement. 
E) budget report.

Question 18

The amount accruing to the corporation's owners is referred to as

Accepted Answer

A) liabilities. 
B) interest expense. 
C) assets. 
D) stockholders' equity. 
E) ROI. 
A) liabilities. 
B) interest expense. 
C) assets. 
D) stockholders' equity. 
E) ROI.

Question 19

Which of the following is a symptom of an out-of-control company?

Accepted Answer

A) Strict top management 
B) Excessive policies 
C) Lack of periodic reviews 
D) Bad communication systems 
E) Lack of cohesiveness in the culture 
A) Strict top management 
B) Excessive policies 
C) Lack of periodic reviews 
D) Bad communication systems 
E) Lack of cohesiveness in the culture

Question 20

Bureaucratic controls often results in

Accepted Answer

A) inflexible behavior. 
B) quick reaction times. 
C) strong cultures. 
D) open communication. 
E) corporate agility. 
A) inflexible behavior. 
B) quick reaction times. 
C) strong cultures. 
D) open communication. 
E) corporate agility.

External audits are often used for feedback control but can also be useful for preliminary control.

Clan control is control based on the norms,values,shared goals,and trust among family members.

ABC is a method of cost accounting designed to identify streams of activity and then to allocate costs across particular business processes according to the amount of time employees devote to particular activities.

If an employee does not believe his or her performance standard is realistic,he or she is not likely to accept the standard.

Control has been called one of the Siamese twins of management.The other twin is

Control that focuses on the use of information about previous results to correct deviations from the acceptable standard is referred to as

Which of the following statements about the concept of Six Sigma is true?

The last step in the control process is to compare performance with the standard.

Personal observation involves going to the area of activity and watching what is occurring.

An evaluation of the effectiveness and efficiency of various systems within an organization is called a(n)

Concurrent control is the heart of any control system.

Practices commonly uncovered by a management audit include

Organization culture is the foundation of clan control.

A report that shows the financial picture of a company at a given time and itemizes assets,liabilities and stockholders' equity is referred to as a(n)

The amount accruing to the corporation's owners is referred to as

Which of the following is a symptom of an out-of-control company?

Bureaucratic controls often results in

Managing

The External Environment and Organizational Culture

Managerial Decision Making

Planning and Strategic Management

Ethics and Corporate Responsibility

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Team-Work

Communicating

Managing Technology and Innovation

Creating and Managing Change

Filters

Exam 16: Managerial Control

External audits are often used for feedback control but can also be useful for preliminary control.

Clan control is control based on the norms,values,shared goals,and trust among family members.

ABC is a method of cost accounting designed to identify streams of activity and then to allocate costs across particular business processes according to the amount of time employees devote to particular activities.

If an employee does not believe his or her performance standard is realistic,he or she is not likely to accept the standard.

Control has been called one of the Siamese twins of management.The other twin is

Control that focuses on the use of information about previous results to correct deviations from the acceptable standard is referred to as

Which of the following statements about the concept of Six Sigma is true?

The last step in the control process is to compare performance with the standard.

Personal observation involves going to the area of activity and watching what is occurring.

An evaluation of the effectiveness and efficiency of various systems within an organization is called a(n)

Concurrent control is the heart of any control system.

Practices commonly uncovered by a management audit include

Organization culture is the foundation of clan control.

A report that shows the financial picture of a company at a given time and itemizes assets,liabilities and stockholders' equity is referred to as a(n)

The amount accruing to the corporation's owners is referred to as

Which of the following is a symptom of an out-of-control company?

Bureaucratic controls often results in

Managing

The External Environment and Organizational Culture

Managerial Decision Making

Planning and Strategic Management

Ethics and Corporate Responsibility

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Team-Work

Communicating

Managing Technology and Innovation

Creating and Managing Change

Filters