Exam 17: Introducing Social Media
What is the advantage of using social media for advertising and marketing?
Social media brings a new element into advertising and marketing-the human element. When a company or a brand engages in social media it must use people to administer their profiles in different communities. This means that the consumer knows that they can connect with actual people from a company in real time, not an anonymous website. The effect is that a relationship is started between consumer and brand that, hopefully, elevates the perception of the company as an authority in the area that they are selling their products or services. The subsequent increase in brand favorability increases the likelihood of a sales increase too. This is what most companies strive for when planning social media into the media mix. However, building authority is not as easy to accomplish, as it is to describe.
Mobile-based technology that is used for interactive communication is not included under social media.
False
Raymond visits a restaurant and is impressed by its continental menu. He promotes this restaurant by recommending it to his friends. This is an example of:
E
In the context of customer service in social media, being helpful is a very powerful mechanism for a company to engender trust and loyalty within a customer base.
According to the Forrester Research, in the year 2012, the amount of advertising spent on _____ has been the highest.
"Social media is more labor- and resource-intensive as compared to traditional media." Cite an advantage of this equation.
Social media brings the human element into advertising and marketing.
According to Kaplan and Haenlein, Wikipedia is a typical example of a(n):
Social bookmarking has recently gained popularity for sharing content on the Web.
Which of the following is true about social listening tools?
Traditional media consists of 80 percent planning and 20 percent execution and management.
Traditional media is more labor- and resource-intensive than social media.
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