Question 1

In the ACE process for communication,the first step is ________.

Accepted Answer

A) adapting 
B) adjusting 
C) analyzing 
D) addressing 
E) authoring 
A) adapting 
B) adjusting 
C) analyzing 
D) addressing 
E) authoring

Question 2

Oral communication allows you to evaluate while you are delivering the message,while written communication allows you to evaluate before delivering your message.

Accepted Answer

A) True 
 B)False

Question 3

Why should a writer evaluate contents to be sure they achieve their purpose and outcome,and what should the writer look for during the evaluation process?

Accepted Answer

As a first step in the evaluating proces

Question 4

Why is providing information that allows your audience to make a good business decision,even if that decision does not support your point of view,important?

Accepted Answer

Inexperienced communicators often make t

Question 5

If a communication is short,but requires a very detailed explanation,what medium might be most effective?

Accepted Answer

A) Social media 
B) Report 
C) Letter 
D) Face-to-face meeting 
E) Presentation 
A) Social media 
B) Report 
C) Letter 
D) Face-to-face meeting 
E) Presentation

Question 6

________ research consists of information other people have collected.

Accepted Answer

A) Primary 
B) Exploratory 
C) Secondary 
D) Integrated 
E) Tertiary 
A) Primary 
B) Exploratory 
C) Secondary 
D) Integrated 
E) Tertiary

Question 7

Which of the following statements is most clearly and concisely worded?

Accepted Answer

A) It is with sincere gratitude for your endeavors in averting a crisis that I send you this message. 
B) Thank you for your help on this difficult assignment. 
C) My gratefulness at your exertions in this is boundless. 
D) I am eternally thankful for your efforts when the chips were down. 
E) Mere thanks seem inadequate to convey what I feel for your help. 
A) It is with sincere gratitude for your endeavors in averting a crisis that I send you this message. 
B) Thank you for your help on this difficult assignment. 
C) My gratefulness at your exertions in this is boundless. 
D) I am eternally thankful for your efforts when the chips were down. 
E) Mere thanks seem inadequate to convey what I feel for your help.

Question 8

Which of the following is an example of an external source?

Accepted Answer

A) Memos sent to the employees of the company 
B) Financial reports published by the company 
C) Company databases 
D) Experts within the company 
E) Industry journals 
A) Memos sent to the employees of the company 
B) Financial reports published by the company 
C) Company databases 
D) Experts within the company 
E) Industry journals

Question 9

John has to spend about five hours writing a report.He considers spending an hour each day for a week writing on his laptop at a local coffee shop.He also considers hunkering down in his cubicle with headphones on and working for five hours straight.Discuss the advantages and disadvantage of each to determine which approach is optimal.

Accepted Answer

There is no one set of conditions that a

Question 10

You develop a cost-cutting measure for your department,and email the idea to your supervisor.Your supervisor forwards your message to the other members of your department,as well as the heads of operations and IT.The secondary audience of your message is ________.

Accepted Answer

A) your supervisor. 
B) your supervisor and the heads of operations and IT. 
C) the members of your department and the heads of operations and IT. 
D) your supervisor and the members of your department. 
E) your supervisor,the members of your department,and the heads of operations and IT. 
A) your supervisor. 
B) your supervisor and the heads of operations and IT. 
C) the members of your department and the heads of operations and IT. 
D) your supervisor and the members of your department. 
E) your supervisor,the members of your department,and the heads of operations and IT.

Question 11

When selecting a medium for a message,email ________.

Accepted Answer

A) is not efficient for disseminating information to many people 
B) ensures immediate feedback 
C) is considered to be a one-way communication 
D) cannot create a permanent record 
E) does not allow for quick communication 
A) is not efficient for disseminating information to many people 
B) ensures immediate feedback 
C) is considered to be a one-way communication 
D) cannot create a permanent record 
E) does not allow for quick communication

Question 12

Which of the following communications will likely require persuasion?

Accepted Answer

A) Informing a colleague about a room change for a meeting 
B) Sharing the minutes of the most recent team meeting 
C) Asking your boss to switch you to a different project team 
D) Providing instructions for the new log-in procedure 
E) Issuing a progress report to your client 
A) Informing a colleague about a room change for a meeting 
B) Sharing the minutes of the most recent team meeting 
C) Asking your boss to switch you to a different project team 
D) Providing instructions for the new log-in procedure 
E) Issuing a progress report to your client

Question 13

Discuss the significance and benefits of analyzing the audience before shaping a communication.

Accepted Answer

To be persuasive,it is important to anal

Question 14

Messages have either primary audiences or secondary audiences,not both.

Accepted Answer

A) True 
 B)False

Question 15

If you're pressed for time,it's a good idea to skip the analysis step and jump ahead to composing your message.

Accepted Answer

A) True 
 B)False

Question 16

A letter would be appropriate for which of the following situations?

Accepted Answer

A) Sending the list of public holidays for the year to all employees 
B) Alerting employees that a flex-time schedule will go into effect 
C) Communicating news to a client 
D) Sending the project schedule to the team 
E) Dispatching the performance chart of the employees 
A) Sending the list of public holidays for the year to all employees 
B) Alerting employees that a flex-time schedule will go into effect 
C) Communicating news to a client 
D) Sending the project schedule to the team 
E) Dispatching the performance chart of the employees

Question 17

If the purpose of your message is to inform parents about the new dismissal procedure designed to alleviate problems with the current process at your school,which of the following best represents the desired outcome of your message?

Accepted Answer

A) That parents will analyze the situation themselves 
B) That parents will be willing to help 
C) That parents will want to improve their children's experience 
D) That parents will follow the new process that you are implementing 
E) That parents will be involved in their children's educational goals 
A) That parents will analyze the situation themselves 
B) That parents will be willing to help 
C) That parents will want to improve their children's experience 
D) That parents will follow the new process that you are implementing 
E) That parents will be involved in their children's educational goals

Question 18

In what stage of the writing process does determining the best medium to deliver your message take place?

Accepted Answer

A) Analysis 
B) Content review 
C) Composing 
D) Evaluation 
E) Sending 
A) Analysis 
B) Content review 
C) Composing 
D) Evaluation 
E) Sending

Question 19

Which of the following is recommended as part of the revision process?

Accepted Answer

A) Change your message into passive voice. 
B) Eliminate abstract wording. 
C) Replace simple words with more impressive vocabulary. 
D) Add slang to your message to make it livelier. 
E) Be careful not to use a conversational style. 
A) Change your message into passive voice. 
B) Eliminate abstract wording. 
C) Replace simple words with more impressive vocabulary. 
D) Add slang to your message to make it livelier. 
E) Be careful not to use a conversational style.

Question 20

For a business communicator,style ________.

Accepted Answer

A) refers to how you express your ideas 
B) is the content you express 
C) pertains to what you don't say 
D) doesn't impact the tone of the message 
E) is irrelevant 
A) refers to how you express your ideas 
B) is the content you express 
C) pertains to what you don't say 
D) doesn't impact the tone of the message 
E) is irrelevant

In the ACE process for communication,the first step is ________.

Oral communication allows you to evaluate while you are delivering the message,while written communication allows you to evaluate before delivering your message.

Why should a writer evaluate contents to be sure they achieve their purpose and outcome,and what should the writer look for during the evaluation process?

Why is providing information that allows your audience to make a good business decision,even if that decision does not support your point of view,important?

If a communication is short,but requires a very detailed explanation,what medium might be most effective?

________ research consists of information other people have collected.

Which of the following statements is most clearly and concisely worded?

Which of the following is an example of an external source?

You develop a cost-cutting measure for your department,and email the idea to your supervisor.Your supervisor forwards your message to the other members of your department,as well as the heads of operations and IT.The secondary audience of your message is ________.

When selecting a medium for a message,email ________.

Which of the following communications will likely require persuasion?

Discuss the significance and benefits of analyzing the audience before shaping a communication.

Messages have either primary audiences or secondary audiences,not both.

If you're pressed for time,it's a good idea to skip the analysis step and jump ahead to composing your message.

A letter would be appropriate for which of the following situations?

If the purpose of your message is to inform parents about the new dismissal procedure designed to alleviate problems with the current process at your school,which of the following best represents the desired outcome of your message?

In what stage of the writing process does determining the best medium to deliver your message take place?

Which of the following is recommended as part of the revision process?

For a business communicator,style ________.

Developing Your Professional Presence

Working With Others: Interpersonal, Intercultural, and Team Communication

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad News

Using Social Media in Business

Finding and Evaluating Business Information

Preparing Persuasive Business Proposals

Preparing Business Reports

Preparing and Delivering Business Presentations

Communicating Your Professional Brand: Social Media, Résumés, Cover Letters, and Interviews

Filters

Exam 3: Managing the Communication Process: Analyzing, Composing, Evaluating

In the ACE process for communication,the first step is ________.

Oral communication allows you to evaluate while you are delivering the message,while written communication allows you to evaluate before delivering your message.

Why should a writer evaluate contents to be sure they achieve their purpose and outcome,and what should the writer look for during the evaluation process?

Why is providing information that allows your audience to make a good business decision,even if that decision does not support your point of view,important?

If a communication is short,but requires a very detailed explanation,what medium might be most effective?

________ research consists of information other people have collected.

Which of the following statements is most clearly and concisely worded?

Which of the following is an example of an external source?

You develop a cost-cutting measure for your department,and email the idea to your supervisor.Your supervisor forwards your message to the other members of your department,as well as the heads of operations and IT.The secondary audience of your message is ________.

When selecting a medium for a message,email ________.

Which of the following communications will likely require persuasion?

Discuss the significance and benefits of analyzing the audience before shaping a communication.

Messages have either primary audiences or secondary audiences,not both.

If you're pressed for time,it's a good idea to skip the analysis step and jump ahead to composing your message.

A letter would be appropriate for which of the following situations?

If the purpose of your message is to inform parents about the new dismissal procedure designed to alleviate problems with the current process at your school,which of the following best represents the desired outcome of your message?

In what stage of the writing process does determining the best medium to deliver your message take place?

Which of the following is recommended as part of the revision process?

For a business communicator,style ________.

Developing Your Professional Presence

Working With Others: Interpersonal, Intercultural, and Team Communication

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad News

Using Social Media in Business

Finding and Evaluating Business Information

Preparing Persuasive Business Proposals

Preparing Business Reports

Preparing and Delivering Business Presentations

Communicating Your Professional Brand: Social Media, Résumés, Cover Letters, and Interviews

Filters