Exam 3: Managing the Communication Process: Analyzing, Composing, Evaluating

Discuss differences between concrete and abstract language,and how to use concrete language to build a meaningful message.

Using company databases,reports,and in-house experts to conduct research requires using ________ sources.

________ creates an optimistic,encouraging,and often more informative message.

Which would be the best way to persuade your boss to implement a flex-time schedule in your office?

Concise communication is short and to the point,expressing ideas clearly in the fewest possible words.

If the audience can easily understand your intended meaning,you have achieved ________ in writing.

Words that can be interpreted in multiple ways are ________.

While researching a proposal,you find a case study demonstrating that your supposedly cost-cutting measure might actually be more expensive in the long run.If you fail to address this information in your report,you are committing an ethical error of omission.

The desired outcome of your message is what you want your audience to know or do as a result of your communication.

By stating the main point of the communication at the beginning of the message,what type of organization is being used?

In the ACE process for communication,the second step is ________.

Samantha is asked by her boss to attend the supervisors' meeting in the afternoon,and to participate in a brief discussion on the flex-time schedule proposal her department is supporting.Which of the following is TRUE about Samantha's preparation for this meeting?

To ensure the audience will interpret the message in the way the writer intended,what type of words should be used?

Keeping your purpose and desired outcome in mind as you write your message helps you evaluate whether your content supports your goal.

Good business communication relies on a passive voice.

Which of the following will help ensure a communication that is more concise?

Give some examples of situations in which the indirect approach would be favored over the direct approach.

Brief messages,such as emails or short presentations at meetings,________.

Which of the following is a consistent design principle that applies to all medium options?

Which of the following is nonstandard and informal language that may work well with some groups,but often excludes people of different cultural or social backgrounds?