Question 1

Which of the following circumstances lends itself to the direct organization approach?

Accepted Answer

A) Informing your client that you have technical issues that are hampering the project 
B) Giving your client the statistics showing the workload on your team and asking for a later deadline 
C) Telling your client that you are running behind schedule 
D) Sending your client a recommendation from another customer 
E) Informing the client about the attrition resulting in slow work 
A) Informing your client that you have technical issues that are hampering the project 
B) Giving your client the statistics showing the workload on your team and asking for a later deadline 
C) Telling your client that you are running behind schedule 
D) Sending your client a recommendation from another customer 
E) Informing the client about the attrition resulting in slow work

Question 2

Typically,memos are internal to an organization.

Accepted Answer

A) True 
 B)False

Question 3

________ refers to the relationship between subject and verb in a sentence.

Accepted Answer

A) Slang 
B) Clichés 
C) Conciseness 
D) Antonyms 
E) Voice 
A) Slang 
B) Clichés 
C) Conciseness 
D) Antonyms 
E) Voice

Question 4

Unnecessary information,words,and phrases are considered to be ________,and do not help the communicator achieve their purpose.

Accepted Answer

A) redundancies 
B) fillers 
C) style 
D) tone 
E) conversational 
A) redundancies 
B) fillers 
C) style 
D) tone 
E) conversational

Question 5

Most experienced business writers know that it's more efficient to write one well written draft than multiple drafts.

Accepted Answer

A) True 
 B)False

Question 6

To take full advantage of feedback,ask for it early in the communication process and use it to evaluate and revise your communication strategy.

Accepted Answer

A) True 
 B)False

Question 7

What is used at the beginning of each paragraph to identify the main point of the paragraph?

Accepted Answer

A) A provocative question 
B) The writer's opinion of the topic 
C) A summary of what is to follow 
D) A recommendation for the reader 
E) A topic sentence 
A) A provocative question 
B) The writer's opinion of the topic 
C) A summary of what is to follow 
D) A recommendation for the reader 
E) A topic sentence

Question 8

Business emails should ________.

Accepted Answer

A) focus on only one topic 
B) contain only one paragraph 
C) not contain bullet points 
D) use generic headings 
E) omit a salutation 
A) focus on only one topic 
B) contain only one paragraph 
C) not contain bullet points 
D) use generic headings 
E) omit a salutation

Question 9

The ACE process for communication can only be used in very complex situations.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is done in the first step of ACE?

Accepted Answer

A) Planning your purpose 
B) Organizing content 
C) Revising the content 
D) Formatting conventions 
E) Drafting the content 
A) Planning your purpose 
B) Organizing content 
C) Revising the content 
D) Formatting conventions 
E) Drafting the content

Question 11

Which proofreading method slows the reading pace and allows you to examine information out of context?

Accepted Answer

A) Reading from the bottom up 
B) Asking a colleague for help 
C) Reading the work multiple times 
D) Reading the work later 
E) Looking for common errors 
A) Reading from the bottom up 
B) Asking a colleague for help 
C) Reading the work multiple times 
D) Reading the work later 
E) Looking for common errors

Question 12

Voice mail should be designed with the same principles used in designing emails,and should focus on one topic.

Accepted Answer

A) True 
 B)False

Question 13

Voice mail messages ________.

Accepted Answer

A) do not require you to consider the design,as they are an oral communication 
B) are best done spontaneously 
C) should focus on one topic 
D) do not require you to leave contact information 
E) should allude to your main point without becoming too specific,to arouse the recipient's curiosity and ensure a return phone call. 
A) do not require you to consider the design,as they are an oral communication 
B) are best done spontaneously 
C) should focus on one topic 
D) do not require you to leave contact information 
E) should allude to your main point without becoming too specific,to arouse the recipient's curiosity and ensure a return phone call.

Question 14

A document's format ________.

Accepted Answer

A) is only important to design professionals 
B) will compensate fully for poor content 
C) cannot undermine your credibility 
D) varies wildly according to the choice of medium,with no consistent design principles applying to all media 
E) can communicate professionalism to your audience 
A) is only important to design professionals 
B) will compensate fully for poor content 
C) cannot undermine your credibility 
D) varies wildly according to the choice of medium,with no consistent design principles applying to all media 
E) can communicate professionalism to your audience

Question 15

Which of the following key decisions is involved in composing?

Accepted Answer

A) What must be the purpose of the message? 
B) Which mode of communication must be used? 
C) How can the content be revised effectively? 
D) How can the format be designed for best effect? 
E) How can the audience and their needs be analyzed? 
A) What must be the purpose of the message? 
B) Which mode of communication must be used? 
C) How can the content be revised effectively? 
D) How can the format be designed for best effect? 
E) How can the audience and their needs be analyzed?

Question 16

Writing that is not well organized or that is confusing will undermine your credibility as a professional.

Accepted Answer

A) True 
 B)False

Question 17

When using a direct organization for a message,the main idea of your message ________.

Accepted Answer

A) is best placed near the end of your communication 
B) should not be stated at the beginning of your message 
C) should be stated before the supporting details 
D) should be included near the end of your message so as not to be overshadowed by the supporting details 
E) is best not stated explicitly 
A) is best placed near the end of your communication 
B) should not be stated at the beginning of your message 
C) should be stated before the supporting details 
D) should be included near the end of your message so as not to be overshadowed by the supporting details 
E) is best not stated explicitly

Question 18

Which of the following should be used when you want to emphasize what was done,not who did it?

Accepted Answer

A) A direct format 
B) A passive voice 
C) Nominalization 
D) Parallel phrasing 
E) An active voice 
A) A direct format 
B) A passive voice 
C) Nominalization 
D) Parallel phrasing 
E) An active voice

Question 19

Which writing style is most effective for social media messages?

Accepted Answer

A) Academic 
B) Negative 
C) Conversational 
D) Redundant 
E) Creative 
A) Academic 
B) Negative 
C) Conversational 
D) Redundant 
E) Creative

Question 20

The first draft of a message focuses on ________.

Accepted Answer

A) analyzing your audience 
B) getting your thoughts on paper 
C) evaluating your word choices 
D) perfecting your grammar 
E) creating a purpose statement 
A) analyzing your audience 
B) getting your thoughts on paper 
C) evaluating your word choices 
D) perfecting your grammar 
E) creating a purpose statement

Which of the following circumstances lends itself to the direct organization approach?

Typically,memos are internal to an organization.

________ refers to the relationship between subject and verb in a sentence.

Unnecessary information,words,and phrases are considered to be ________,and do not help the communicator achieve their purpose.

Most experienced business writers know that it's more efficient to write one well written draft than multiple drafts.

To take full advantage of feedback,ask for it early in the communication process and use it to evaluate and revise your communication strategy.

What is used at the beginning of each paragraph to identify the main point of the paragraph?

Business emails should ________.

The ACE process for communication can only be used in very complex situations.

Which of the following is done in the first step of ACE?

Which proofreading method slows the reading pace and allows you to examine information out of context?

Voice mail should be designed with the same principles used in designing emails,and should focus on one topic.

Voice mail messages ________.

A document's format ________.

Which of the following key decisions is involved in composing?

Writing that is not well organized or that is confusing will undermine your credibility as a professional.

When using a direct organization for a message,the main idea of your message ________.

Which of the following should be used when you want to emphasize what was done,not who did it?

Which writing style is most effective for social media messages?

The first draft of a message focuses on ________.

Developing Your Professional Presence

Working With Others: Interpersonal, Intercultural, and Team Communication

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad News

Using Social Media in Business

Finding and Evaluating Business Information

Preparing Persuasive Business Proposals

Preparing Business Reports

Preparing and Delivering Business Presentations

Communicating Your Professional Brand: Social Media, Résumés, Cover Letters, and Interviews

Filters

Exam 3: Managing the Communication Process: Analyzing, Composing, Evaluating

Which of the following circumstances lends itself to the direct organization approach?

Typically,memos are internal to an organization.

________ refers to the relationship between subject and verb in a sentence.

Unnecessary information,words,and phrases are considered to be ________,and do not help the communicator achieve their purpose.

Most experienced business writers know that it's more efficient to write one well written draft than multiple drafts.

To take full advantage of feedback,ask for it early in the communication process and use it to evaluate and revise your communication strategy.

What is used at the beginning of each paragraph to identify the main point of the paragraph?

Business emails should ________.

The ACE process for communication can only be used in very complex situations.

Which of the following is done in the first step of ACE?

Which proofreading method slows the reading pace and allows you to examine information out of context?

Voice mail should be designed with the same principles used in designing emails,and should focus on one topic.

Voice mail messages ________.

A document's format ________.

Which of the following key decisions is involved in composing?

Writing that is not well organized or that is confusing will undermine your credibility as a professional.

When using a direct organization for a message,the main idea of your message ________.

Which of the following should be used when you want to emphasize what was done,not who did it?

Which writing style is most effective for social media messages?

The first draft of a message focuses on ________.

Developing Your Professional Presence

Working With Others: Interpersonal, Intercultural, and Team Communication

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad News

Using Social Media in Business

Finding and Evaluating Business Information

Preparing Persuasive Business Proposals

Preparing Business Reports

Preparing and Delivering Business Presentations

Communicating Your Professional Brand: Social Media, Résumés, Cover Letters, and Interviews

Filters