Question 1

Explain why "If you have questions, please do not hesitate to call" is NOT a good way to end a routine message.

Accepted Answer

Answers should discuss the following: "I

Question 2

Which of the following would NOT be included in a fact sheet?

Accepted Answer

A) A brief introduction to the organization and its expertise 
B) Data in digestible chunks 
C) Very detailed background information on the organization's most recent important decisions 
D) Answers to questions the public may have 
A) A brief introduction to the organization and its expertise 
B) Data in digestible chunks 
C) Very detailed background information on the organization's most recent important decisions 
D) Answers to questions the public may have

Question 3

List the three criteria for good subject lines; then, create a strong subject line and explain why it is strong, and create a weak subject line and explain why it is weak.

Accepted Answer

Answers should discuss (and de

Question 4

In a summary of a conversation for internal use, identify the people who were present, the topic of discussion, decisions made, and who does what next.

Accepted Answer

A) True 
 B)False

Question 5

Routine messages should be very short, so that readers can process them quickly.

Accepted Answer

A) True 
 B)False

Question 6

How should adjustments and responses to claims be written?

Accepted Answer

Answers should discuss the following: Wh

Question 7

Summarizing is a key component of fact sheets.

Accepted Answer

A) True 
 B)False

Question 8

Reader benefits for a new policy should stress how the policy helps the organization.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is NOT a target for social media press releases?

Accepted Answer

A) Bloggers 
B) Reporters 
C) Websites 
D) Other social media platforms 
A) Bloggers 
B) Reporters 
C) Websites 
D) Other social media platforms

Question 10

Which of the following is MOST likely to build goodwill in a letter granting an adjustment?

Accepted Answer

A) Explain that the complaint is not really valid, but that the supervisor would like to respond positively to it anyway. 
B) Explain in detail exactly how you made the decision to grant the request. 
C) Explain that you are granting the request in the very first sentence. 
D) Explain that the problem really is not the company's fault because the shipping department has been having problems with its software. 
A) Explain that the complaint is not really valid, but that the supervisor would like to respond positively to it anyway. 
B) Explain in detail exactly how you made the decision to grant the request. 
C) Explain that you are granting the request in the very first sentence. 
D) Explain that the problem really is not the company's fault because the shipping department has been having problems with its software.

Question 11

If you can't make a subject line both short and specific, it's better to make it short.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is the BEST explanation of where background details should go in a routine message, and why they should be placed there?

Accepted Answer

A) Background details should be presented right in the opening, so that readers will have enough context to understand the main point of the message 
B) Background details should be presented right in the opening, to show readers that the writer is thorough 
C) Background details should be presented shortly after the opening, to provide extra information that supports the main point of the message (which is identified in the opening) 
D) Background details should be presented at the end of the message, so that readers who are uninterested in them can easily skip them 
A) Background details should be presented right in the opening, so that readers will have enough context to understand the main point of the message 
B) Background details should be presented right in the opening, to show readers that the writer is thorough 
C) Background details should be presented shortly after the opening, to provide extra information that supports the main point of the message (which is identified in the opening) 
D) Background details should be presented at the end of the message, so that readers who are uninterested in them can easily skip them

Question 13

For a short memo answering your boss's request for last quarter's sales figures, which of the following, if any, would be the BEST revision for the ending "Should you have any questions regarding this matter, please feel free to call me"?

Accepted Answer

A) "Please feel free to call if you have questions." 
B) "Do not hesitate to call extension 8905 if more information is needed." 
C) "Feel free to call me if this information is unclear." 
D) Omit the sentence. 
A) "Please feel free to call if you have questions." 
B) "Do not hesitate to call extension 8905 if more information is needed." 
C) "Feel free to call me if this information is unclear." 
D) Omit the sentence.

Question 14

How should congratulatory notes to someone of higher status than the writer be handled?

Accepted Answer

Answers should discuss the following: Wh

Question 15

Which of the following is a primary purpose for routine messages?

Accepted Answer

A) To build the writer's credibility 
B) To enhance the reputation of the writer's organization 
C) To give good news to the reader 
D) To cement a good relationship with the reader 
A) To build the writer's credibility 
B) To enhance the reputation of the writer's organization 
C) To give good news to the reader 
D) To cement a good relationship with the reader

Question 16

Which of the following is the BEST reason to include reader benefits in an informative message?

Accepted Answer

A) To show how the policy or procedure helps the reader 
B) To enhance the writer's credibility 
C) To surround any negatives with positive information 
D) To demonstrate the writer's creativity 
A) To show how the policy or procedure helps the reader 
B) To enhance the writer's credibility 
C) To surround any negatives with positive information 
D) To demonstrate the writer's creativity

Question 17

Explain how to summarize a visit with a client or customer.

Accepted Answer

Summarize a visit with a client or custo

Question 18

Subject lines are found only in emails.

Accepted Answer

A) True 
 B)False

Question 19

News releases are sent to the media to ensure search engine and database access.

Accepted Answer

A) True 
 B)False

Question 20

Explain how a good confirmation should be written.

Accepted Answer

Answers should discuss the following: Co

Explain why "If you have questions, please do not hesitate to call" is NOT a good way to end a routine message.

Which of the following would NOT be included in a fact sheet?

List the three criteria for good subject lines; then, create a strong subject line and explain why it is strong, and create a weak subject line and explain why it is weak.

In a summary of a conversation for internal use, identify the people who were present, the topic of discussion, decisions made, and who does what next.

Routine messages should be very short, so that readers can process them quickly.

How should adjustments and responses to claims be written?

Summarizing is a key component of fact sheets.

Reader benefits for a new policy should stress how the policy helps the organization.

Which of the following is NOT a target for social media press releases?

Which of the following is MOST likely to build goodwill in a letter granting an adjustment?

If you can't make a subject line both short and specific, it's better to make it short.

Which of the following is the BEST explanation of where background details should go in a routine message, and why they should be placed there?

For a short memo answering your boss's request for last quarter's sales figures, which of the following, if any, would be the BEST revision for the ending "Should you have any questions regarding this matter, please feel free to call me"?

How should congratulatory notes to someone of higher status than the writer be handled?

Which of the following is a primary purpose for routine messages?

Which of the following is the BEST reason to include reader benefits in an informative message?

Explain how to summarize a visit with a client or customer.

Subject lines are found only in emails.

News releases are sent to the media to ensure search engine and database access.

Explain how a good confirmation should be written.

Communicating in a Changing Business World

Adapting to Audiences

Planning, Composing, and Revising

Designing Documents, Slides, and Screens

Communicating Across Cultures

Working and Writing in Teams

Negative Messages

Persuasive and Sales Messages

Planning, Researching, and Documenting Reports

Writing Proposals and Reports

Making Oral Presentations

Employment Communications

Filters

Exam 7: Routine Messages

Explain why "If you have questions, please do not hesitate to call" is NOT a good way to end a routine message.

Which of the following would NOT be included in a fact sheet?

List the three criteria for good subject lines; then, create a strong subject line and explain why it is strong, and create a weak subject line and explain why it is weak.

In a summary of a conversation for internal use, identify the people who were present, the topic of discussion, decisions made, and who does what next.

Routine messages should be very short, so that readers can process them quickly.

How should adjustments and responses to claims be written?

Summarizing is a key component of fact sheets.

Reader benefits for a new policy should stress how the policy helps the organization.

Which of the following is NOT a target for social media press releases?

Which of the following is MOST likely to build goodwill in a letter granting an adjustment?

If you can't make a subject line both short and specific, it's better to make it short.

Which of the following is the BEST explanation of where background details should go in a routine message, and why they should be placed there?

For a short memo answering your boss's request for last quarter's sales figures, which of the following, if any, would be the BEST revision for the ending "Should you have any questions regarding this matter, please feel free to call me"?

How should congratulatory notes to someone of higher status than the writer be handled?

Which of the following is a primary purpose for routine messages?

Which of the following is the BEST reason to include reader benefits in an informative message?

Explain how to summarize a visit with a client or customer.

Subject lines are found only in emails.

News releases are sent to the media to ensure search engine and database access.

Explain how a good confirmation should be written.

Communicating in a Changing Business World

Adapting to Audiences

Planning, Composing, and Revising

Designing Documents, Slides, and Screens

Communicating Across Cultures

Working and Writing in Teams

Negative Messages

Persuasive and Sales Messages

Planning, Researching, and Documenting Reports

Writing Proposals and Reports

Making Oral Presentations

Employment Communications

Filters