Question 1

Enclosures do not have to be noted in the body of the letter.

Accepted Answer

A) True 
 B)False

Question 2

A government agency is setting up training sessions for its new employees.Which of the following is the BEST subject line?

Accepted Answer

A) Training Sessions 
B) Teaching New Employees in What They Need to Know 
C) New Employees' Areas of Ignorance 
D) Training Sessions for New Employees 
A) Training Sessions 
B) Teaching New Employees in What They Need to Know 
C) New Employees' Areas of Ignorance 
D) Training Sessions for New Employees

Question 3

When should you grant a customer's request for an adjusted price, discount, replacement, or other benefit to resolve a complaint?

Accepted Answer

A) After you explain your own process in making the decision 
B) In the very first sentence 
C) In the middle of the letter, to de-emphasize the fact that you are giving in to the customer 
D) In the last paragraph, so you leave the reader with a good impression 
A) After you explain your own process in making the decision 
B) In the very first sentence 
C) In the middle of the letter, to de-emphasize the fact that you are giving in to the customer 
D) In the last paragraph, so you leave the reader with a good impression

Question 4

In letters that use _________ punctuation, a colon follows the salutation and a comma follows the close.

Accepted Answer

mixed Essa

Question 5

The _____ line is the title of a document.

Accepted Answer

The answer of The _____ line is the title of...

Question 6

A(n) _____ goes to someone in another organization; a(n) _____ goes to someone within your own organization.

Accepted Answer

The answer of A(n) _____ goes to someone in another...

Question 7

Routine messages should use a(n) _____ ending.

Accepted Answer

The answer of Routine messages should use a(n) _____ ending....

Question 8

Which of the following should NOT be included in a summary of a document?

Accepted Answer

A) The document's main point 
B) Supporting evidence and details 
C) An evaluation of the document, if desired 
D) A suggestion for further reading 
A) The document's main point 
B) Supporting evidence and details 
C) An evaluation of the document, if desired 
D) A suggestion for further reading

Question 9

"Sincerely" is a standard _____.

Accepted Answer

The answer of "Sincerely" is a standard _____....

Question 10

Research shows that when people have complaints that are quickly resolved, the majority will still buy from the same company; however, when people have problems but don't complain, only 9% will buy from the same company again.

Accepted Answer

A) True 
 B)False

Enclosures do not have to be noted in the body of the letter.

A government agency is setting up training sessions for its new employees.Which of the following is the BEST subject line?

When should you grant a customer's request for an adjusted price, discount, replacement, or other benefit to resolve a complaint?

In letters that use _________ punctuation, a colon follows the salutation and a comma follows the close.

The _____ line is the title of a document.

A(n) _ goes to someone in another organization; a(n) _ goes to someone within your own organization.

Routine messages should use a(n) _____ ending.

Which of the following should NOT be included in a summary of a document?

"Sincerely" is a standard _____.

Research shows that when people have complaints that are quickly resolved, the majority will still buy from the same company; however, when people have problems but don't complain, only 9% will buy from the same company again.

Communicating in a Changing Business World

Adapting to Audiences

Planning, Composing, and Revising

Designing Documents, Slides, and Screens

Communicating Across Cultures

Working and Writing in Teams

Negative Messages

Persuasive and Sales Messages

Planning, Researching, and Documenting Reports

Writing Proposals and Reports

Making Oral Presentations

Employment Communications

Filters

Exam 7: Routine Messages

Enclosures do not have to be noted in the body of the letter.

A government agency is setting up training sessions for its new employees.Which of the following is the BEST subject line?

When should you grant a customer's request for an adjusted price, discount, replacement, or other benefit to resolve a complaint?

In letters that use _________ punctuation, a colon follows the salutation and a comma follows the close.

The _____ line is the title of a document.

A(n) _____ goes to someone in another organization; a(n) _____ goes to someone within your own organization.

Routine messages should use a(n) _____ ending.

Which of the following should NOT be included in a summary of a document?

"Sincerely" is a standard _____.

Research shows that when people have complaints that are quickly resolved, the majority will still buy from the same company; however, when people have problems but don't complain, only 9% will buy from the same company again.

Communicating in a Changing Business World

Adapting to Audiences

Planning, Composing, and Revising

Designing Documents, Slides, and Screens

Communicating Across Cultures

Working and Writing in Teams

Negative Messages

Persuasive and Sales Messages

Planning, Researching, and Documenting Reports

Writing Proposals and Reports

Making Oral Presentations

Employment Communications

Filters

A(n) _ goes to someone in another organization; a(n) _ goes to someone within your own organization.