Exam 1: Communicating in a Changing Business World

When Aaron decided to become an accounting major, he was stunned when he discovered that a business communication course was required."If I were interested in those things," he complained, "I'd become an English or communication major.Besides, nobody is going to care whether I can write or not once I get a job; all they'll care about is whether I'm good at accounting." Why are Aaron's assumptions incorrect?

(Essay)

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Question 21

_____ means taking care of the triple bottom line: economic, environmental, and social performance.It is abbreviated CSR.

(Short Answer)

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Question 22

_____ occurs when a human receiver cannot process all the messages he or she receives.

(Short Answer)

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Question 23

Indicate the kind of semantic error that the following sentence commits or illustrates: "Company X had the highest prices five years ago, so we should avoid them."

(Multiple Choice)

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Question 24

Readability depends entirely on your word choices.

(True/False)

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Question 25

Understanding how conventional formats enable common codes allows you to achieve your communication purpose.

(True/False)

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Question 26

VoIP stands for _____________________.

(Short Answer)

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Question 27

The higher you rise in an organization, the more you will be able to rely on form letters.

(True/False)

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Question 28

If something you claim provokes a counterclaim by your reader or audience, you should respond by limiting your own claim or providing a rebuttal (in order to be convincing).

(True/False)

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Question 29

Most either-or classifications are legitimate.

(True/False)

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Question 30

Bypassing creates misunderstandings.

(True/False)

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Question 31

A prewritten, fill-in-the-blank message designed to fit standard situations is called a(n) _____ letter.

(Short Answer)

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Question 32

Which of the following is an example of channel overload?

(Multiple Choice)

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Question 33

What is noise, and how does it interfere with the communication process?

(Essay)

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Question 34

Especially for new employees, silence can sometimes be the most tactful response.

(True/False)

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Question 35

Most business messages have only a single purpose.

(True/False)

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Question 36

Which of the following is an example of an internal document?

(Multiple Choice)

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Question 37

Customers, suppliers, potential employees, stockholders, and the press are all examples of _____ audiences.

(Short Answer)

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Question 38

Spell checkers are more effective at catching errors than traditional proofreading is.

(True/False)

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Question 39

Indicate the semantic category if any, for the following statement: "Most students enjoy the winter carnival."

(Multiple Choice)

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Question 40

Showing 21 - 40 of 90

_____ means taking care of the triple bottom line: economic, environmental, and social performance.It is abbreviated CSR.

_____ occurs when a human receiver cannot process all the messages he or she receives.

Indicate the kind of semantic error that the following sentence commits or illustrates: "Company X had the highest prices five years ago, so we should avoid them."

Readability depends entirely on your word choices.

Understanding how conventional formats enable common codes allows you to achieve your communication purpose.

VoIP stands for _____________________.

The higher you rise in an organization, the more you will be able to rely on form letters.

If something you claim provokes a counterclaim by your reader or audience, you should respond by limiting your own claim or providing a rebuttal (in order to be convincing).

Most either-or classifications are legitimate.

Bypassing creates misunderstandings.

A prewritten, fill-in-the-blank message designed to fit standard situations is called a(n) _____ letter.

Which of the following is an example of channel overload?

What is noise, and how does it interfere with the communication process?

Especially for new employees, silence can sometimes be the most tactful response.

Most business messages have only a single purpose.

Which of the following is an example of an internal document?

Customers, suppliers, potential employees, stockholders, and the press are all examples of _____ audiences.

Spell checkers are more effective at catching errors than traditional proofreading is.

Indicate the semantic category if any, for the following statement: "Most students enjoy the winter carnival."

Adapting to Audiences

Planning, Composing, and Revising

Designing Documents, Slides, and Screens

Communicating Across Cultures

Working and Writing in Teams

Routine Messages

Negative Messages

Persuasive and Sales Messages

Planning, Researching, and Documenting Reports

Writing Proposals and Reports

Making Oral Presentations

Employment Communications

Filters