Exam 1: Communicating in a Changing Business World

Words are deep connections to the objects they represent.

The ability to communicate is one of the fundamental employability skills identified by the Conference Board of Canada.

____________ is the process of sending a message through a channel.

To what extent can college and university business communication courses actually prepare you for the "real world"?

Which of the following BEST defines intrapreneurship?

Outsourcing makes it easier for problems to turn into major issues.

In the workplace, the term "diversity" refers to race only.

List the five criteria that all effective business and administrative messages should fulfill, and provide a brief explanation of what these criteria mean.

Which semantic error does the following sentence commit or illustrate? "A customer whose payment is late will not pay at all unless we threaten legal action or turn the account over to a collections agency."

Effective listeners take extensive notes without evaluating or prioritizing, in order to record as much detail as possible for future reference.