Question 1

What is a feature of Berlo's process model of communication?

Accepted Answer

A) It is a comprehensive code of verbal communication 
B) The system supports verbal communication 
C) It does not consider barriers to communication 
D) The sender is paramount 
A) It is a comprehensive code of verbal communication 
B) The system supports verbal communication 
C) It does not consider barriers to communication 
D) The sender is paramount

Question 2

Empathy refers to

Accepted Answer

A) being supportive,non-judgemental and assertive 
B) the ability to understand how the other person feels 
C) supporting the other's point of view and giving feedback 
D) recognising and responding to the rational aspect in messages 
A) being supportive,non-judgemental and assertive 
B) the ability to understand how the other person feels 
C) supporting the other's point of view and giving feedback 
D) recognising and responding to the rational aspect in messages

Question 3

The context of communication refers to

Accepted Answer

A) the presence at the communication event of individuals previously associated with it 
B) physical,social and gender conditions 
C) physical,social,psychological and temporal conditions 
D) the past background to the communication event 
A) the presence at the communication event of individuals previously associated with it 
B) physical,social and gender conditions 
C) physical,social,psychological and temporal conditions 
D) the past background to the communication event

Question 4

Dance's helical spiral depicts communication as

Accepted Answer

A) a static process that evolves in an individual from birth 
B) an inherited process which is innate in an individual from birth 
C) a dynamic process that evolves in an individual from birth 
D) a dynamic process that emerges in an individual at the current point in time 
A) a static process that evolves in an individual from birth 
B) an inherited process which is innate in an individual from birth 
C) a dynamic process that evolves in an individual from birth 
D) a dynamic process that emerges in an individual at the current point in time

Question 5

Communication barriers are likely to lead to

Accepted Answer

A) harmonious relationships 
B) misunderstanding 
C) encoded communication 
D) clear understanding of the messages 
A) harmonious relationships 
B) misunderstanding 
C) encoded communication 
D) clear understanding of the messages

Question 6

A communication model is a representation of the main elements in the message flow process which has been

Accepted Answer

A) simplified 
B) specified 
C) theorised 
D) communicated 
A) simplified 
B) specified 
C) theorised 
D) communicated

Question 7

The key to understanding meaning in communication is

Accepted Answer

A) diversity of communication 
B) situational context 
C) relationship and authority 
D) the purpose of communication 
A) diversity of communication 
B) situational context 
C) relationship and authority 
D) the purpose of communication

Question 8

Based on DeVito's 1989 model of context,the temporal dimension

Accepted Answer

A) contains the tangible or concrete items in the environment 
B) means the roles,norms and mores of the society 
C) consists of different languages,relationships and authority to achieve the different communication purposes 
D) describes the time in history as well as the position of the communication in the sequence of events 
A) contains the tangible or concrete items in the environment 
B) means the roles,norms and mores of the society 
C) consists of different languages,relationships and authority to achieve the different communication purposes 
D) describes the time in history as well as the position of the communication in the sequence of events

Question 9

In contrast to academic writing,business communication requires particular precision,clarity and efficiency because of

Accepted Answer

A) the pressure of time 
B) new employees 
C) the various mediums of communication 
D) the need for a two-way approach 
A) the pressure of time 
B) new employees 
C) the various mediums of communication 
D) the need for a two-way approach

Question 10

Leaders and managers with the capacity to communicate effectively are able to work effectively with people.

Accepted Answer

A) True 
 B)False

Question 11

Although senders of a message should always be aware of the gap between intent and effect of communication,if the communication fails it is usually the receiver's faulty interpretation that is to blame.

Accepted Answer

A) True 
 B)False

Question 12

Every communicator brings to their communication with others

Accepted Answer

A) knowledge,skills and attitudes 
B) verbal and graphic techniques 
C) their current experience of communication 
D) a unique combination of cultural conditioning,skills,attitudes and experiences 
A) knowledge,skills and attitudes 
B) verbal and graphic techniques 
C) their current experience of communication 
D) a unique combination of cultural conditioning,skills,attitudes and experiences

Question 13

Communication barriers are often caused by

Accepted Answer

A) the sender or the receiver 
B) the appropriate choice of words 
C) a suitable channel 
D) receiver attention 
A) the sender or the receiver 
B) the appropriate choice of words 
C) a suitable channel 
D) receiver attention

What is a feature of Berlo's process model of communication?

Empathy refers to

The context of communication refers to

Dance's helical spiral depicts communication as

Communication barriers are likely to lead to

A communication model is a representation of the main elements in the message flow process which has been

The key to understanding meaning in communication is

Based on DeVito's 1989 model of context,the temporal dimension

In contrast to academic writing,business communication requires particular precision,clarity and efficiency because of

Leaders and managers with the capacity to communicate effectively are able to work effectively with people.

Although senders of a message should always be aware of the gap between intent and effect of communication,if the communication fails it is usually the receiver's faulty interpretation that is to blame.

Every communicator brings to their communication with others

Communication barriers are often caused by

Social Media

Interpersonal Communication

Emotional Intelligence: Managing Self and Relationships

Negotiation and Conflict Management

Intercultural Communication

Communication Across the Organisation

Leadership

Team and Work Group Communication

Effective Meetings: Face-To-Face and Virtual

Customer Service

Public Relations

Knowledge Management and Decision Making

Researching and Processing Information

Conducting Surveys and Questionnaires

Critical Thinking,Argument,logic and Persuasion

Communicating Through Visuals

Oral Presentations and Public Speaking in the Professions

Writing for the Professions

Writing Correspondence,Emails and Short Reports

Writing Long Reports

Writing for the Web

Writing Reflective Journals

Academic Writing

The Job Search, Résumés and Interviews

Filters

Exam 1: Communication Foundations

What is a feature of Berlo's process model of communication?

Empathy refers to

The context of communication refers to

Dance's helical spiral depicts communication as

Communication barriers are likely to lead to

A communication model is a representation of the main elements in the message flow process which has been

The key to understanding meaning in communication is

Based on DeVito's 1989 model of context,the temporal dimension

In contrast to academic writing,business communication requires particular precision,clarity and efficiency because of

Leaders and managers with the capacity to communicate effectively are able to work effectively with people.

Although senders of a message should always be aware of the gap between intent and effect of communication,if the communication fails it is usually the receiver's faulty interpretation that is to blame.

Every communicator brings to their communication with others

Communication barriers are often caused by

Social Media

Interpersonal Communication

Emotional Intelligence: Managing Self and Relationships

Negotiation and Conflict Management

Intercultural Communication

Communication Across the Organisation

Leadership

Team and Work Group Communication

Effective Meetings: Face-To-Face and Virtual

Customer Service

Public Relations

Knowledge Management and Decision Making

Researching and Processing Information

Conducting Surveys and Questionnaires

Critical Thinking,Argument,logic and Persuasion

Communicating Through Visuals

Oral Presentations and Public Speaking in the Professions

Writing for the Professions

Writing Correspondence,Emails and Short Reports

Writing Long Reports

Writing for the Web

Writing Reflective Journals

Academic Writing

The Job Search, Résumés and Interviews

Filters