Question 1

Business communication is different from academic or literary writing and speaking.

Accepted Answer

A) True 
 B)False

Question 2

In view of the gap between intent and effect,communication should not be taken for granted because

Accepted Answer

A) the message sent is often quite different from the message received 
B) barriers arise when the sender assumes that the receiver will automatically understand the message 
C) we can learn more from listening than talking 
D) we can recognise different kinds of unspoken messages 
A) the message sent is often quite different from the message received 
B) barriers arise when the sender assumes that the receiver will automatically understand the message 
C) we can learn more from listening than talking 
D) we can recognise different kinds of unspoken messages

Question 3

Discuss the impact of the communication channel on effective communication.

Accepted Answer

The communication channel plays a crucia

Question 4

Interpretation of the same message may vary between individuals depending on their perceptions because they are influenced by

Accepted Answer

A) discrimination against women 
B) the personalities of the sender and receiver 
C) experience,attitudes,beliefs and a range of acquired skills or expectations 
D) the communication skills of the sender 
A) discrimination against women 
B) the personalities of the sender and receiver 
C) experience,attitudes,beliefs and a range of acquired skills or expectations 
D) the communication skills of the sender

Question 5

Which of the following statements is correct?

Accepted Answer

A) Feedback is always intentional 
B) Feedback reduces continuity in communication 
C) Feedback prevents senders from measuring the effectiveness of their communication 
D) Feedback increases the amount of time needed to send the message 
A) Feedback is always intentional 
B) Feedback reduces continuity in communication 
C) Feedback prevents senders from measuring the effectiveness of their communication 
D) Feedback increases the amount of time needed to send the message

Question 6

"The communication process can be controlled." Critically discuss this statement and present a defensible conclusion.

Accepted Answer

The answer of "The communication process can be controlled." Critically...

Question 7

Typically,an organisation is a collection of people who all have similar backgrounds,life and career experiences.

Accepted Answer

A) True 
 B)False

Question 8

Communication is a two-way process and takes place in many situations,for many reasons and with the possibility of many interpretations.

Accepted Answer

A) True 
 B)False

Question 9

The purpose of feedback is to

Accepted Answer

A) assist in the development of effective working relationships 
B) increase the accuracy of the message in the communication climate 
C) improve the communication skills of the receiver 
D) achieve agreement between all parties 
A) assist in the development of effective working relationships 
B) increase the accuracy of the message in the communication climate 
C) improve the communication skills of the receiver 
D) achieve agreement between all parties

Question 10

Ethics can be defined as

Accepted Answer

A) criminal legislation 
B) organisational ownership 
C) cultures of staff 
D) community-based standards of right and wrong 
A) criminal legislation 
B) organisational ownership 
C) cultures of staff 
D) community-based standards of right and wrong

Question 11

The standards of ethical practice should vary dependent on whether an organisation is private,government or non-profit.

Accepted Answer

A) True 
 B)False

Question 12

Discuss the impact of social media on an organisation's reputation.Draw on concepts discussed in Chapter 1 and provide examples to support your views.

Accepted Answer

Social media has a significant impact on

Question 13

The transactional nature of communication as described originally by Barnlund 1970 refers to

Accepted Answer

A) an exchange where we share understandings and use feedback to attain our purposes 
B) a transaction where we invent and attribute meanings to what we perceive in order to realise our purpose 
C) a transaction where we receive meaning through repetitive loop exchanges 
D) non-linear repetitive interchanges focused on the messages and the context in which those messages are transacted 
A) an exchange where we share understandings and use feedback to attain our purposes 
B) a transaction where we invent and attribute meanings to what we perceive in order to realise our purpose 
C) a transaction where we receive meaning through repetitive loop exchanges 
D) non-linear repetitive interchanges focused on the messages and the context in which those messages are transacted

Question 14

Time factors such as the present,transitory or temporary nature of the context within which the communication occurs make up the temporal dimension.

Accepted Answer

A) True 
 B)False

Question 15

A more efficient organisation is one with a flat management hierarchy.

Accepted Answer

A) True 
 B)False

Question 16

Appropriate ethical behaviour is important in business because

Accepted Answer

A) organisations conducting business in an ethical way enhance their prospects of survival and growth 
B) there is a community expectation that businesses will act in an courteous way 
C) surveys show that business ethics and good,ethical communications are less valued 
D) all of the above 
A) organisations conducting business in an ethical way enhance their prospects of survival and growth 
B) there is a community expectation that businesses will act in an courteous way 
C) surveys show that business ethics and good,ethical communications are less valued 
D) all of the above

Question 17

Discuss the term "technologically mediated business communication".Give examples of how technology assists or hinders the communication process and provide examples to support your main ideas.

Accepted Answer

The answer of Discuss the term "technologically mediated business communication".Give...

Question 18

The most important or influential building block for most social media sites is

Accepted Answer

A) conversations 
B) sharing 
C) reputation 
D) identity 
A) conversations 
B) sharing 
C) reputation 
D) identity

Question 19

From the range of communication theories addressed in Chapter 1,locate the one that has most appeal for you.How do the insights offered in this theory explain effective communication?

Accepted Answer

The communication theory that has the mo

Question 20

Effective use of communication technologies reduces the need for face-to-face meetings in an organisational context.

Accepted Answer

A) True 
 B)False

Exam 1: Communication Foundations

Business communication is different from academic or literary writing and speaking.

In view of the gap between intent and effect,communication should not be taken for granted because

Discuss the impact of the communication channel on effective communication.

Interpretation of the same message may vary between individuals depending on their perceptions because they are influenced by

Which of the following statements is correct?

"The communication process can be controlled." Critically discuss this statement and present a defensible conclusion.

Typically,an organisation is a collection of people who all have similar backgrounds,life and career experiences.

Communication is a two-way process and takes place in many situations,for many reasons and with the possibility of many interpretations.

The purpose of feedback is to

Ethics can be defined as

The standards of ethical practice should vary dependent on whether an organisation is private,government or non-profit.

Discuss the impact of social media on an organisation's reputation.Draw on concepts discussed in Chapter 1 and provide examples to support your views.

The transactional nature of communication as described originally by Barnlund 1970 refers to

Time factors such as the present,transitory or temporary nature of the context within which the communication occurs make up the temporal dimension.

A more efficient organisation is one with a flat management hierarchy.

Appropriate ethical behaviour is important in business because

Discuss the term "technologically mediated business communication".Give examples of how technology assists or hinders the communication process and provide examples to support your main ideas.

The most important or influential building block for most social media sites is

From the range of communication theories addressed in Chapter 1,locate the one that has most appeal for you.How do the insights offered in this theory explain effective communication?

Effective use of communication technologies reduces the need for face-to-face meetings in an organisational context.

Social Media

Interpersonal Communication

Emotional Intelligence: Managing Self and Relationships

Negotiation and Conflict Management

Intercultural Communication

Communication Across the Organisation

Leadership

Team and Work Group Communication

Effective Meetings: Face-To-Face and Virtual

Customer Service

Public Relations

Knowledge Management and Decision Making

Researching and Processing Information

Conducting Surveys and Questionnaires

Critical Thinking,Argument,logic and Persuasion

Communicating Through Visuals

Oral Presentations and Public Speaking in the Professions

Writing for the Professions

Writing Correspondence,Emails and Short Reports

Writing Long Reports

Writing for the Web

Writing Reflective Journals

Academic Writing

The Job Search, Résumés and Interviews

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