Question 1

Communication is effective only when

Accepted Answer

A) individuals are open to receiving messages from others 
B) it makes connections with others 
C) individuals are good listeners 
D) it achieves the intended outcome 
A) individuals are open to receiving messages from others 
B) it makes connections with others 
C) individuals are good listeners 
D) it achieves the intended outcome

Question 2

"Good communicators are born,not made." Discuss this view with reference to the writers and theorists cited in Chapter 1,providing examples to support your arguments.

Accepted Answer

The answer of "Good communicators are born,not made." Discuss this...

Question 3

Experience cannot be transmitted as experience-it must first be translated into something else.

Accepted Answer

A) True 
 B)False

Question 4

Effective communication works only within rules,norms and values and takes place within current practices and formal and informal communication channels.

Accepted Answer

A) True 
 B)False

Question 5

Foulger's ecological model of communication

Accepted Answer

A) focuses on relationships 
B) suggests channels are fundamental to communication success 
C) relies on feedback 
D) is language oriented 
A) focuses on relationships 
B) suggests channels are fundamental to communication success 
C) relies on feedback 
D) is language oriented

Question 6

Most of the time,the message received is the same as the message sent.

Accepted Answer

A) True 
 B)False

Question 7

Communication by mobile devices is causing an unprecedented number of communication problems for businesses with staff who are working remotely or travelling between organisations and their clients.

Accepted Answer

A) True 
 B)False

Question 8

What are the different types of communication?

Accepted Answer

A) intrapersonal,interpersonal,public and mass 
B) individual,group,intranational and international 
C) employee,employer,media and online 
D) verbal,nonverbal and graphic 
A) intrapersonal,interpersonal,public and mass 
B) individual,group,intranational and international 
C) employee,employer,media and online 
D) verbal,nonverbal and graphic

Question 9

Words generally convey the same meanings to individuals from other cultures.

Accepted Answer

A) True 
 B)False

Question 10

Meaning is primarily given to messages by

Accepted Answer

A) the originator of the message 
B) the receiver of the message 
C) both originator and receiver in equal proportions 
D) feedback between originator and receiver 
A) the originator of the message 
B) the receiver of the message 
C) both originator and receiver in equal proportions 
D) feedback between originator and receiver

Question 11

Discuss the differences between,and challenges for,both public and mass communication.Give examples to illustrate your arguments.

Accepted Answer

Public communication and mass communicat

Question 12

Communication channels are

Accepted Answer

A) journals,books and magazines 
B) means or techniques used to signal or convey a message 
C) visual,verbal and nonverbal 
D) both a and c 
A) journals,books and magazines 
B) means or techniques used to signal or convey a message 
C) visual,verbal and nonverbal 
D) both a and c

Question 13

The outcome of effective two-way communication outside an organisation is

Accepted Answer

A) short-term relationships built on profit margins 
B) long-term relationships built on collegiality 
C) long-term relationships built on trust and goodwill 
D) short-term relationships built on mutual benefit and risks 
A) short-term relationships built on profit margins 
B) long-term relationships built on collegiality 
C) long-term relationships built on trust and goodwill 
D) short-term relationships built on mutual benefit and risks

Question 14

An appropriate channel suits the communication purpose,the needs of the sender,the message and receiver.

Accepted Answer

A) True 
 B)False

Question 15

The receiver hears,reads or looks in order to encode the message.

Accepted Answer

A) True 
 B)False

Question 16

Feedback in any communication is

Accepted Answer

A) essential 
B) able to be withheld or hidden 
C) useful but not critical 
D) unavoidable 
A) essential 
B) able to be withheld or hidden 
C) useful but not critical 
D) unavoidable

Question 17

The difficulty for professionals is to communicate in a way that achieves a balance between

Accepted Answer

A) control,motivation,relationship and efficiency 
B) male and female employees 
C) clients and company 
D) consumers and investors 
A) control,motivation,relationship and efficiency 
B) male and female employees 
C) clients and company 
D) consumers and investors

Question 18

"The message received is not necessarily the same as the message sent" refers to the general impact on communication of

Accepted Answer

A) less than adequate feedback 
B) communication barriers 
C) poor choice of communication channels 
D) ignoring the importance of context 
A) less than adequate feedback 
B) communication barriers 
C) poor choice of communication channels 
D) ignoring the importance of context

Question 19

In Berlo's model,the channel of communication is related to

Accepted Answer

A) five elements: the source,encoder,message,decoder and receiver 
B) the five senses: sight,hearing,touch,smell and taste 
C) the five language skills: listening,speaking,reading,writing and vocabulary 
D) none of the above 
A) five elements: the source,encoder,message,decoder and receiver 
B) the five senses: sight,hearing,touch,smell and taste 
C) the five language skills: listening,speaking,reading,writing and vocabulary 
D) none of the above

Question 20

The purpose of communication models and diagrams is to explain and classify every feature in the communication process.

Accepted Answer

A) True 
 B)False

Exam 1: Communication Foundations

Communication is effective only when

"Good communicators are born,not made." Discuss this view with reference to the writers and theorists cited in Chapter 1,providing examples to support your arguments.

Experience cannot be transmitted as experience-it must first be translated into something else.

Effective communication works only within rules,norms and values and takes place within current practices and formal and informal communication channels.

Foulger's ecological model of communication

Most of the time,the message received is the same as the message sent.

Communication by mobile devices is causing an unprecedented number of communication problems for businesses with staff who are working remotely or travelling between organisations and their clients.

What are the different types of communication?

Words generally convey the same meanings to individuals from other cultures.

Meaning is primarily given to messages by

Discuss the differences between,and challenges for,both public and mass communication.Give examples to illustrate your arguments.

Communication channels are

The outcome of effective two-way communication outside an organisation is

An appropriate channel suits the communication purpose,the needs of the sender,the message and receiver.

The receiver hears,reads or looks in order to encode the message.

Feedback in any communication is

The difficulty for professionals is to communicate in a way that achieves a balance between

"The message received is not necessarily the same as the message sent" refers to the general impact on communication of

In Berlo's model,the channel of communication is related to

The purpose of communication models and diagrams is to explain and classify every feature in the communication process.

Social Media

Interpersonal Communication

Emotional Intelligence: Managing Self and Relationships

Negotiation and Conflict Management

Intercultural Communication

Communication Across the Organisation

Leadership

Team and Work Group Communication

Effective Meetings: Face-To-Face and Virtual

Customer Service

Public Relations

Knowledge Management and Decision Making

Researching and Processing Information

Conducting Surveys and Questionnaires

Critical Thinking,Argument,logic and Persuasion

Communicating Through Visuals

Oral Presentations and Public Speaking in the Professions

Writing for the Professions

Writing Correspondence,Emails and Short Reports

Writing Long Reports

Writing for the Web

Writing Reflective Journals

Academic Writing

The Job Search, Résumés and Interviews

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