Question 1

A committee is a specific type of meeting.

Accepted Answer

A) True 
 B)False

Question 2

A major consideration with virtual meetings is

Accepted Answer

A) that staff may need to be trained to use technology 
B) the potential for the meeting to be impersonal 
C) the need to control discussion more directly than in face-to-face meetings 
D) the need to communicate more assertively 
A) that staff may need to be trained to use technology 
B) the potential for the meeting to be impersonal 
C) the need to control discussion more directly than in face-to-face meetings 
D) the need to communicate more assertively

Question 3

According to Roebuck 2001,the most important decision the chairperson can make about a meeting is how to arrange space.

Accepted Answer

A) True 
 B)False

Question 4

In planning the environment,a room system involves having a dedicated room permanently set up.

Accepted Answer

A) True 
 B)False

Question 5

Describe the difference between formal and informal virtual meetings.Discuss the advantages and disadvantages of each.

Accepted Answer

Formal virtual meetings are structured a

Question 6

Meetings should be

Accepted Answer

A) informative and intense 
B) highly focused and convened only when necessary 
C) routine-like 
D) as formal as possible 
A) informative and intense 
B) highly focused and convened only when necessary 
C) routine-like 
D) as formal as possible

Question 7

The role of attendees at a meeting is best seen as

Accepted Answer

A) preparing and participating 
B) preparing the agenda,recording the minutes,asking questions,seeking clarification,and enforcing decisions 
C) performing technical	ask activities,and human relations\enabling activities 
D) having personal responsibility for individual outcomes,and shared responsibility for team outcomes 
A) preparing and participating 
B) preparing the agenda,recording the minutes,asking questions,seeking clarification,and enforcing decisions 
C) performing technical	ask activities,and human relations\enabling activities 
D) having personal responsibility for individual outcomes,and shared responsibility for team outcomes

Question 8

The difference between formal meetings and informal meetings is based on whether

Accepted Answer

A) they have meeting rules and procedures 
B) members have already been informed of the purpose of the meeting 
C) members can benefit from the meeting 
D) the meeting can come to a decision 
A) they have meeting rules and procedures 
B) members have already been informed of the purpose of the meeting 
C) members can benefit from the meeting 
D) the meeting can come to a decision

Question 9

Suggestions and decisions from a select committee are likely to be harder to implement than from a representative committee.

Accepted Answer

A) True 
 B)False

Question 10

Virtual meetings can be either formal with a chairperson,an agenda and formal meeting rules or informal with a facilitator.

Accepted Answer

A) True 
 B)False

Question 11

The desktop system is different to the room system in videoconferencing because in the desktop system

Accepted Answer

A) members use a telephone 
B) participants use their own individual computer 
C) members sit around a table 
D) participants have sufficient space in the room 
A) members use a telephone 
B) participants use their own individual computer 
C) members sit around a table 
D) participants have sufficient space in the room

Question 12

The primary aim of business meetings is

Accepted Answer

A) to provide an opportunity to meet new staff 
B) to resolve conflicts between staff 
C) to announce managerial decisions 
D) none of the above 
A) to provide an opportunity to meet new staff 
B) to resolve conflicts between staff 
C) to announce managerial decisions 
D) none of the above

Question 13

Communication barriers in virtual meetings are caused primarily by poor verbal skills.

Accepted Answer

A) True 
 B)False

Question 14

Identify communication barriers in face-to-face and virtual meetings.In each case,discuss factors that contribute to communication barriers and how they can be prevented or managed

Accepted Answer

The answer of Identify communication barriers in face-to-face and virtual...

Question 15

Venue and seating arrangements at meetings need careful consideration because

Accepted Answer

A) they will influence the outcomes of the meeting 
B) meeting members should not be made too comfortable for speedy outcomes 
C) 'meetings within meetings' should be encouraged 
D) it is important to be able to monitor body language and other nonverbal cues 
A) they will influence the outcomes of the meeting 
B) meeting members should not be made too comfortable for speedy outcomes 
C) 'meetings within meetings' should be encouraged 
D) it is important to be able to monitor body language and other nonverbal cues

Question 16

The duties of the secretary are to

Accepted Answer

A) organise an agenda,deal with documentation,take apologies,table correspondence and take minutes 
B) plan the agenda and organise the meeting 
C) be responsible for briefing the chairperson on policy matters 
D) call for agenda items and communicate with members about policy on the chairperson's behalf 
A) organise an agenda,deal with documentation,take apologies,table correspondence and take minutes 
B) plan the agenda and organise the meeting 
C) be responsible for briefing the chairperson on policy matters 
D) call for agenda items and communicate with members about policy on the chairperson's behalf

Question 17

Specific software skills are essential for the chairperson of a virtual meeting.

Accepted Answer

A) True 
 B)False

Question 18

Maintenance-related roles at meetings refer to

Accepted Answer

A) roles that support and encourage the contribution of all other members and create a positive meeting climate 
B) roles that correct and influence others to maintain decorum and protocol at meetings 
C) roles that maintain accurate minutes and delegate action items resulting from a meeting 
D) the roles that keep the meeting moving forward by goal-setting,problem solving and decision making so that the meeting achieves its aims 
A) roles that support and encourage the contribution of all other members and create a positive meeting climate 
B) roles that correct and influence others to maintain decorum and protocol at meetings 
C) roles that maintain accurate minutes and delegate action items resulting from a meeting 
D) the roles that keep the meeting moving forward by goal-setting,problem solving and decision making so that the meeting achieves its aims

Question 19

Videoconferencing is considered more beneficial than using

Accepted Answer

A) formal meetings 
B) emails,telephone or online chat systems 
C) synchronous meetings 
D) all of the above 
A) formal meetings 
B) emails,telephone or online chat systems 
C) synchronous meetings 
D) all of the above

Question 20

Communication barriers at meetings can be caused by

Accepted Answer

A) tone of voice,type of eye contact and appearance 
B) verbal misunderstandings 
C) unwillingness to use power,attitudes to meetings and groupthink 
D) all of the above 
A) tone of voice,type of eye contact and appearance 
B) verbal misunderstandings 
C) unwillingness to use power,attitudes to meetings and groupthink 
D) all of the above

Exam 10: Effective Meetings: Face-To-Face and Virtual

A committee is a specific type of meeting.

A major consideration with virtual meetings is

According to Roebuck 2001,the most important decision the chairperson can make about a meeting is how to arrange space.

In planning the environment,a room system involves having a dedicated room permanently set up.

Describe the difference between formal and informal virtual meetings.Discuss the advantages and disadvantages of each.

Meetings should be

The role of attendees at a meeting is best seen as

The difference between formal meetings and informal meetings is based on whether

Suggestions and decisions from a select committee are likely to be harder to implement than from a representative committee.

Virtual meetings can be either formal with a chairperson,an agenda and formal meeting rules or informal with a facilitator.

The desktop system is different to the room system in videoconferencing because in the desktop system

The primary aim of business meetings is

Communication barriers in virtual meetings are caused primarily by poor verbal skills.

Identify communication barriers in face-to-face and virtual meetings.In each case,discuss factors that contribute to communication barriers and how they can be prevented or managed

Venue and seating arrangements at meetings need careful consideration because

The duties of the secretary are to

Specific software skills are essential for the chairperson of a virtual meeting.

Maintenance-related roles at meetings refer to

Videoconferencing is considered more beneficial than using

Communication barriers at meetings can be caused by

Communication Foundations

Social Media

Interpersonal Communication

Emotional Intelligence: Managing Self and Relationships

Negotiation and Conflict Management

Intercultural Communication

Communication Across the Organisation

Leadership

Team and Work Group Communication

Customer Service

Public Relations

Knowledge Management and Decision Making

Researching and Processing Information

Conducting Surveys and Questionnaires

Critical Thinking,Argument,logic and Persuasion

Communicating Through Visuals

Oral Presentations and Public Speaking in the Professions

Writing for the Professions

Writing Correspondence,Emails and Short Reports

Writing Long Reports

Writing for the Web

Writing Reflective Journals

Academic Writing

The Job Search, Résumés and Interviews

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