Question 1

What is the key to the sharing of tacit and explicit knowledge within and between organisations?

Accepted Answer

A) Knowledge services 
B) Knowledge-management programs 
C) Effective communication 
D) Social networks 
A) Knowledge services 
B) Knowledge-management programs 
C) Effective communication 
D) Social networks

Question 2

According to Smith 2003,a functional community of practice needs to

Accepted Answer

A) generate and appropriate a shared repertoire of ideas,commitments and memories and to develop various resources 
B) recognise new knowledge and stimulate innovation 
C) focus on training members in communication skills 
D) identify appropriate experts for the organisation 
A) generate and appropriate a shared repertoire of ideas,commitments and memories and to develop various resources 
B) recognise new knowledge and stimulate innovation 
C) focus on training members in communication skills 
D) identify appropriate experts for the organisation

Question 3

The aim for members of a community of practice is to share interest.

Accepted Answer

A) True 
 B)False

Question 4

The knowledge economy has changed how people work,how corporations are valued and how people earn an income.

Accepted Answer

A) True 
 B)False

Question 5

A knowledge champion is

Accepted Answer

A) a knowledge leader with high academic qualifications 
B) a manager who knows all of his\her employees personally 
C) a successful leader of a tertiary education-related organisation 
D) a knowledge leader who actively drives the knowledge agenda and creates commitment and support 
A) a knowledge leader with high academic qualifications 
B) a manager who knows all of his\her employees personally 
C) a successful leader of a tertiary education-related organisation 
D) a knowledge leader who actively drives the knowledge agenda and creates commitment and support

Question 6

Dewey's reflective thinking process offers an agenda for problem solving.

Accepted Answer

A) True 
 B)False

Question 7

According to Drucker 2003,knowledge is impersonal,like money.

Accepted Answer

A) True 
 B)False

Question 8

After-action review is defined as a systematic process to extract the learning from an event or activity.

Accepted Answer

A) True 
 B)False

Question 9

A disadvantage of the nominal group technique is that members

Accepted Answer

A) are allowed to think independently 
B) work together 
C) build up good relationships among themselves 
D) may feel their spontaneity is inhibited and controlled by the peer group 
A) are allowed to think independently 
B) work together 
C) build up good relationships among themselves 
D) may feel their spontaneity is inhibited and controlled by the peer group

Question 10

The difference between tacit knowledge and explicit knowledge is

Accepted Answer

A) the first is carried in the mind and is difficult to access while the second has been expressed and can be stored and passed on. 
B) the first is common to everyone while the second is not 
C) the first is theory while the second is technical 
D) the first is literary while the second is not 
A) the first is carried in the mind and is difficult to access while the second has been expressed and can be stored and passed on. 
B) the first is common to everyone while the second is not 
C) the first is theory while the second is technical 
D) the first is literary while the second is not

Question 11

The social structure in a community of practice

Accepted Answer

A) is focused on benefits to the community 
B) builds relationships and encourages collective learning 
C) affects its ability to achieve the common goal of the community 
D) can lead to 'groupthink' 
A) is focused on benefits to the community 
B) builds relationships and encourages collective learning 
C) affects its ability to achieve the common goal of the community 
D) can lead to 'groupthink'

Question 12

Describe the key concepts underpinning knowledge management and the seven levels of knowledge.

Accepted Answer

Knowledge management is the process of c

Question 13

Information and communication technology plays the most important role in knowledge management.

Accepted Answer

A) True 
 B)False

Question 14

In problem solving,it is suggested that the problem is stated in a way that encourages discussion of a variety of causes and possible solutions,with

Accepted Answer

A) only one objective 
B) two objectives 
C) three objectives 
D) more objectives 
A) only one objective 
B) two objectives 
C) three objectives 
D) more objectives

Question 15

According to Harrison 1997,systems expertise in case-based reasoning is

Accepted Answer

A) encoded in classical rules 
B) embodied in a library of past cases 
C) decoded in solutions of the problems 
D) possessed by experts 
A) encoded in classical rules 
B) embodied in a library of past cases 
C) decoded in solutions of the problems 
D) possessed by experts

Question 16

Tacit knowledge can be difficult to communicate to the rest of an organisation because it

Accepted Answer

A) cannot be taught to people 
B) cannot be transformed 
C) is taken as personal property 
D) is known only by an individual 
A) cannot be taught to people 
B) cannot be transformed 
C) is taken as personal property 
D) is known only by an individual

Question 17

The means by which information flows well across borders is

Accepted Answer

A) education 
B) technology 
C) knowing the right people in the right places 
D) socialisation 
A) education 
B) technology 
C) knowing the right people in the right places 
D) socialisation

Question 18

Knowledge services,according to Simard et al.2007,are performed by subject matter specialists,technical staff and knowledge-management professionals

Accepted Answer

A) True 
 B)False

Question 19

The key to information flows in knowledge management is technology.

Accepted Answer

A) True 
 B)False

Question 20

Define 'knowledge','knowledge work','knowledge worker' and 'knowledge management'.Provide examples of each concept as it could be applied in the workplace.

Accepted Answer

Knowledge is the understanding and aware

Exam 13: Knowledge Management and Decision Making

What is the key to the sharing of tacit and explicit knowledge within and between organisations?

According to Smith 2003,a functional community of practice needs to

The aim for members of a community of practice is to share interest.

The knowledge economy has changed how people work,how corporations are valued and how people earn an income.

A knowledge champion is

Dewey's reflective thinking process offers an agenda for problem solving.

According to Drucker 2003,knowledge is impersonal,like money.

After-action review is defined as a systematic process to extract the learning from an event or activity.

A disadvantage of the nominal group technique is that members

The difference between tacit knowledge and explicit knowledge is

The social structure in a community of practice

Describe the key concepts underpinning knowledge management and the seven levels of knowledge.

Information and communication technology plays the most important role in knowledge management.

In problem solving,it is suggested that the problem is stated in a way that encourages discussion of a variety of causes and possible solutions,with

According to Harrison 1997,systems expertise in case-based reasoning is

Tacit knowledge can be difficult to communicate to the rest of an organisation because it

The means by which information flows well across borders is

Knowledge services,according to Simard et al.2007,are performed by subject matter specialists,technical staff and knowledge-management professionals

The key to information flows in knowledge management is technology.

Define 'knowledge','knowledge work','knowledge worker' and 'knowledge management'.Provide examples of each concept as it could be applied in the workplace.

Communication Foundations

Social Media

Interpersonal Communication

Emotional Intelligence: Managing Self and Relationships

Negotiation and Conflict Management

Intercultural Communication

Communication Across the Organisation

Leadership

Team and Work Group Communication

Effective Meetings: Face-To-Face and Virtual

Customer Service

Public Relations

Researching and Processing Information

Conducting Surveys and Questionnaires

Critical Thinking,Argument,logic and Persuasion

Communicating Through Visuals

Oral Presentations and Public Speaking in the Professions

Writing for the Professions

Writing Correspondence,Emails and Short Reports

Writing Long Reports

Writing for the Web

Writing Reflective Journals

Academic Writing

The Job Search, Résumés and Interviews

Filters