Question 1

The function of team spirit and collaboration in organisational culture is to

Accepted Answer

A) transform tacit knowledge to explicit knowledge 
B) enhance the turning of personal knowledge into corporate knowledge 
C) help the organisation with cross-cultural communication 
D) enhance social unity among the staff 
A) transform tacit knowledge to explicit knowledge 
B) enhance the turning of personal knowledge into corporate knowledge 
C) help the organisation with cross-cultural communication 
D) enhance social unity among the staff

Question 2

The broad purpose for establishing knowledge-management programs is for organisations to

Accepted Answer

A) efficiently and effectively acquire access to tacit knowledge 
B) provide consistency in good practice that leads to better customer experiences and a competitive advantage 
C) share the existing knowledge in the organisation 
D) transfer knowledge from inside to outside the organisation 
A) efficiently and effectively acquire access to tacit knowledge 
B) provide consistency in good practice that leads to better customer experiences and a competitive advantage 
C) share the existing knowledge in the organisation 
D) transfer knowledge from inside to outside the organisation

Question 3

An advantage of the nominal group technique is that members may feel their spontaneity is inhibited and that the situation is controlling.

Accepted Answer

A) True 
 B)False

Question 4

According to information provided in Chapter 13,how many types of knowledge are there? How are these different types of knowledge related?

Accepted Answer

The text does not provide spec

Question 5

Brainstorming is a slow and complicated method to use with groups.

Accepted Answer

A) True 
 B)False

Question 6

What are the common problems with sharing knowledge?

Accepted Answer

A) Lack of time and too much focus on details rather than the big picture. 
B) Lack of capacity to enforce the implementation of knowledge management effectively. 
C) Lack of experience in communities of practice 
D) Lack of qualifications to carry out strategies of knowledge management. 
A) Lack of time and too much focus on details rather than the big picture. 
B) Lack of capacity to enforce the implementation of knowledge management effectively. 
C) Lack of experience in communities of practice 
D) Lack of qualifications to carry out strategies of knowledge management.

Question 7

It is often believed that tacit knowledge is less valuable than explicit knowledge.

Accepted Answer

A) True 
 B)False

Question 8

In the nominal group technique and brainstorming,group members create and evaluate a list of possibilities and then discard those considered inappropriate in order to

Accepted Answer

A) brief the meeting 
B) choose a course of action 
C) evaluate the ideas 
D) define the problem 
A) brief the meeting 
B) choose a course of action 
C) evaluate the ideas 
D) define the problem

Question 9

Knowledge management involves

Accepted Answer

A) people who manage an organisation very intelligently 
B) organisations that make good use of their intellectual resources 
C) the valuing of knowledge in a positive communication climate 
D) the process through which organisations generate value by gathering,organising and sharing their intellectual and knowledge-based assets 
A) people who manage an organisation very intelligently 
B) organisations that make good use of their intellectual resources 
C) the valuing of knowledge in a positive communication climate 
D) the process through which organisations generate value by gathering,organising and sharing their intellectual and knowledge-based assets

Question 10

What is the role of communities of practice in valuing and sharing tacit knowledge?

Accepted Answer

Communities of practice (CoPs) play a cr

Question 11

According to Coakes and Smith 2007,innovation takes place in organisations in

Accepted Answer

A) networks 
B) communities of practice 
C) committees 
D) face-to-face meetings 
A) networks 
B) communities of practice 
C) committees 
D) face-to-face meetings

Question 12

Brain-storming is the basis of case-based reasoning in decision making and problem solving.

Accepted Answer

A) True 
 B)False

Question 13

An organisation provides knowledge workers with opportunities to engage in problem solving and decision making by

Accepted Answer

A) encouraging members to engage in critical thinking and questioning in order to analyse,evaluate and create new ideas as well as implement the decisions of the community. 
B) encouraging members to develop individual processes and take unilateral decisions 
C) combining knowledge management and learning opportunities 
D) encouraging members to form social relationships which foster trust 
A) encouraging members to engage in critical thinking and questioning in order to analyse,evaluate and create new ideas as well as implement the decisions of the community. 
B) encouraging members to develop individual processes and take unilateral decisions 
C) combining knowledge management and learning opportunities 
D) encouraging members to form social relationships which foster trust

The function of team spirit and collaboration in organisational culture is to

The broad purpose for establishing knowledge-management programs is for organisations to

An advantage of the nominal group technique is that members may feel their spontaneity is inhibited and that the situation is controlling.

According to information provided in Chapter 13,how many types of knowledge are there? How are these different types of knowledge related?

Brainstorming is a slow and complicated method to use with groups.

What are the common problems with sharing knowledge?

It is often believed that tacit knowledge is less valuable than explicit knowledge.

In the nominal group technique and brainstorming,group members create and evaluate a list of possibilities and then discard those considered inappropriate in order to

Knowledge management involves

What is the role of communities of practice in valuing and sharing tacit knowledge?

According to Coakes and Smith 2007,innovation takes place in organisations in

Brain-storming is the basis of case-based reasoning in decision making and problem solving.

An organisation provides knowledge workers with opportunities to engage in problem solving and decision making by

Communication Foundations

Social Media

Interpersonal Communication

Emotional Intelligence: Managing Self and Relationships

Negotiation and Conflict Management

Intercultural Communication

Communication Across the Organisation

Leadership

Team and Work Group Communication

Effective Meetings: Face-To-Face and Virtual

Customer Service

Public Relations

Researching and Processing Information

Conducting Surveys and Questionnaires

Critical Thinking,Argument,logic and Persuasion

Communicating Through Visuals

Oral Presentations and Public Speaking in the Professions

Writing for the Professions

Writing Correspondence,Emails and Short Reports

Writing Long Reports

Writing for the Web

Writing Reflective Journals

Academic Writing

The Job Search, Résumés and Interviews

Filters

Exam 13: Knowledge Management and Decision Making

The function of team spirit and collaboration in organisational culture is to

The broad purpose for establishing knowledge-management programs is for organisations to

An advantage of the nominal group technique is that members may feel their spontaneity is inhibited and that the situation is controlling.

According to information provided in Chapter 13,how many types of knowledge are there? How are these different types of knowledge related?

Brainstorming is a slow and complicated method to use with groups.

What are the common problems with sharing knowledge?

It is often believed that tacit knowledge is less valuable than explicit knowledge.

In the nominal group technique and brainstorming,group members create and evaluate a list of possibilities and then discard those considered inappropriate in order to

Knowledge management involves

What is the role of communities of practice in valuing and sharing tacit knowledge?

According to Coakes and Smith 2007,innovation takes place in organisations in

Brain-storming is the basis of case-based reasoning in decision making and problem solving.

An organisation provides knowledge workers with opportunities to engage in problem solving and decision making by

Communication Foundations

Social Media

Interpersonal Communication

Emotional Intelligence: Managing Self and Relationships

Negotiation and Conflict Management

Intercultural Communication

Communication Across the Organisation

Leadership

Team and Work Group Communication

Effective Meetings: Face-To-Face and Virtual

Customer Service

Public Relations

Researching and Processing Information

Conducting Surveys and Questionnaires

Critical Thinking,Argument,logic and Persuasion

Communicating Through Visuals

Oral Presentations and Public Speaking in the Professions

Writing for the Professions

Writing Correspondence,Emails and Short Reports

Writing Long Reports

Writing for the Web

Writing Reflective Journals

Academic Writing

The Job Search, Résumés and Interviews

Filters