Exam 13: Knowledge Management and Decision Making

The three critical success factors in knowledge-management programs are

Knowledge of facts is as important as knowledge of people and social processes.

Knowledge gained from past cases should be difficult to transfer to the current situation.

What is central to knowledge management?

Explain two broad approaches taken by organisations to applying knowledge management principles.

What are the two factors that are important for the successful implementation of the knowledge-management process?

Knowledge work is materials-based.

The membership of a community of practice is defined by task rather than by interest.

The basic objective of members of a community of practice is to

Knowledge is defined as

Describe four problem-solving and decision-making techniques.Briefly explain the process of case-based reasoning.How does the nominal group technique allow members to think independently? What are the steps in Dewey's reflective thinking process?

Brainstorming in problem solving is

In communities of practice,social structure is more important than participation.

Knowledge management enablers are

The main advantage offered by nominal group technique in problem solving is that it enables

What is the knowledge recorded in case-based reasoning?

In knowledge management,knowledge workers are expected to

Explicit knowledge is easier to communicate because it

The four useful decision-making and problem-solving techniques in knowledge management are

A knowledge worker works primarily with technology in the workplace.