Question 1

According to the product perspective of quality,larger number of product attributes are equivalent to higher quality.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following was the first plain-paper copier introduced in 1959?

Accepted Answer

A) Canon 980 
B) IBM 800 
C) Kodak 114 
D) Xerox 914 
A) Canon 980 
B) IBM 800 
C) Kodak 114 
D) Xerox 914

Question 3

Discuss the key features of the QuEST forum.

Accepted Answer

The QuEST Forum is a unique collaboratio

Question 4

Which of the following terms best represents a firm's ability to achieve market superiority?

Accepted Answer

A) Flexibility 
B) Agility 
C) Quality assurance 
D) Competitive advantage 
A) Flexibility 
B) Agility 
C) Quality assurance 
D) Competitive advantage

Question 5

Shenzen Electronics,a cell phone manufacturing company,buys microphones and bluetooth handsets from Atid Infotech which manufactures cell phones and cellular accessories.For Atid Infotech,Shenzen is a(n) _____.

Accepted Answer

A) consumer 
B) supplier 
C) external customer 
D) internal customer 
A) consumer 
B) supplier 
C) external customer 
D) internal customer

Question 6

Which of the following business support functions helps in achieving quality by ensuring that the product labeling,packaging,and safety measures are in compliance with the rules and regulations?

Accepted Answer

A) Marketing and sales 
B) Legal services 
C) Tool engineering 
D) Finance and accounting 
A) Marketing and sales 
B) Legal services 
C) Tool engineering 
D) Finance and accounting

Question 7

People view quality subjectively and in relation to differing criteria based on their individual roles in the production-marketing value chain.

Accepted Answer

A) True 
 B)False

Question 8

Which was the first program in Xerox that linked managers with employees in a mutual problem solving approach and served as a model for other corporations?

Accepted Answer

Xerox had always had good relationships

Question 9

Although quality can drive business success,it cannot guarantee it,and one must not infer that business failures or stock price drops are the result of poor quality.

Accepted Answer

A) True 
 B)False

Question 10

The accounting function helps in achieving quality by identifying areas of quality improvement and tracking the progress of quality improvement programs.

Accepted Answer

A) True 
 B)False

Question 11

The _____ perspective defines quality as the totality of features and characteristics of a product or service that bears on its ability to satisfy given needs.

Accepted Answer

A) value 
B) transcendent 
C) manufacturing 
D) customer 
A) value 
B) transcendent 
C) manufacturing 
D) customer

Question 12

How did Leadership Through Quality radically changed the way Xerox did business?

Accepted Answer

Leadership Through Quality radically cha

Question 13

Customers generally view quality from the _____ perspective.

Accepted Answer

A) transcendent 
B) manufacturing 
C) value 
D) user 
A) transcendent 
B) manufacturing 
C) value 
D) user

Question 14

Discuss the "quality revolution" that took place in the United States after 1960s.

Accepted Answer

During the 1950s and 1960s,when "made in

Question 15

Organizations can ensure that the quality is rooted in their culture by:

Accepted Answer

A) encouraging employees to do more than what they are expected to do through reward programs. 
B) internalizing quality at the personal level and encouraging employees to practice quality in all activities of life. 
C) ensuring that the company follows all the laws and regulations regarding product labeling,packaging,and other marketing requirements. 
D) allotting sufficient budget for equipment,training,and other means of assuring quality. 
A) encouraging employees to do more than what they are expected to do through reward programs. 
B) internalizing quality at the personal level and encouraging employees to practice quality in all activities of life. 
C) ensuring that the company follows all the laws and regulations regarding product labeling,packaging,and other marketing requirements. 
D) allotting sufficient budget for equipment,training,and other means of assuring quality.

Question 16

During the 1940s and 1950s,after the world war II,the quality of products was the most important priority of top managers as it was recognized as the key to worldwide success.

Accepted Answer

A) True 
 B)False

Question 17

According to the manufacturing perspective of quality,quality is based on the relationship of product benefits to price

Accepted Answer

A) True 
 B)False

Question 18

Which of the following functions in the manufacturing system is responsible for specifying long-term and short-term production requirements for filling customer orders and meeting anticipated demand?

Accepted Answer

A) Product design and engineering 
B) Manufacturing and assembly 
C) Production planning and scheduling 
D) Industrial engineering and process design 
A) Product design and engineering 
B) Manufacturing and assembly 
C) Production planning and scheduling 
D) Industrial engineering and process design

Question 19

What are the objectives of the Leadership Through Quality process?

Accepted Answer

The Leadership Through Quality process h

Question 20

What is the quality policy of Xerox written by Kearns and 25 other top employees of Xerox?

Accepted Answer

Kearns and the company's top 25 managers

According to the product perspective of quality,larger number of product attributes are equivalent to higher quality.

Which of the following was the first plain-paper copier introduced in 1959?

Discuss the key features of the QuEST forum.

Which of the following terms best represents a firm's ability to achieve market superiority?

Shenzen Electronics,a cell phone manufacturing company,buys microphones and bluetooth handsets from Atid Infotech which manufactures cell phones and cellular accessories.For Atid Infotech,Shenzen is a(n) _____.

Which of the following business support functions helps in achieving quality by ensuring that the product labeling,packaging,and safety measures are in compliance with the rules and regulations?

People view quality subjectively and in relation to differing criteria based on their individual roles in the production-marketing value chain.

Which was the first program in Xerox that linked managers with employees in a mutual problem solving approach and served as a model for other corporations?

Although quality can drive business success,it cannot guarantee it,and one must not infer that business failures or stock price drops are the result of poor quality.

The accounting function helps in achieving quality by identifying areas of quality improvement and tracking the progress of quality improvement programs.

The _____ perspective defines quality as the totality of features and characteristics of a product or service that bears on its ability to satisfy given needs.

How did Leadership Through Quality radically changed the way Xerox did business?

Customers generally view quality from the _____ perspective.

Discuss the "quality revolution" that took place in the United States after 1960s.

Organizations can ensure that the quality is rooted in their culture by:

During the 1940s and 1950s,after the world war II,the quality of products was the most important priority of top managers as it was recognized as the key to worldwide success.

According to the manufacturing perspective of quality,quality is based on the relationship of product benefits to price

Which of the following functions in the manufacturing system is responsible for specifying long-term and short-term production requirements for filling customer orders and meeting anticipated demand?

What are the objectives of the Leadership Through Quality process?

What is the quality policy of Xerox written by Kearns and 25 other top employees of Xerox?

Foundations of Quality Management

Customer Focus

Workforce Focus

Process Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Strategy and Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters

Exam 1: Introduction to Quality

According to the product perspective of quality,larger number of product attributes are equivalent to higher quality.

Which of the following was the first plain-paper copier introduced in 1959?

Discuss the key features of the QuEST forum.

Which of the following terms best represents a firm's ability to achieve market superiority?

Shenzen Electronics,a cell phone manufacturing company,buys microphones and bluetooth handsets from Atid Infotech which manufactures cell phones and cellular accessories.For Atid Infotech,Shenzen is a(n) _____.

Which of the following business support functions helps in achieving quality by ensuring that the product labeling,packaging,and safety measures are in compliance with the rules and regulations?

People view quality subjectively and in relation to differing criteria based on their individual roles in the production-marketing value chain.

Which was the first program in Xerox that linked managers with employees in a mutual problem solving approach and served as a model for other corporations?

Although quality can drive business success,it cannot guarantee it,and one must not infer that business failures or stock price drops are the result of poor quality.

The accounting function helps in achieving quality by identifying areas of quality improvement and tracking the progress of quality improvement programs.

The _____ perspective defines quality as the totality of features and characteristics of a product or service that bears on its ability to satisfy given needs.

How did Leadership Through Quality radically changed the way Xerox did business?

Customers generally view quality from the _____ perspective.

Discuss the "quality revolution" that took place in the United States after 1960s.

Organizations can ensure that the quality is rooted in their culture by:

During the 1940s and 1950s,after the world war II,the quality of products was the most important priority of top managers as it was recognized as the key to worldwide success.

According to the manufacturing perspective of quality,quality is based on the relationship of product benefits to price

Which of the following functions in the manufacturing system is responsible for specifying long-term and short-term production requirements for filling customer orders and meeting anticipated demand?

What are the objectives of the Leadership Through Quality process?

What is the quality policy of Xerox written by Kearns and 25 other top employees of Xerox?

Foundations of Quality Management

Customer Focus

Workforce Focus

Process Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Strategy and Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters