Question 1

The value perspective defines quality of a product on the basis of:

Accepted Answer

A) the ability of the product to perform its intended function. 
B) the relationship of product benefits to price. 
C) the quantity of some product attribute. 
D) the product's conformance to its specifications. 
A) the ability of the product to perform its intended function. 
B) the relationship of product benefits to price. 
C) the quantity of some product attribute. 
D) the product's conformance to its specifications.

Question 2

Which of the following is true regarding internal customers of an organization?

Accepted Answer

A) They buy products or services for their own personal use. 
B) They receive goods or services from suppliers within the organization. 
C) They are the ultimate purchasers of a product or service. 
D) They do not add any value to the product before it reaches the consumer. 
A) They buy products or services for their own personal use. 
B) They receive goods or services from suppliers within the organization. 
C) They are the ultimate purchasers of a product or service. 
D) They do not add any value to the product before it reaches the consumer.

Question 3

How do quality of design and conformance influence the profitability of an organization?

Accepted Answer

Profitability is driven by both the qual

Question 4

Which of the following perspectives of quality judges a product on the basis of how well the product performs its intended function?

Accepted Answer

A) Value perspective 
B) Product perspective 
C) User perspective 
D) Manufacturing perspective 
A) Value perspective 
B) Product perspective 
C) User perspective 
D) Manufacturing perspective

Question 5

The production of services typically requires a lower degree of customization than does manufacturing.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is a negative impact of information technology on the customer service provided by service organizations?

Accepted Answer

A) It has increased the labor intensity involved in the production of services. 
B) It has resulted in lesser personal interaction between consumers and service providers leading to decreased customer satisfaction among some consumers. 
C) It has decreased the speed of service. 
D) It has restricted the ability of the customers to compare products with competitor brands before making a purchase. 
A) It has increased the labor intensity involved in the production of services. 
B) It has resulted in lesser personal interaction between consumers and service providers leading to decreased customer satisfaction among some consumers. 
C) It has decreased the speed of service. 
D) It has restricted the ability of the customers to compare products with competitor brands before making a purchase.

Question 7

Kosher's,a supermarket in Surbury,employs various strategies to provide good quality products to consumers at lower prices compared to other competing stores.This marketing strategy is most likely to influence the _____ perspective of quality.

Accepted Answer

A) user 
B) product 
C) manufacturing 
D) value 
A) user 
B) product 
C) manufacturing 
D) value

Question 8

Why is it important for organizations to internalize quality at the personal level?

Accepted Answer

Organizations today,expect their employe

Question 9

A consumer electronics company introduced a new music system into the market with multiple features like built in alarm,mobile and iPod charger,radio and many more.The company is trying to influence the _____ perspective of quality by providing multiple features in a single product.

Accepted Answer

A) product 
B) user 
C) value 
D) transcendent 
A) product 
B) user 
C) value 
D) transcendent

Question 10

Describe the steps taken by Huawei's senior management to become the "Toyota of the telecom industry."

Accepted Answer

Huawei's senior management recently decl

Question 11

The value perspective of quality is most important at the _____ stage in the creation and delivery of goods and services.

Accepted Answer

A) manufacturing 
B) design 
C) marketing 
D) distribution 
A) manufacturing 
B) design 
C) marketing 
D) distribution

Question 12

Which of the following perspectives of quality considers quality to be synonymous with superiority or excellence?

Accepted Answer

A) Product perspective 
B) Transcendent perspective 
C) Value perspective 
D) Manufacturing perspective 
A) Product perspective 
B) Transcendent perspective 
C) Value perspective 
D) Manufacturing perspective

Question 13

The function of tool engineers in manufacturing industries is to work with product design engineers to develop realistic specifications.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is true regarding production of services?

Accepted Answer

A) Compared to manufacturing,it is easier for service organizations to identify and measure customers' needs and performance standards as they involve human contact. 
B) The production of services typically requires a lower degree of customization than does manufacturing. 
C) Compared to manufacturing,production of services is typically less labor intensive. 
D) Services are produced and consumed simultaneously 
A) Compared to manufacturing,it is easier for service organizations to identify and measure customers' needs and performance standards as they involve human contact. 
B) The production of services typically requires a lower degree of customization than does manufacturing. 
C) Compared to manufacturing,production of services is typically less labor intensive. 
D) Services are produced and consumed simultaneously

Question 15

Which of the following perspectives of quality judges quality of a product on the basis of consistency in meeting product specifications?

Accepted Answer

A) Manufacturing perspective 
B) User perspective 
C) Value perspective 
D) Transcendent perspective 
A) Manufacturing perspective 
B) User perspective 
C) Value perspective 
D) Transcendent perspective

Question 16

Services are produced prior to consumption.

Accepted Answer

A) True 
 B)False

Question 17

What are the basic principles of Xerox which supports its core value "We deliver quality and excellence in all we do"?

Accepted Answer

The basic principles of Xerox which supp

Question 18

The production of services differs from manufacturing as services:

Accepted Answer

A) can be inspected prior to delivery. 
B) require lesser customization compared to manufactured goods. 
C) produce outputs that are mostly intangible. 
D) are less labor intensive and involve minimal human interaction. 
A) can be inspected prior to delivery. 
B) require lesser customization compared to manufactured goods. 
C) produce outputs that are mostly intangible. 
D) are less labor intensive and involve minimal human interaction.

Question 19

The purchasing department helps a firm in achieving quality by:

Accepted Answer

A) defining long-term and short-term production requirements for filling customer orders and meeting anticipated demand. 
B) ensuring that the products are assembled correctly and eliminating the causes that can lead to defects or errors in the final product. 
C) collaborating with product design engineers to develop realistic specifications for the product. 
D) providing quality-improvement training to suppliers. 
A) defining long-term and short-term production requirements for filling customer orders and meeting anticipated demand. 
B) ensuring that the products are assembled correctly and eliminating the causes that can lead to defects or errors in the final product. 
C) collaborating with product design engineers to develop realistic specifications for the product. 
D) providing quality-improvement training to suppliers.

Question 20

List some the most obvious impacts of the Leadership Through Quality program at Xerox.

Accepted Answer

From the initiation of Leadership Throug

The value perspective defines quality of a product on the basis of:

Which of the following is true regarding internal customers of an organization?

How do quality of design and conformance influence the profitability of an organization?

Which of the following perspectives of quality judges a product on the basis of how well the product performs its intended function?

The production of services typically requires a lower degree of customization than does manufacturing.

Which of the following is a negative impact of information technology on the customer service provided by service organizations?

Kosher's,a supermarket in Surbury,employs various strategies to provide good quality products to consumers at lower prices compared to other competing stores.This marketing strategy is most likely to influence the _____ perspective of quality.

Why is it important for organizations to internalize quality at the personal level?

A consumer electronics company introduced a new music system into the market with multiple features like built in alarm,mobile and iPod charger,radio and many more.The company is trying to influence the _____ perspective of quality by providing multiple features in a single product.

Describe the steps taken by Huawei's senior management to become the "Toyota of the telecom industry."

The value perspective of quality is most important at the _____ stage in the creation and delivery of goods and services.

Which of the following perspectives of quality considers quality to be synonymous with superiority or excellence?

The function of tool engineers in manufacturing industries is to work with product design engineers to develop realistic specifications.

Which of the following is true regarding production of services?

Which of the following perspectives of quality judges quality of a product on the basis of consistency in meeting product specifications?

Services are produced prior to consumption.

What are the basic principles of Xerox which supports its core value "We deliver quality and excellence in all we do"?

The production of services differs from manufacturing as services:

The purchasing department helps a firm in achieving quality by:

List some the most obvious impacts of the Leadership Through Quality program at Xerox.

Foundations of Quality Management

Customer Focus

Workforce Focus

Process Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Strategy and Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters

Exam 1: Introduction to Quality

The value perspective defines quality of a product on the basis of:

Which of the following is true regarding internal customers of an organization?

How do quality of design and conformance influence the profitability of an organization?

Which of the following perspectives of quality judges a product on the basis of how well the product performs its intended function?

The production of services typically requires a lower degree of customization than does manufacturing.

Which of the following is a negative impact of information technology on the customer service provided by service organizations?

Kosher's,a supermarket in Surbury,employs various strategies to provide good quality products to consumers at lower prices compared to other competing stores.This marketing strategy is most likely to influence the _____ perspective of quality.

Why is it important for organizations to internalize quality at the personal level?

A consumer electronics company introduced a new music system into the market with multiple features like built in alarm,mobile and iPod charger,radio and many more.The company is trying to influence the _____ perspective of quality by providing multiple features in a single product.

Describe the steps taken by Huawei's senior management to become the "Toyota of the telecom industry."

The value perspective of quality is most important at the _____ stage in the creation and delivery of goods and services.

Which of the following perspectives of quality considers quality to be synonymous with superiority or excellence?

The function of tool engineers in manufacturing industries is to work with product design engineers to develop realistic specifications.

Which of the following is true regarding production of services?

Which of the following perspectives of quality judges quality of a product on the basis of consistency in meeting product specifications?

Services are produced prior to consumption.

What are the basic principles of Xerox which supports its core value "We deliver quality and excellence in all we do"?

The production of services differs from manufacturing as services:

The purchasing department helps a firm in achieving quality by:

List some the most obvious impacts of the Leadership Through Quality program at Xerox.

Foundations of Quality Management

Customer Focus

Workforce Focus

Process Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Strategy and Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters