Question 1

What do today's Chinese quality systems strongly emphasize on?

Accepted Answer

Today's Chinese quality systems strongly

Question 2

The receiving department in an organization ensures that the delivered items are of the quality specified by the purchase contract.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following perspectives of quality is most likely to be meaningful to people who work in marketing because they are responsible for determining the needs and expectations of the customers?

Accepted Answer

A) User perspective 
B) Manufacturing perspective 
C) Value perspective 
D) Transcendent perspective 
A) User perspective 
B) Manufacturing perspective 
C) Value perspective 
D) Transcendent perspective

Question 4

The inspection step in manufacturing should ideally be used as a means of gathering information that can be used to improve quality of the products rather than simply to remove defective items.

Accepted Answer

A) True 
 B)False

Question 5

Instituting a strategy of quality improvement usually helps to increase short-run profitability.

Accepted Answer

A) True 
 B)False

Question 6

The ultimate purchaser of a product or service is referred to as a(n) _____.

Accepted Answer

A) supplier 
B) external customer 
C) consumer 
D) internal customer 
A) supplier 
B) external customer 
C) consumer 
D) internal customer

Question 7

Employees who embrace quality as a personal value often go beyond what they're asked or normally expected to do in order to provide extraordinary service to a customer.

Accepted Answer

A) True 
 B)False

Question 8

What led to the fall of Xerox's market share to less than 50 percent?

Accepted Answer

Several Japanese companies introduced hi

Question 9

The _____ function helps an organization in achieving quality by exposing the costs of poor quality and opportunities for reducing it.

Accepted Answer

A) marketing and sales 
B) manufacturing and assembly 
C) legal services 
D) finance and accounting 
A) marketing and sales 
B) manufacturing and assembly 
C) legal services 
D) finance and accounting

Question 10

What are the key areas in corporation health that are measured by the executive management team balanced scorecard at Huawei?

Accepted Answer

The balanced scorecard at Huaw

Question 11

Explain the significance of integrating different quality perspectives in the value chain.

Accepted Answer

Individuals in different business functi

Question 12

Customers evaluate a service primarily by the quality of the human contact.

Accepted Answer

A) True 
 B)False

Question 13

It is the responsibility of the marketing and sales department to learn about the products and product features that consumers want,and the prices they are willing to pay for those products.

Accepted Answer

A) True 
 B)False

Question 14

What was the reason for the competitive advantage of Xerox?

Accepted Answer

The Competitive advantage of X

Question 15

Which of the following perspectives of quality provides the basis for coordinating the entire value chain?

Accepted Answer

A) Customer perspective 
B) User perspective 
C) Transcendent perspective 
D) Value perspective 
A) Customer perspective 
B) User perspective 
C) Transcendent perspective 
D) Value perspective

Question 16

What are the key components of Xerox's Lean Six Sigma?

Accepted Answer

The key components of Xerox? 's Lean Six

Question 17

Which of the following is true regarding the six-sigma approach to quality improvement?

Accepted Answer

A) It does not address problems involving cost reduction and efficiency. 
B) It integrates many traditional quality improvement tools and techniques that have been tested and validated over the years,with a bottom-line and strategic orientation. 
C) It become less effective in addressing problems related to quality and efficiency if the six sigma tools are combined with lean tools from the Toyota production system. 
D) It focuses entirely on the training and education of managers and not the front-line employees and the technical staff in the organization. 
A) It does not address problems involving cost reduction and efficiency. 
B) It integrates many traditional quality improvement tools and techniques that have been tested and validated over the years,with a bottom-line and strategic orientation. 
C) It become less effective in addressing problems related to quality and efficiency if the six sigma tools are combined with lean tools from the Toyota production system. 
D) It focuses entirely on the training and education of managers and not the front-line employees and the technical staff in the organization.

Question 18

The Six Sigma approach for quality improvement requires increased levels of training and education for both managers and front-line employees.

Accepted Answer

A) True 
 B)False

Question 19

Inspection was the primary means of quality control during the first half of the twentieth century.

Accepted Answer

A) True 
 B)False

Question 20

The concept of total quality is defined as a(n):

Accepted Answer

A) customer-focused,results-oriented approach to business improvement that integrates many traditional quality improvement tools and techniques with a bottom-line and strategic orientation. 
B) people-focused management system that aims at continual increase in customer satisfaction at continually lower real cost. 
C) structured approach to organizational management that is used to prioritize and select projects that have high benefits relative to the effort involved in accomplishing them. 
D) integrated approach to organizational performance management that results in lower consumption of resources. 
A) customer-focused,results-oriented approach to business improvement that integrates many traditional quality improvement tools and techniques with a bottom-line and strategic orientation. 
B) people-focused management system that aims at continual increase in customer satisfaction at continually lower real cost. 
C) structured approach to organizational management that is used to prioritize and select projects that have high benefits relative to the effort involved in accomplishing them. 
D) integrated approach to organizational performance management that results in lower consumption of resources.

What do today's Chinese quality systems strongly emphasize on?

The receiving department in an organization ensures that the delivered items are of the quality specified by the purchase contract.

Which of the following perspectives of quality is most likely to be meaningful to people who work in marketing because they are responsible for determining the needs and expectations of the customers?

The inspection step in manufacturing should ideally be used as a means of gathering information that can be used to improve quality of the products rather than simply to remove defective items.

Instituting a strategy of quality improvement usually helps to increase short-run profitability.

The ultimate purchaser of a product or service is referred to as a(n) _____.

Employees who embrace quality as a personal value often go beyond what they're asked or normally expected to do in order to provide extraordinary service to a customer.

What led to the fall of Xerox's market share to less than 50 percent?

The _____ function helps an organization in achieving quality by exposing the costs of poor quality and opportunities for reducing it.

What are the key areas in corporation health that are measured by the executive management team balanced scorecard at Huawei?

Explain the significance of integrating different quality perspectives in the value chain.

Customers evaluate a service primarily by the quality of the human contact.

It is the responsibility of the marketing and sales department to learn about the products and product features that consumers want,and the prices they are willing to pay for those products.

What was the reason for the competitive advantage of Xerox?

Which of the following perspectives of quality provides the basis for coordinating the entire value chain?

What are the key components of Xerox's Lean Six Sigma?

Which of the following is true regarding the six-sigma approach to quality improvement?

The Six Sigma approach for quality improvement requires increased levels of training and education for both managers and front-line employees.

Inspection was the primary means of quality control during the first half of the twentieth century.

The concept of total quality is defined as a(n):

Foundations of Quality Management

Customer Focus

Workforce Focus

Process Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Strategy and Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters

Exam 1: Introduction to Quality

What do today's Chinese quality systems strongly emphasize on?

The receiving department in an organization ensures that the delivered items are of the quality specified by the purchase contract.

Which of the following perspectives of quality is most likely to be meaningful to people who work in marketing because they are responsible for determining the needs and expectations of the customers?

The inspection step in manufacturing should ideally be used as a means of gathering information that can be used to improve quality of the products rather than simply to remove defective items.

Instituting a strategy of quality improvement usually helps to increase short-run profitability.

The ultimate purchaser of a product or service is referred to as a(n) _____.

Employees who embrace quality as a personal value often go beyond what they're asked or normally expected to do in order to provide extraordinary service to a customer.

What led to the fall of Xerox's market share to less than 50 percent?

The _____ function helps an organization in achieving quality by exposing the costs of poor quality and opportunities for reducing it.

What are the key areas in corporation health that are measured by the executive management team balanced scorecard at Huawei?

Explain the significance of integrating different quality perspectives in the value chain.

Customers evaluate a service primarily by the quality of the human contact.

It is the responsibility of the marketing and sales department to learn about the products and product features that consumers want,and the prices they are willing to pay for those products.

What was the reason for the competitive advantage of Xerox?

Which of the following perspectives of quality provides the basis for coordinating the entire value chain?

What are the key components of Xerox's Lean Six Sigma?

Which of the following is true regarding the six-sigma approach to quality improvement?

The Six Sigma approach for quality improvement requires increased levels of training and education for both managers and front-line employees.

Inspection was the primary means of quality control during the first half of the twentieth century.

The concept of total quality is defined as a(n):

Foundations of Quality Management

Customer Focus

Workforce Focus

Process Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Strategy and Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters