Question 1

The term "management challenges" refers to those pressures that exert a decisive influence on an organization's likelihood of future success.

Accepted Answer

A) True 
 B)False

Question 2

_____ set an organization's longer-term directions and guide resource allocation decisions.

Accepted Answer

A) Management values 
B) Strategic objectives 
C) Core competencies 
D) Workforce management principles 
A) Management values 
B) Strategic objectives 
C) Core competencies 
D) Workforce management principles

Question 3

A _____ statement articulates the basic characteristics that shape an organization's view of the future and its strategy.

Accepted Answer

A) value 
B) mission 
C) vision 
D) leadership 
A) value 
B) mission 
C) vision 
D) leadership

Question 4

Which of the following is a proper description of a tree diagram?

Accepted Answer

A) A tool for organizing a large number of ideas,opinions,and facts relating to a broad problem or subject area 
B) A method for mapping out every conceivable event and contingency that can occur when moving from a problem statement to possible solutions 
C) A tool to take data and arrange them to display quantitative relationships among variables to make them more easily understood and analyzed 
D) A tool to map out the paths and tasks necessary to complete a specific project or reach a specified goal 
A) A tool for organizing a large number of ideas,opinions,and facts relating to a broad problem or subject area 
B) A method for mapping out every conceivable event and contingency that can occur when moving from a problem statement to possible solutions 
C) A tool to take data and arrange them to display quantitative relationships among variables to make them more easily understood and analyzed 
D) A tool to map out the paths and tasks necessary to complete a specific project or reach a specified goal

Question 5

_____ coordinate the internal work processes and the external resources necessary to develop,produce,and deliver products and services to customers and to succeed in the marketplace.

Accepted Answer

A) Work systems 
B) Operations scheduling systems 
C) Organizational charts 
D) Personnel management systems 
A) Work systems 
B) Operations scheduling systems 
C) Organizational charts 
D) Personnel management systems

Question 6

A firm purchasing a key supplier to strengthen its value chain is an example of _____.

Accepted Answer

A) collaboration 
B) outsourcing 
C) vertical integration 
D) unrelated diversification 
A) collaboration 
B) outsourcing 
C) vertical integration 
D) unrelated diversification

Question 7

In many cases,the decision to vertically integrate is based solely on costs without considering the impact on other business priorities.

Accepted Answer

A) True 
 B)False

Question 8

Why are action plans important in strategy deployment?

Accepted Answer

Action plan development represents the c

Question 9

The Seven Management and Planning Tools had their roots in post-World War II operations research developments in Japan,but were combined and refined by several U.S.companies over the past several decades as part of their planning processes.

Accepted Answer

A) True 
 B)False

Question 10

Mission is the pattern of decisions that determines and reveals an organization's goals,policies,and plans to meet the needs of its stakeholders.

Accepted Answer

A) True 
 B)False

Question 11

Discuss the strategic planning process used by Cigna.

Accepted Answer

Strategic planning is an absolute necess

Question 12

What is Branch-Smith Printing Division's vision statement?

Accepted Answer

A) The objective of the Branch-Smith Printing Division is to provide expert solutions for publishers. 
B) Branch-Smith Printing will seek to continuously improve results for all stakeholders through the application of its Innovating Excellence Process. 
C) Our single focus will continue to be helping customers all over the world succeed in their businesses. 
D) Market leading business results through an expert team providing turnkey solutions to customer partners. 
A) The objective of the Branch-Smith Printing Division is to provide expert solutions for publishers. 
B) Branch-Smith Printing will seek to continuously improve results for all stakeholders through the application of its Innovating Excellence Process. 
C) Our single focus will continue to be helping customers all over the world succeed in their businesses. 
D) Market leading business results through an expert team providing turnkey solutions to customer partners.

Question 13

Decisions about work systems are _____.

Accepted Answer

A) operational 
B) strategic 
C) customer-focused 
D) administrative 
A) operational 
B) strategic 
C) customer-focused 
D) administrative

Question 14

Japanese firms introduced a newer deployment process adapted by Japanese and American companies known as _____.

Accepted Answer

A) SWOT 
B) hoshin planning 
C) management by exception 
D) management by objectives 
A) SWOT 
B) hoshin planning 
C) management by exception 
D) management by objectives

Question 15

In line and staff organizations,staff departments carry out the functions of marketing,finance,and production for the organization.

Accepted Answer

A) True 
 B)False

Question 16

The major drawback of the matrix-type organization is that it:

Accepted Answer

A) can be used only for project work. 
B) requires split loyalty. 
C) decreases the efficiency of personnel use. 
D) decreases the coordination in a project work. 
A) can be used only for project work. 
B) requires split loyalty. 
C) decreases the efficiency of personnel use. 
D) decreases the coordination in a project work.

Question 17

Mission statements typically include details of resource commitments and time horizons for their accomplishment.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is a key challenge of the U.S.health care marketplace?

Accepted Answer

A) A shift away from value-based models of health care toward a performance-based system 
B) Rising consumer expectations curtailed by greater transparency of quality 
C) The decreasing number of Americans who use emergency rooms for primary care because they lack health insurance 
D) Demographic changes that necessitate the need for more care availability 
A) A shift away from value-based models of health care toward a performance-based system 
B) Rising consumer expectations curtailed by greater transparency of quality 
C) The decreasing number of Americans who use emergency rooms for primary care because they lack health insurance 
D) Demographic changes that necessitate the need for more care availability

Question 19

Process decision program charts are spreadsheets that graphically display relationships between ideas,activities,or other dimensions in such a way as to provide logical connecting points between each item.

Accepted Answer

A) True 
 B)False

Question 20

What is the mission statement of Branch-Smith Printing Division?

Accepted Answer

A) To provide expert solutions for publishers 
B) To market leading business results through an expert team providing turnkey solutions to customer partners 
C) To continuously improve results for all stakeholders through the application of its Innovating Excellence Process 
D) To become the industry leader and achieve superior growth and market share 
A) To provide expert solutions for publishers 
B) To market leading business results through an expert team providing turnkey solutions to customer partners 
C) To continuously improve results for all stakeholders through the application of its Innovating Excellence Process 
D) To become the industry leader and achieve superior growth and market share

The term "management challenges" refers to those pressures that exert a decisive influence on an organization's likelihood of future success.

_____ set an organization's longer-term directions and guide resource allocation decisions.

A _____ statement articulates the basic characteristics that shape an organization's view of the future and its strategy.

Which of the following is a proper description of a tree diagram?

_____ coordinate the internal work processes and the external resources necessary to develop,produce,and deliver products and services to customers and to succeed in the marketplace.

A firm purchasing a key supplier to strengthen its value chain is an example of _____.

In many cases,the decision to vertically integrate is based solely on costs without considering the impact on other business priorities.

Why are action plans important in strategy deployment?

The Seven Management and Planning Tools had their roots in post-World War II operations research developments in Japan,but were combined and refined by several U.S.companies over the past several decades as part of their planning processes.

Mission is the pattern of decisions that determines and reveals an organization's goals,policies,and plans to meet the needs of its stakeholders.

Discuss the strategic planning process used by Cigna.

What is Branch-Smith Printing Division's vision statement?

Decisions about work systems are _____.

Japanese firms introduced a newer deployment process adapted by Japanese and American companies known as _____.

In line and staff organizations,staff departments carry out the functions of marketing,finance,and production for the organization.

The major drawback of the matrix-type organization is that it:

Mission statements typically include details of resource commitments and time horizons for their accomplishment.

Which of the following is a key challenge of the U.S.health care marketplace?

Process decision program charts are spreadsheets that graphically display relationships between ideas,activities,or other dimensions in such a way as to provide logical connecting points between each item.

What is the mission statement of Branch-Smith Printing Division?

Introduction to Quality

Foundations of Quality Management

Customer Focus

Workforce Focus

Process Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters

Exam 11: Strategy and Performance Excellence

The term "management challenges" refers to those pressures that exert a decisive influence on an organization's likelihood of future success.

_____ set an organization's longer-term directions and guide resource allocation decisions.

A _____ statement articulates the basic characteristics that shape an organization's view of the future and its strategy.

Which of the following is a proper description of a tree diagram?

_____ coordinate the internal work processes and the external resources necessary to develop,produce,and deliver products and services to customers and to succeed in the marketplace.

A firm purchasing a key supplier to strengthen its value chain is an example of _____.

In many cases,the decision to vertically integrate is based solely on costs without considering the impact on other business priorities.

Why are action plans important in strategy deployment?

The Seven Management and Planning Tools had their roots in post-World War II operations research developments in Japan,but were combined and refined by several U.S.companies over the past several decades as part of their planning processes.

Mission is the pattern of decisions that determines and reveals an organization's goals,policies,and plans to meet the needs of its stakeholders.

Discuss the strategic planning process used by Cigna.

What is Branch-Smith Printing Division's vision statement?

Decisions about work systems are _____.

Japanese firms introduced a newer deployment process adapted by Japanese and American companies known as _____.

In line and staff organizations,staff departments carry out the functions of marketing,finance,and production for the organization.

The major drawback of the matrix-type organization is that it:

Mission statements typically include details of resource commitments and time horizons for their accomplishment.

Which of the following is a key challenge of the U.S.health care marketplace?

Process decision program charts are spreadsheets that graphically display relationships between ideas,activities,or other dimensions in such a way as to provide logical connecting points between each item.

What is the mission statement of Branch-Smith Printing Division?

Introduction to Quality

Foundations of Quality Management

Customer Focus

Workforce Focus

Process Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters