Question 1

In the context of the organization,which of the following is a factor that affects how work is organized?

Accepted Answer

A) Suppliers and partners 
B) Competitiveness 
C) Unionization of personnel 
D) Customer influences 
A) Suppliers and partners 
B) Competitiveness 
C) Unionization of personnel 
D) Customer influences

Question 2

A key role of strategic planning is to align work processes and learning initiatives with an organization's strategic directions.

Accepted Answer

A) True 
 B)False

Question 3

What are core competencies? Describe its characteristics.

Accepted Answer

Core competencies refer to an organizati

Question 4

Core competencies may involve technology expertise,unique service offerings,a marketplace niche,or a particular business acumen.

Accepted Answer

A) True 
 B)False

Question 5

Traditional organizations tend to develop structures that help them to maintain flexibility.

Accepted Answer

A) True 
 B)False

Question 6

What simple fact could help explain the rapid growth,holistic use,and impressive results of Six Sigma at Cigna?

Accepted Answer

At Cigna Corp. ,a 28,000-employee provid

Question 7

According to the policy deployment process diagram,a catchball situation occurs between the _____ stage and the _____ stage.

Accepted Answer

A) corporate vision; long-term objectives 
B) long-term objectives; midterm objectives 
C) short-term objectives; policy deployment plan 
D) policy deployment plan; plan approval 
A) corporate vision; long-term objectives 
B) long-term objectives; midterm objectives 
C) short-term objectives; policy deployment plan 
D) policy deployment plan; plan approval

Question 8

_____ is the process by which certain business functions are acquired and consolidated within a firm.

Accepted Answer

A) Acquisition 
B) Outsourcing 
C) Collaboration 
D) Vertical integration 
A) Acquisition 
B) Outsourcing 
C) Collaboration 
D) Vertical integration

Question 9

In Cigna's Holistic Six Sigma Model,_____ solves root cause problems to optimize existing processes.

Accepted Answer

A) hoshin kanri 
B) kaizen 
C) DMAIC 
D) DFSS 
A) hoshin kanri 
B) kaizen 
C) DMAIC 
D) DFSS

Question 10

A _____ might include a definition of products and services an organization provides,technologies used to provide these products and services,types of markets,important customer needs,and distinctive competencies or the expertise that sets the firm apart from others.

Accepted Answer

A) mission statement 
B) strategy roadmap 
C) value statement 
D) leadership statement 
A) mission statement 
B) strategy roadmap 
C) value statement 
D) leadership statement

Question 11

The _____ organization is the most prevalent type of structure for medium-sized to large firms.

Accepted Answer

A) line 
B) line and staff 
C) staff 
D) matrix 
A) line 
B) line and staff 
C) staff 
D) matrix

Question 12

Which of the following is true of the policy deployment process?

Accepted Answer

A) The supervisory level has the primary responsibility of actively participating in generating strategies and action plans to attain a vision. 
B) At the top management level,progressively more detailed and concrete means to accomplish the objectives are determined. 
C) Employees negotiate the final short-term objectives with the implementation teams. 
D) Middle management negotiates with senior management regarding the objectives that will achieve the strategies. 
A) The supervisory level has the primary responsibility of actively participating in generating strategies and action plans to attain a vision. 
B) At the top management level,progressively more detailed and concrete means to accomplish the objectives are determined. 
C) Employees negotiate the final short-term objectives with the implementation teams. 
D) Middle management negotiates with senior management regarding the objectives that will achieve the strategies.

Question 13

The goal of _____ is to envision the future for purposes of decision making and resource allocation.

Accepted Answer

A) environmental assessment 
B) strategy development 
C) work systems 
D) core competencies 
A) environmental assessment 
B) strategy development 
C) work systems 
D) core competencies

Question 14

An organization chart shows the _____ of the formal organization.

Accepted Answer

A) business model 
B) apparent structure 
C) competitive position 
D) workforce distribution 
A) business model 
B) apparent structure 
C) competitive position 
D) workforce distribution

Question 15

In Cigna's Holistic Six Sigma Model,tactical execution through _____ refers to an accelerated process streamlining event.

Accepted Answer

A) kaizen 
B) hoshin kanri 
C) DMAIC 
D) DFSS 
A) kaizen 
B) hoshin kanri 
C) DMAIC 
D) DFSS

Question 16

An interrelationship digraph shows that every idea can be logically linked with more than one other idea at a time,and allows for "linear thinking" rather than "lateral thinking."

Accepted Answer

A) True 
 B)False

Question 17

An iterative process in which employees at the lower level in the organization ask what senior management can do,what they need,and what conflicts may arise can avoid many of the implementation problems that managers typically face.

Accepted Answer

A) True 
 B)False

Question 18

Strategic planning is the process of envisioning the organization's future and developing the necessary goals,objectives,and action plans to achieve that future.

Accepted Answer

A) True 
 B)False

Question 19

What are the factors that affect how work is organized in the context of an organization?

Accepted Answer

Several factors having to do with the co

Question 20

Which of the following is an advantage of the matrix type of organizations?

Accepted Answer

A) It is a one-size-fits-all quality organization. 
B) It improves the efficiency of personnel use. 
C) The division of loyalty is especially advantageous in a quality assurance area. 
D) It is especially suited for small and medium firms. 
A) It is a one-size-fits-all quality organization. 
B) It improves the efficiency of personnel use. 
C) The division of loyalty is especially advantageous in a quality assurance area. 
D) It is especially suited for small and medium firms.

In the context of the organization,which of the following is a factor that affects how work is organized?

A key role of strategic planning is to align work processes and learning initiatives with an organization's strategic directions.

What are core competencies? Describe its characteristics.

Core competencies may involve technology expertise,unique service offerings,a marketplace niche,or a particular business acumen.

Traditional organizations tend to develop structures that help them to maintain flexibility.

What simple fact could help explain the rapid growth,holistic use,and impressive results of Six Sigma at Cigna?

According to the policy deployment process diagram,a catchball situation occurs between the _ stage and the _ stage.

_____ is the process by which certain business functions are acquired and consolidated within a firm.

In Cigna's Holistic Six Sigma Model,_____ solves root cause problems to optimize existing processes.

A _____ might include a definition of products and services an organization provides,technologies used to provide these products and services,types of markets,important customer needs,and distinctive competencies or the expertise that sets the firm apart from others.

The _____ organization is the most prevalent type of structure for medium-sized to large firms.

Which of the following is true of the policy deployment process?

The goal of _____ is to envision the future for purposes of decision making and resource allocation.

An organization chart shows the _____ of the formal organization.

In Cigna's Holistic Six Sigma Model,tactical execution through _____ refers to an accelerated process streamlining event.

An interrelationship digraph shows that every idea can be logically linked with more than one other idea at a time,and allows for "linear thinking" rather than "lateral thinking."

An iterative process in which employees at the lower level in the organization ask what senior management can do,what they need,and what conflicts may arise can avoid many of the implementation problems that managers typically face.

Strategic planning is the process of envisioning the organization's future and developing the necessary goals,objectives,and action plans to achieve that future.

What are the factors that affect how work is organized in the context of an organization?

Which of the following is an advantage of the matrix type of organizations?

Introduction to Quality

Foundations of Quality Management

Customer Focus

Workforce Focus

Process Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters

Exam 11: Strategy and Performance Excellence

In the context of the organization,which of the following is a factor that affects how work is organized?

A key role of strategic planning is to align work processes and learning initiatives with an organization's strategic directions.

What are core competencies? Describe its characteristics.

Core competencies may involve technology expertise,unique service offerings,a marketplace niche,or a particular business acumen.

Traditional organizations tend to develop structures that help them to maintain flexibility.

What simple fact could help explain the rapid growth,holistic use,and impressive results of Six Sigma at Cigna?

According to the policy deployment process diagram,a catchball situation occurs between the _____ stage and the _____ stage.

_____ is the process by which certain business functions are acquired and consolidated within a firm.

In Cigna's Holistic Six Sigma Model,_____ solves root cause problems to optimize existing processes.

A _____ might include a definition of products and services an organization provides,technologies used to provide these products and services,types of markets,important customer needs,and distinctive competencies or the expertise that sets the firm apart from others.

The _____ organization is the most prevalent type of structure for medium-sized to large firms.

Which of the following is true of the policy deployment process?

The goal of _____ is to envision the future for purposes of decision making and resource allocation.

An organization chart shows the _____ of the formal organization.

In Cigna's Holistic Six Sigma Model,tactical execution through _____ refers to an accelerated process streamlining event.

An interrelationship digraph shows that every idea can be logically linked with more than one other idea at a time,and allows for "linear thinking" rather than "lateral thinking."

An iterative process in which employees at the lower level in the organization ask what senior management can do,what they need,and what conflicts may arise can avoid many of the implementation problems that managers typically face.

Strategic planning is the process of envisioning the organization's future and developing the necessary goals,objectives,and action plans to achieve that future.

What are the factors that affect how work is organized in the context of an organization?

Which of the following is an advantage of the matrix type of organizations?

Introduction to Quality

Foundations of Quality Management

Customer Focus

Workforce Focus

Process Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters

According to the policy deployment process diagram,a catchball situation occurs between the _ stage and the _ stage.