Exam 11: Strategy and Performance Excellence

What is the strategic planning process of Branch-Smith Printing Division?

In the policy deployment process,the _____ forms the basis for shorter-term planning.

_____ is essentially a quality-based approach to executing a strategy by ensuring that all employees understand the business direction and are working according to a plan to make the vision a reality.

The second group of questions in the Baldrige Organizational Profile is listed under the heading "Organizational Environment."

An organization must address certain key practices to achieve a strategic focus on performance excellence.Which of the following is NOT one of them?

The term "_____" refers to those pressures that exert a decisive influence on an organization's likelihood of future success.

A strategy is a pattern or plan that integrates an organization's major goals,policies,and action sequences into a cohesive whole.

In the policy deployment process,employees negotiate with management the performance measures that are used to indicate progress toward accomplishing the objectives.

Essentially,strategy deployment links the _____,who focus on "doing the right thing," with the _____,whose focus is on "doing things right."

Gary Hamel and C.K.Prahalad suggested that a core competency meets three conditions.Which of the following is NOT one of them?

The challenges of the huge cost of care and quality of care facing the U.S.health care industry have led Cigna managers to wonder whether they could extend its improvement methodology to the industry as a whole.What are some of the key challenges in the U.S.health care marketplace?

Outsourcing refers to the practice of transferring the operations of a business function to an outside supplier.

When Six Sigma was launched at Cigna,leadership made it clear the approach would _____.

The use of arrow diagramming has generally been confined to technical experts.

Which of the following is NOT considered in strategic human resource plans?

What are the Seven Management and Planning Tools?

Effective implementation of a strategy is achieved through action plans.This is called _____.

In the line and staff form of organization structure,quality managers and inspectors may take on the role of guardians of quality.