Exam 14: Building and Sustaining Quality and Performance Excellence

How does linking strategic goals to each employee via the performance planning and development (PPD) process help the employees of Veridian Homes?

Which of the following stages of the Baldrige roadmap marks the transition from the singular focus on change through projects,however well executed,to systematic evaluation and improvement of leadership approaches?

What are the five key behaviors as suggested by Juran and others,to develop a positive quality culture?

List the six stages of a quality life cycle.

Process changes within an organization are the ones that impact the organization's culture the most rapidly.

How did Six Sigma Plus originate?

Which of the following is true about the stage 4 of the Baldrige roadmap to performance excellence?

Managers must take a positive approach to self-assessment findings,no matter how unpleasant they might appear.

Impatient managers often seek immediate results by adopting off-the-shelf quality programs and practices,or by imitating other successful organizations.

Strategic change is confined to a particular unit,division,or function while process change motivates organization-wide changes in behavior.

A major benefit of Baldrige is that it naturally provides a framework for organizational learning and,therefore,helps to enhance and sustain an organization,no matter what its current level of maturity.

List the performance improvements that resulted from Veridian's quality initiatives.

_____ is the ability to address current needs and have the agility and management skills and structure within an organization to prepare successfully for the future.

Which of the following is reflected in benchmarking practices?

Which of the following phases of the Baldrige roadmap is characterized by action on the feedback,usually by incorporating it into the strategic planning process?

What are the three basic steps of an organizational change process?

Learning organizations have become skilled in creating,acquiring,and transferring knowledge and in modifying the behavior of their employees and other contributors to their enterprises.

Which of the following concepts and assumptions are included in GE's virtuous teaching cycle?

In times of change,organizational learning benefits more from _____ leadership.

As the firm grows,the process of creating and disseminating the desired culture tends to become increasingly easy because the entrepreneur is no longer involved in the day-to-day activities of the organization.