Exam 14: Building and Sustaining Quality and Performance Excellence

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Describe the TPM Master Six Sigma certification offered by Honeywell International to its employees.

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For quality and performance excellence to truly succeed in an organization,it must define and drive the culture of the organization.

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Which of the following stages of the Baldrige roadmap can be rightly called the "sustaining" phase?

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With respect to American Express's change process,which of the following steps answer the question "How are we going to manage the effort on an ongoing basis?"

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The Six Sigma certification given to a Honeywell International employee with working knowledge of Six Sigma Plus methodology and tools,who is a highly skilled Six Sigma Plus expert,has completed four weeks of classroom learning,and over the course of four to six months,demonstrated mastery of the tools through the completion of a major process improvement project is a:

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Which of the following is true about the stage 1 of the Baldrige roadmap to performance excellence?

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Culture is driven by:

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Name the two companies that merged to form Veridian Homes.

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Which of the following is true about the stage 3 of the Baldrige roadmap to performance excellence?

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What is the structure and systems employed from a strategic and operational mindset by Veridian Homes to achieve its goal of promoting and coordinating quality throughout the company?

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With respect to the six stages of a quality life cycle,the implementation stage of a new quality initiative is called:

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With respect to the six stages of a quality life cycle,in which of the following stages is quality strategically aligned and deployed across the organization?

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What is the goal of Veridian Homes?

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The managers of small organizations and non-profits are wrapped up in entrepreneurial activities that typically focus on sales strategies and market growth,day-to-day cash flow problems,and routine fire fighting.

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In viewing the three core principles of TQ,a focus on customers is clearly vital to small enterprises.

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Organizational changes result from strategy development and its implementation.

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Which of the following companies merge with Honeywell in 1999 to form Honeywell International?

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