Exam 14: Building and Sustaining Quality and Performance Excellence

In times of change,organizational learning benefits more from transactional leadership.

_____ is an organization's value system and its collection of guiding principles.

The Six Sigma program provides two simple instruments called Are We Making Progress?

When organizational learning processes serve to refresh and reinforce current learning,_____ leadership is best suited.

Sustainability requires continual learning.

The Six Sigma certification given to a Honeywell International employee working knowledge of Six Sigma Plus methodology and tools,who has completed training and a project to drive high-impact business results is:

In which of the following stages of the Baldrige roadmap,visionary leaders recognize the inherent limitations of a project-based approach to performance improvement?

Transferring knowledge quickly and efficiently throughout the organization is the basis for modern knowledge management practices.

The key to developing learning organizations is effective leadership.

A well-aligned organization has its processes focused on achieving a shared vision and strategy.

Welch's process for continuous learning led to the discovery that business must automate first,then simplify best practices that have been designed for robust performance in the face of variation in business conditions.

With respect to American Express's change process,which of the following steps answer the question "What needs to happen to make the change work?"

Which of the following is true about the stage 0 of the Baldrige roadmap to performance excellence?

All organizations must take the one best route to quality and performance excellence,which is Six Sigma.

A process focus is not a necessary prerequisite for the effective implementation of Six Sigma within an organization.

Within GE,Six Sigma includes a diverse population of technical and nontechnical people,managers,and others from key business areas who work together as a team to attack a problem using the _____ approach.

With respect to the six stages of a quality life cycle,in which of the following stages is an existing quality initiative refocused and given new resources?

Describe the ABM Expert Six Sigma certification offered by Honeywell International to its employees.

With respect to the six stages of a quality life cycle,in which of the following stages has quality not been strategically driven or aligned?

List a few characteristics of small firms that adversely affect the implementation of TQ principles.