Exam 2: Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills
A method of group decision making where group members bargain and negotiate to reach a middle ground is known as consensus.
False
Describe five reasons that organizations are developing groups and teams.
Students will select five of the following and answers will vary.
1)Better decisions: Because group and team members have different expertise and perspectives, decisions are generally more accurate and effective.
2)Faster response: Small groups and teams can act rapidly when action is necessary to respond to competition or to solve a problem.
3)Increased productivity: Team members tend to be closer to the action and to the customer, allowing them to see opportunities for improving efficiencies, which leads to greater productivity.
4)Greater "buy-in": When group or team members are part of the decision-making process, they are generally more committed to the solution and are more willing to support it.
5)Less resistance to change: People who have input into making decisions are less hostile, less aggressive, and less resistant to change.
6)Improved employee morale: When teams are successful, personal satisfaction and job morale increase.
7)Reduced risks: A group or team member's individual risk is reduced because responsibility for a decision is diffused among all group or team members.
____________________ skills include competencies such as listening proficiency, nonverbal behavior, and etiquette expertise.
Soft
A committee has been formed to rewrite the company's mission statement.The committee members are just starting to get to know one another and are attempting to bond.What phase of team development are they experiencing?
When your department head Ms.Kruse arranges chairs informally in a circle during a meeting, what kind of message is she sending?
One of the simplest collaboration tools is ____________________ (also called teleconferencing)in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone.
Tracey is planning a meeting to develop a new procedure for handling employee grievances.How many participants should she invite?
Teams should strive to achieve groupthink to ensure that all team members agree.
Devon is responsible for planning a virtual meeting.What should he do before the meeting takes place to ensure that it is productive?
Some teams never reach the final stage of team development of performing.
In the workplace you are more likely to be taken seriously and more likely to be promoted if you look and sound professional.
Organizations form teams because teams are able to respond faster, demonstrate increased productivity, and
Teams may reach a decision by ____________________, which requires that discussion continues until all members have aired their opinions and, ultimately, agree.
Which of the following is not a form of nonverbal communication?
When communicating with coworkers and acquaintances, North Americans generally keep a distance of between 0 and 1 1/2 feet.
In the workplace it is important to respect coworkers' space by minimizing speakerphone use and avoiding the use of heavy perfumes or colognes.
When following the six-step pattern for dealing with conflict, the first thing you should do is look for common ground.
If you are an entry-level employee, you will probably be most concerned with listening to superiors.
A meeting ____________________, which is distributed in advance of a meeting, lists date and place of the meeting, start time and end time, topics to be discussed, time allocated to each topic, and any premeeting preparation expected of participants.
Hannah has just been appointed to a committee and wants to be a positive member.Which of the following is the best advice you can give her?
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