Exam 4: Planning Business Messages

Kenna is part of a team that will be preparing a presentation to a potential client about her company's services.What will her team likely do the first time they meet?

Which of the following sentences does not show gender bias?

You must schedule a meeting with team members located in various countries.The best communication channel to use when group interaction is important but group members are geographically dispersed is a

Which of the following statements about the 3-x-3 writing process is most accurate?

When choosing the best channel for your message, you should consider the importance of the message, the necessity of a permanent record, the cost of the channel, the degree of formality desired, the confidentiality and sensitivity of the message, and

Race, ethnicity, and age should never be mentioned in business writing.

You are in charge of preparing a sales brochure and must profile your audience.What question should you ask to profile your primary audience?

A secondary purpose of business messages is to promote ____________________ so that you and your organization look good in the eyes of your audience.

In Lisbeth's new job, she will be writing many professional business messages.What is the best advice you can give her?

Business messages that persuade sell products, convince managers, motivate employees, and win over customers.

Giorgio is writing an e-mail message to a customer to tell him that the customer's order has been shipped.His primary purpose is to

You will be pleased to know that your application has been approved is an example of the ____________________ view.

Courts are more likely to allow fair use for educational purposes than for commercial ventures.

They hired a female attorney for their class-action suit is an example of a sentence that shows ____________________ bias.

Business communicators can protect themselves and avoid litigation by knowing what is legal and by adapting their language accordingly.

The primary purpose of messages that explain procedures, announce meetings, answer questions, or transmit findings is to

Jonathan is starting his first full-time job after graduating from college, and he wants to sound conversational but professional on the job.What is the best advice you can give him?

The primary purposes for sending business messages are typically to persuade and to ____________________.

Collaborative writing is especially important for documents that require the expertise or consensus of many people.

Because of budget cutbacks, you must lay off your receptionist.What is the best way for you to deliver this message?