Question 1

Monica will be traveling to Chile on business and wants to achieve intercultural competence while there.What is the best advice you can give her?

Accepted Answer

A)  Judgmental feedback is appreciated more than descriptive feedback in most cultures. 
B)  When interacting with businesspeople from other cultures, it's best to take the lead. 
C)  Show supportiveness with head nods, eye contact, facial expressions, and physical proximity. 
D)  Use gestures often and freely to attempt to communicate nonverbally. 
A)  Judgmental feedback is appreciated more than descriptive feedback in most cultures. 
B)  When interacting with businesspeople from other cultures, it's best to take the lead. 
C)  Show supportiveness with head nods, eye contact, facial expressions, and physical proximity. 
D)  Use gestures often and freely to attempt to communicate nonverbally. C

Question 2

Tamika's family always celebrates Thanksgiving Day with a meal centered on turkey and dressing.These menu items are visible symbols of Tamika's cultural background.

Accepted Answer

A) True 
 B)False  True

Question 3

James was hired as a sales rep for a multinational company and will be selling products around the world.He should learn and use the metric system.

Accepted Answer

A) True 
 B)False  True

Question 4

What is the best advice for citing numbers when writing letters to businesspeople in other cultures?

Accepted Answer

A)  Write all numbers in word form. 
B)  Use figures to express the month of the year. 
C)  Always convert dollar figures into local currency. 
D)  Do all of these choices. 
A)  Write all numbers in word form. 
B)  Use figures to express the month of the year. 
C)  Always convert dollar figures into local currency. 
D)  Do all of these choices.

Question 5

Which of the following is the best advice for writing letters to intercultural audiences?

Accepted Answer

A)  Always use a direct approach to make your letters as clear as possible. 
B)  Use your own format and style so that all your letters are consistent. 
C)  Send letters to lower-ranking employees to avoid offending higher-ranking employees. 
D)  Replace two-word verbs such as put off with clear single words such as delay. 
A)  Always use a direct approach to make your letters as clear as possible. 
B)  Use your own format and style so that all your letters are consistent. 
C)  Send letters to lower-ranking employees to avoid offending higher-ranking employees. 
D)  Replace two-word verbs such as put off with clear single words such as delay.

Question 6

Which of the following is the most accurate statement about the globalization of markets?

Accepted Answer

A)  Although market borders are blurring, it is still easy to determine the nationality of companies. 
B)  China and India have become less fearful about foreign investment and free trade, creating huge markets with which to conduct business. 
C)  Doing business beyond borders is still extremely rare. 
D)  Because the United States dominates the world economy, American companies have no need to adapt to other cultures. 
A)  Although market borders are blurring, it is still easy to determine the nationality of companies. 
B)  China and India have become less fearful about foreign investment and free trade, creating huge markets with which to conduct business. 
C)  Doing business beyond borders is still extremely rare. 
D)  Because the United States dominates the world economy, American companies have no need to adapt to other cultures.

Question 7

According to Transparency International, what is the most corrupt country in the world?

Accepted Answer

A)  United States 
B)  Iraq 
C)  Mexico 
D)  China 
A)  United States 
B)  Iraq 
C)  Mexico 
D)  China

Question 8

The belief that one's own race is superior is known as

Accepted Answer

A)  prototyping. 
B)  stereotyping. 
C)  ethnocentrism. 
D)  prejudice. 
A)  prototyping. 
B)  stereotyping. 
C)  ethnocentrism. 
D)  prejudice.

Question 9

U.S.businesses and those of other countries are seeking to expand around the world for many reasons.Which of the following is not one of those reasons?

Accepted Answer

A)  Passage of favorable trade agreements 
B)  Development of new transportation and information technology 
C)  An increase in underdeveloped countries 
D)  Maturing domestic markets 
A)  Passage of favorable trade agreements 
B)  Development of new transportation and information technology 
C)  An increase in underdeveloped countries 
D)  Maturing domestic markets

Question 10

List and describe five techniques for improving oral communication with intercultural audiences.

Accepted Answer

Student answers will vary but should inc

Question 11

Clay was just hired by a company with an extremely diverse workforce.He wants to fit in immediately.What should he do?

Accepted Answer

A)  Rely on stereotypes to learn about individuals from different cultures. 
B)  Concentrate on shared experiences, mutual goals, and similar values. 
C)  Try to conform immediately because everyone else has probably conformed already. 
D)  Assume that all individuals share the same holidays and lifestyles. 
A)  Rely on stereotypes to learn about individuals from different cultures. 
B)  Concentrate on shared experiences, mutual goals, and similar values. 
C)  Try to conform immediately because everyone else has probably conformed already. 
D)  Assume that all individuals share the same holidays and lifestyles.

Question 12

Which of the following statements is inaccurate?

Accepted Answer

A)  North Americans generally correlate time with productivity, efficiency, and money. 
B)  Hispanics generally see time as an unlimited and never-ending resource to be enjoyed. 
C)  Asians generally are punctual but often take a long time to reach decisions. 
D)  Most cultures generally view time as a precious commodity that should be preserved. 
A)  North Americans generally correlate time with productivity, efficiency, and money. 
B)  Hispanics generally see time as an unlimited and never-ending resource to be enjoyed. 
C)  Asians generally are punctual but often take a long time to reach decisions. 
D)  Most cultures generally view time as a precious commodity that should be preserved.

Question 13

Improving one's tolerance of other cultures means being empathetic, nonjudgmental, and willing to seek common ground.

Accepted Answer

A) True 
 B)False

Question 14

Low-context communicators tend to use ____________________ logic to reach conclusions.

Accepted Answer

The answer of Low-context communicators tend to use ____________________ logic...

Question 15

Which of the following statements about nonverbal communication in intercultural environments is least accurate?

Accepted Answer

A)  Nonverbal skills are as easy to master as verbal skills if one studies hard enough. 
B)  In Western cultures people perceive silence as a negative trait because it suggests rejection, unhappiness, depression, regret, embarrassment, or ignorance. 
C)  Gestures can have very different meanings in different cultures. 
D)  Although nonverbal communication within and between cultures is ambiguous, it nevertheless conveys meaning. 
A)  Nonverbal skills are as easy to master as verbal skills if one studies hard enough. 
B)  In Western cultures people perceive silence as a negative trait because it suggests rejection, unhappiness, depression, regret, embarrassment, or ignorance. 
C)  Gestures can have very different meanings in different cultures. 
D)  Although nonverbal communication within and between cultures is ambiguous, it nevertheless conveys meaning.

Question 16

Mitch is preparing a contract that will be signed by a client in Greece.He should be careful to present all weights and measures using the ____________________ system.

Accepted Answer

The answer of Mitch is preparing a contract that will...

Question 17

Today's North American population can be best described as

Accepted Answer

A)  part of a melting pot where people from different ethnic groups blend together. 
B)  a tossed salad or spicy stew where people from different ethnic groups each contribute their own unique flavor. 
C)  a river of cultures contributing to an ocean of turbulence. 
D)  a homogeneous wasteland where everyone looks and acts the same. 
A)  part of a melting pot where people from different ethnic groups blend together. 
B)  a tossed salad or spicy stew where people from different ethnic groups each contribute their own unique flavor. 
C)  a river of cultures contributing to an ocean of turbulence. 
D)  a homogeneous wasteland where everyone looks and acts the same.

Question 18

____________________ in the workplace has many dimensions, including race, ethnicity, age, religion, gender, national origin, physical ability, and countless other qualities.

Accepted Answer

The answer of ____________________ in the workplace has many dimensions,...

Question 19

Richard recently completed diversity training.Which of the following was he most likely taught during the training?

Accepted Answer

A)  If you work hard enough at it, you can talk about cultures without using mental categories, representations, and generalizations to describe groups. 
B)  Unfounded generalizations about people and cultures can lead to bias and prejudice. 
C)  Today the word stereotype has a positive meaning. 
D)  Because they are fixed and rigid, stereotypes are always entirely false. 
A)  If you work hard enough at it, you can talk about cultures without using mental categories, representations, and generalizations to describe groups. 
B)  Unfounded generalizations about people and cultures can lead to bias and prejudice. 
C)  Today the word stereotype has a positive meaning. 
D)  Because they are fixed and rigid, stereotypes are always entirely false.

Question 20

Verbal skills in another culture can be mastered with hard work, but appropriate ____________________ behavior, such as eye contact, facial expressions, posture, and gestures, is much harder to learn.

Accepted Answer

The answer of Verbal skills in another culture can be...

Monica will be traveling to Chile on business and wants to achieve intercultural competence while there.What is the best advice you can give her?

Tamika's family always celebrates Thanksgiving Day with a meal centered on turkey and dressing.These menu items are visible symbols of Tamika's cultural background.

James was hired as a sales rep for a multinational company and will be selling products around the world.He should learn and use the metric system.

What is the best advice for citing numbers when writing letters to businesspeople in other cultures?

Which of the following is the best advice for writing letters to intercultural audiences?

Which of the following is the most accurate statement about the globalization of markets?

According to Transparency International, what is the most corrupt country in the world?

The belief that one's own race is superior is known as

U.S.businesses and those of other countries are seeking to expand around the world for many reasons.Which of the following is not one of those reasons?

List and describe five techniques for improving oral communication with intercultural audiences.

Clay was just hired by a company with an extremely diverse workforce.He wants to fit in immediately.What should he do?

Which of the following statements is inaccurate?

Improving one's tolerance of other cultures means being empathetic, nonjudgmental, and willing to seek common ground.

Low-context communicators tend to use ____________________ logic to reach conclusions.

Which of the following statements about nonverbal communication in intercultural environments is least accurate?

Mitch is preparing a contract that will be signed by a client in Greece.He should be careful to present all weights and measures using the ____________________ system.

Today's North American population can be best described as

____________________ in the workplace has many dimensions, including race, ethnicity, age, religion, gender, national origin, physical ability, and countless other qualities.

Richard recently completed diversity training.Which of the following was he most likely taught during the training?

Verbal skills in another culture can be mastered with hard work, but appropriate ____________________ behavior, such as eye contact, facial expressions, posture, and gestures, is much harder to learn.

Effective and Ethical Communication at Work

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Resumes, and Cover Letters

Interviewing and Following Up

Filters

Exam 3: Intercultural Communication

Monica will be traveling to Chile on business and wants to achieve intercultural competence while there.What is the best advice you can give her?

Tamika's family always celebrates Thanksgiving Day with a meal centered on turkey and dressing.These menu items are visible symbols of Tamika's cultural background.

James was hired as a sales rep for a multinational company and will be selling products around the world.He should learn and use the metric system.

What is the best advice for citing numbers when writing letters to businesspeople in other cultures?

Which of the following is the best advice for writing letters to intercultural audiences?

Which of the following is the most accurate statement about the globalization of markets?

According to Transparency International, what is the most corrupt country in the world?

The belief that one's own race is superior is known as

U.S.businesses and those of other countries are seeking to expand around the world for many reasons.Which of the following is not one of those reasons?

List and describe five techniques for improving oral communication with intercultural audiences.

Clay was just hired by a company with an extremely diverse workforce.He wants to fit in immediately.What should he do?

Which of the following statements is inaccurate?

Improving one's tolerance of other cultures means being empathetic, nonjudgmental, and willing to seek common ground.

Low-context communicators tend to use ____________________ logic to reach conclusions.

Which of the following statements about nonverbal communication in intercultural environments is least accurate?

Mitch is preparing a contract that will be signed by a client in Greece.He should be careful to present all weights and measures using the ____________________ system.

Today's North American population can be best described as

____________________ in the workplace has many dimensions, including race, ethnicity, age, religion, gender, national origin, physical ability, and countless other qualities.

Richard recently completed diversity training.Which of the following was he most likely taught during the training?

Verbal skills in another culture can be mastered with hard work, but appropriate ____________________ behavior, such as eye contact, facial expressions, posture, and gestures, is much harder to learn.

Effective and Ethical Communication at Work

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Resumes, and Cover Letters

Interviewing and Following Up

Filters