Question 1

Which of the following statements about team-based management is least accurate?

Accepted Answer

A)  Companies use team-based management as a way to empower employees and boost their involvement in decision making. 
B)  When individuals on teams don't share the same background or training, working relationships can become strained. 
C)  Some companies must hire communication coaches to help team members get along. 
D)  Companies that use team-based management prefer to train employees in these skills rather than hire new workers who already possess these skills. 
A)  Companies use team-based management as a way to empower employees and boost their involvement in decision making. 
B)  When individuals on teams don't share the same background or training, working relationships can become strained. 
C)  Some companies must hire communication coaches to help team members get along. 
D)  Companies that use team-based management prefer to train employees in these skills rather than hire new workers who already possess these skills. D

Question 2

As her supervisor explains the new procedure, Rachel nods her head.Rachel's response is an example of

Accepted Answer

A)  verbal feedback. 
B)  noise. 
C)  evaluation. 
D)  nonverbal feedback. 
A)  verbal feedback. 
B)  noise. 
C)  evaluation. 
D)  nonverbal feedback. D

Question 3

Diverse workforces are not able to respond as effectively as homogeneous workforces to changes in local markets.

Accepted Answer

A) True 
 B)False  False

Question 4

Small, medium, and large companies increasingly find themselves competing in global rather than local markets.

Accepted Answer

A) True 
 B)False

Question 5

A free exchange of information helps boost efficiency and productivity within organizations.

Accepted Answer

A) True 
 B)False

Question 6

Decoding is the process of converting an idea into words or gestures that will convey meaning.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is an example of an internal disruption in the decoding process?

Accepted Answer

A)  Loud construction sounds outside prevent Eric from hearing the message. 
B)  Brianna finds her mind drifting during a lecture as she thinks about her upcoming trip to Paris. 
C)  Giorgio is finding it hard to pay attention during the interview because the interviewer's phone keeps ringing. 
D)  Sierra finds it difficult to read her colleague's e-mail message because it's filled with grammatical errors and typos. 
A)  Loud construction sounds outside prevent Eric from hearing the message. 
B)  Brianna finds her mind drifting during a lecture as she thinks about her upcoming trip to Paris. 
C)  Giorgio is finding it hard to pay attention during the interview because the interviewer's phone keeps ringing. 
D)  Sierra finds it difficult to read her colleague's e-mail message because it's filled with grammatical errors and typos.

Question 8

Which of the following statements about writing skills is most accurate?

Accepted Answer

A)  Writing skills in today's workplace are an advantage, but they are not a necessity. 
B)  You are born with the skills to be a good writer. 
C)  Having good writing skills can improve your chances for promotion and can result in higher earnings. 
D)  Today's communication technologies have made writing obsolete. 
A)  Writing skills in today's workplace are an advantage, but they are not a necessity. 
B)  You are born with the skills to be a good writer. 
C)  Having good writing skills can improve your chances for promotion and can result in higher earnings. 
D)  Today's communication technologies have made writing obsolete.

Question 9

Creating an environment for useful feedback is an effective way to overcome communication obstacles.

Accepted Answer

A) True 
 B)False

Question 10

Many of today's companies have decreased the number of operating units and managers, thereby shortening lines of communication.

Accepted Answer

A) True 
 B)False

Question 11

Samantha's poor listening skills cause her to miss much of what her colleagues say during meetings.The barrier to communication she is experiencing is a lack of language skill.

Accepted Answer

A) True 
 B)False

Question 12

Janice believes her supervisor has done something wrong.She should immediately go to the head of the company to make sure that the wrongdoing doesn't continue.

Accepted Answer

A) True 
 B)False

Question 13

Daniel has altered figures on his firm's financial statements to make revenues for the quarter look higher.He thinks that doing this will cause an increase in his firm's stock price, which will make stockholders happy.He has fallen into the ends-justify-the-means ethical trap.

Accepted Answer

A) True 
 B)False

Question 14

A(n)____________________ or information worker is one who generates, processes, and exchanges information.

Accepted Answer

The answer of A(n)____________________ or information worker is one who...

Question 15

In making hiring decisions, employers often rank communication skills among the most-requested competencies.

Accepted Answer

A) True 
 B)False

Question 16

Translating a message from its symbol form into meaning involves ____________________.

Accepted Answer

The answer of Translating a message from its symbol form...

Question 17

You and your boss come from very different educational and professional backgrounds.You are most likely to experience communication barriers due to differing frames of reference.

Accepted Answer

A) True 
 B)False

Question 18

Laura frequently uses her work computer to check personal e-mail; however, she feels what she is doing is acceptable because her colleagues use their computers much more than she does for personal activities.Laura has fallen into the self-deception ethical trap.

Accepted Answer

A) True 
 B)False

Question 19

The process of communication begins when the receiver puts a message into writing.

Accepted Answer

A) True 
 B)False

Question 20

____ helps the sender know whether the message was received and understood.

Accepted Answer

A)  Feedback 
B)  Noise 
C)  Bypassing 
D)  An evaluative response 
A)  Feedback 
B)  Noise 
C)  Bypassing 
D)  An evaluative response

Which of the following statements about team-based management is least accurate?

As her supervisor explains the new procedure, Rachel nods her head.Rachel's response is an example of

Diverse workforces are not able to respond as effectively as homogeneous workforces to changes in local markets.

Small, medium, and large companies increasingly find themselves competing in global rather than local markets.

A free exchange of information helps boost efficiency and productivity within organizations.

Decoding is the process of converting an idea into words or gestures that will convey meaning.

Which of the following is an example of an internal disruption in the decoding process?

Which of the following statements about writing skills is most accurate?

Creating an environment for useful feedback is an effective way to overcome communication obstacles.

Many of today's companies have decreased the number of operating units and managers, thereby shortening lines of communication.

Samantha's poor listening skills cause her to miss much of what her colleagues say during meetings.The barrier to communication she is experiencing is a lack of language skill.

Janice believes her supervisor has done something wrong.She should immediately go to the head of the company to make sure that the wrongdoing doesn't continue.

Daniel has altered figures on his firm's financial statements to make revenues for the quarter look higher.He thinks that doing this will cause an increase in his firm's stock price, which will make stockholders happy.He has fallen into the ends-justify-the-means ethical trap.

A(n)____________________ or information worker is one who generates, processes, and exchanges information.

In making hiring decisions, employers often rank communication skills among the most-requested competencies.

Translating a message from its symbol form into meaning involves ____________________.

You and your boss come from very different educational and professional backgrounds.You are most likely to experience communication barriers due to differing frames of reference.

Laura frequently uses her work computer to check personal e-mail; however, she feels what she is doing is acceptable because her colleagues use their computers much more than she does for personal activities.Laura has fallen into the self-deception ethical trap.

The process of communication begins when the receiver puts a message into writing.

____ helps the sender know whether the message was received and understood.

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Resumes, and Cover Letters

Interviewing and Following Up

Filters

Exam 1: Effective and Ethical Communication at Work

Which of the following statements about team-based management is least accurate?

As her supervisor explains the new procedure, Rachel nods her head.Rachel's response is an example of

Diverse workforces are not able to respond as effectively as homogeneous workforces to changes in local markets.

Small, medium, and large companies increasingly find themselves competing in global rather than local markets.

A free exchange of information helps boost efficiency and productivity within organizations.

Decoding is the process of converting an idea into words or gestures that will convey meaning.

Which of the following is an example of an internal disruption in the decoding process?

Which of the following statements about writing skills is most accurate?

Creating an environment for useful feedback is an effective way to overcome communication obstacles.

Many of today's companies have decreased the number of operating units and managers, thereby shortening lines of communication.

Samantha's poor listening skills cause her to miss much of what her colleagues say during meetings.The barrier to communication she is experiencing is a lack of language skill.

Janice believes her supervisor has done something wrong.She should immediately go to the head of the company to make sure that the wrongdoing doesn't continue.

Daniel has altered figures on his firm's financial statements to make revenues for the quarter look higher.He thinks that doing this will cause an increase in his firm's stock price, which will make stockholders happy.He has fallen into the ends-justify-the-means ethical trap.

A(n)____________________ or information worker is one who generates, processes, and exchanges information.

In making hiring decisions, employers often rank communication skills among the most-requested competencies.

Translating a message from its symbol form into meaning involves ____________________.

You and your boss come from very different educational and professional backgrounds.You are most likely to experience communication barriers due to differing frames of reference.

Laura frequently uses her work computer to check personal e-mail; however, she feels what she is doing is acceptable because her colleagues use their computers much more than she does for personal activities.Laura has fallen into the self-deception ethical trap.

The process of communication begins when the receiver puts a message into writing.

____ helps the sender know whether the message was received and understood.

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Resumes, and Cover Letters

Interviewing and Following Up

Filters