Question 1

____________________ expressions such as at this point in time and due to the fact that are wordy phrases that may be better expressed in single words.

Accepted Answer

Flabby

Question 2

Allan is writing instructions for filing an employee grievance.He should use a bulleted list because the order of steps in the process is important.

Accepted Answer

A) True 
 B)False  False

Question 3

Sentence beginnings such as there is, there are, and it is are examples of opening ____________________.

Accepted Answer

fillers

Question 4

Which of the following sentences does not contain any trite business phrases?

Accepted Answer

A)  We received your application for the marketing position. 
B)  As per your request, we are processing your application for the marketing position. 
C)  Every effort will be made to process your application for the marketing position shortly. 
D)  Thank you in advance for your interest in our marketing position. 
A)  We received your application for the marketing position. 
B)  As per your request, we are processing your application for the marketing position. 
C)  Every effort will be made to process your application for the marketing position shortly. 
D)  Thank you in advance for your interest in our marketing position.

Question 5

"Soft proofing" of PDF files enables collaborators in distant locales to proof each other's work electronically.

Accepted Answer

A) True 
 B)False

Question 6

Introductory words such as This is to inform you that and I am sending this e-mail message to let you know that are examples of long ____________________.

Accepted Answer

The answer of Introductory words such as This is to...

Question 7

____________________ such as easier said than done and quick as a flash are expressions that have become exhausted by overuse and that can be difficult to explain, especially to those who are new to our culture.

Accepted Answer

The answer of ____________________ such as easier said than done...

Question 8

Pursuant to your request, enclosed please find, and with reference to are all examples of

Accepted Answer

A)  long lead-ins. 
B)  redundancies. 
C)  trite business phrases. 
D)  professional business phrases. 
A)  long lead-ins. 
B)  redundancies. 
C)  trite business phrases. 
D)  professional business phrases.

Question 9

One important of the revision process is to test the ____ to make sure that your message will be immediately understood by the reader.

Accepted Answer

A)  clarity 
B)  conciseness 
C)  mechanics 
D)  punctuation 
A)  clarity 
B)  conciseness 
C)  mechanics 
D)  punctuation

Question 10

____________________, which are most often used in reports, provide a quick preview or review, help a reader separate major ideas from details, and enable a busy reader to skim familiar and less important information.They also help the writer organize carefully so that similar material is grouped together.

Accepted Answer

The answer of ____________________, which are most often used in...

Question 11

Avoid ____________________ such as each and every and repeat again.

Accepted Answer

The answer of Avoid ____________________ such as each and every...

Question 12

Which of the following statements about readability is most accurate?

Accepted Answer

A)  Headings can help a reader separate major ideas from details. 
B)  Headings are used only in reports. 
C)  Graphic techniques such as underlining, bold type, and italics should be avoided in professional business messages. 
D)  All business documents should have fully justified (even) left and right margins. 
A)  Headings can help a reader separate major ideas from details. 
B)  Headings are used only in reports. 
C)  Graphic techniques such as underlining, bold type, and italics should be avoided in professional business messages. 
D)  All business documents should have fully justified (even) left and right margins.

Question 13

To sound professional and businesslike, you should try to use common expressions such as last but not least and shoot from the hip.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following sentences best controls exuberance?

Accepted Answer

A)  We totally understand that you really didn't mean to actually come across that way during the interview. 
B)  Our customers are extremely pleased with our really excellent customer service. 
C)  We are happy to learn that your banquet room is available on December 15. 
D)  We definitely think that the company could actually reduce turnover by offering new benefits. 
A)  We totally understand that you really didn't mean to actually come across that way during the interview. 
B)  Our customers are extremely pleased with our really excellent customer service. 
C)  We are happy to learn that your banquet room is available on December 15. 
D)  We definitely think that the company could actually reduce turnover by offering new benefits.

Question 15

Alexis must proofread a complex business document.What is the best advice you can give her?

Accepted Answer

A)  Proofread the document on your computer screen to save paper. 
B)  Be prepared to find errors. 
C)  Read the document just once to save time. 
D)  Alexis should do all of these. 
A)  Proofread the document on your computer screen to save paper. 
B)  Be prepared to find errors. 
C)  Read the document just once to save time. 
D)  Alexis should do all of these.

Question 16

Expressions such as at this point in time and due to the fact that can help your business documents sound more professional.

Accepted Answer

A) True 
 B)False

Question 17

The sentence I am writing this e-mail message to let you know that we have received and processed your return

Accepted Answer

A)  contains a redundancy. 
B)  contains a long lead-in. 
C)  contains empty words. 
D)  is an example of good business writing. 
A)  contains a redundancy. 
B)  contains a long lead-in. 
C)  contains empty words. 
D)  is an example of good business writing.

Question 18

Ragged right margin-that is, without alignment or justification-rovide more white space and improve readability.

Accepted Answer

A) True 
 B)False

Question 19

Phase 3 of the 3-x-3 writing process begins with doing which of the following?

Accepted Answer

A)  Evaluating your document to determine whether it achieves its purpose 
B)  Deciding how to organize the message 
C)  Composing the first draft 
D)  Revising the message to improve content and sentence structure 
A)  Evaluating your document to determine whether it achieves its purpose 
B)  Deciding how to organize the message 
C)  Composing the first draft 
D)  Revising the message to improve content and sentence structure

Question 20

The sentence Enclosed please find the contract we have prepared for you contains wording that is preferred over Enclosed is the contract that we have prepared for you.

Accepted Answer

A) True 
 B)False

____________________ expressions such as at this point in time and due to the fact that are wordy phrases that may be better expressed in single words.

Allan is writing instructions for filing an employee grievance.He should use a bulleted list because the order of steps in the process is important.

Sentence beginnings such as there is, there are, and it is are examples of opening ____________________.

Which of the following sentences does not contain any trite business phrases?

"Soft proofing" of PDF files enables collaborators in distant locales to proof each other's work electronically.

Introductory words such as This is to inform you that and I am sending this e-mail message to let you know that are examples of long ____________________.

____________________ such as easier said than done and quick as a flash are expressions that have become exhausted by overuse and that can be difficult to explain, especially to those who are new to our culture.

Pursuant to your request, enclosed please find, and with reference to are all examples of

One important of the revision process is to test the ____ to make sure that your message will be immediately understood by the reader.

Avoid ____________________ such as each and every and repeat again.

Which of the following statements about readability is most accurate?

To sound professional and businesslike, you should try to use common expressions such as last but not least and shoot from the hip.

Which of the following sentences best controls exuberance?

Alexis must proofread a complex business document.What is the best advice you can give her?

Expressions such as at this point in time and due to the fact that can help your business documents sound more professional.

The sentence I am writing this e-mail message to let you know that we have received and processed your return

Ragged right margin-that is, without alignment or justification-rovide more white space and improve readability.

Phase 3 of the 3-x-3 writing process begins with doing which of the following?

The sentence Enclosed please find the contract we have prepared for you contains wording that is preferred over Enclosed is the contract that we have prepared for you.

Effective and Ethical Communication at Work

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Resumes, and Cover Letters

Interviewing and Following Up

Filters

Exam 6: Revising Business Messages

____________________ expressions such as at this point in time and due to the fact that are wordy phrases that may be better expressed in single words.

Allan is writing instructions for filing an employee grievance.He should use a bulleted list because the order of steps in the process is important.

Sentence beginnings such as there is, there are, and it is are examples of opening ____________________.

Which of the following sentences does not contain any trite business phrases?

"Soft proofing" of PDF files enables collaborators in distant locales to proof each other's work electronically.

Introductory words such as This is to inform you that and I am sending this e-mail message to let you know that are examples of long ____________________.

____________________ such as easier said than done and quick as a flash are expressions that have become exhausted by overuse and that can be difficult to explain, especially to those who are new to our culture.

Pursuant to your request, enclosed please find, and with reference to are all examples of

One important of the revision process is to test the ____ to make sure that your message will be immediately understood by the reader.

Avoid ____________________ such as each and every and repeat again.

Which of the following statements about readability is most accurate?

To sound professional and businesslike, you should try to use common expressions such as last but not least and shoot from the hip.

Which of the following sentences best controls exuberance?

Alexis must proofread a complex business document.What is the best advice you can give her?

Expressions such as at this point in time and due to the fact that can help your business documents sound more professional.

The sentence I am writing this e-mail message to let you know that we have received and processed your return

Ragged right margin-that is, without alignment or justification-rovide more white space and improve readability.

Phase 3 of the 3-x-3 writing process begins with doing which of the following?

The sentence Enclosed please find the contract we have prepared for you contains wording that is preferred over Enclosed is the contract that we have prepared for you.

Effective and Ethical Communication at Work

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Resumes, and Cover Letters

Interviewing and Following Up

Filters